Crowne Plaza Shanghai Nanjing Road by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
9.2 (3402 reviews)
No. 700 Jiujiang Road / No.719 East Nanjing Road , Shanghai , cn

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Refund and payment process issues
Missing amenities

Categories

Cleanliness
8.95
Overall cleanliness mentioned positively, but one complaint about delay in service indicating a slight issue.
Service
9.45
Staff is described as friendly, welcoming, and providing good service consistently.
Location
9.95
Multiple reviews highlight the excellent location near shopping areas.
Room Quality
9.45
Rooms are new, spacious, and cozy according to reviews.
Amenities
8.45
A few missing amenities like a coffee machine noted; location may compensate.
Value for Money
8.45
Value perception might be affected by refund issues noted in reviews.
Food and Beverage
9.45
Breakfast options are commended as excellent with local and international choices.
Overall Experience
9.45
Despite issues, strong positive sentiments about location and staff experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:20

Property Description

Luxurious Accommodation
Experience luxury and comfort at Crowne Plaza Shanghai Nanjing Road, an IHG Hotel. The guest rooms feature a safety deposit box for your convenience.

Fantastic Amenities
Indulge in a buffet breakfast and unwind at the indoor pool during your stay. With a fitness centre and a restaurant on-site, you'll have everything you need for a perfect getaway.

Prime Location
Located in the heart of Shanghai, our hotel is just steps away from popular attractions like People's Square and Yu Garden. Explore the city with ease, knowing you have a 24-hour front desk and room service at your disposal.

Book your stay at Crowne Plaza Shanghai Nanjing Road, an IHG Hotel for a truly unforgettable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BFU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    People no matter the age stay for CNY 350 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs CNY 120 per day.

Location

Guest Reviews

9.2
Based on 3402 reviews
Cleanliness: 8.95
Service: 9.45
Location: 9.95
Room Quality: 9.45
Amenities: 8.45
Value for Money: 8.45
Food and Beverage: 9.45
Overall Experience: 9.45
O
OZAN • solo_traveller • tr
5
2026-05-09 • via Nuitee
H
hanif • solo_traveller • ae
10
Great
Pros:

Perfect location

2026-05-09 • via Nuitee
M
Mohamed • couple • eg
9
Pros:

Very good hotel
Staff and clean
Location is perfect

Cons:

Nothing

2026-05-09 • via Nuitee
G
Gabriela • extended_group • pe
8
Pros:

La ubicación excelente. Las habiataciones remodeladas, súper cómodas y bonitas. El personal súper amable.
Me encantó

2026-05-09 • via Nuitee
X
Ximena • solo_traveller • ar
10
Pros:

La ubicación, confort y amabilidad del personal.

2026-05-09 • via Nuitee
O
Ozlem • extended_group • tr
9
Pros:

Location was perfect.

2026-05-09 • via Nuitee
C
CHIEN CHUAN • family_with_children • sg
8
Will choose the hotel again
Pros:

I like the fact that when I reach the hotel room at the end of a tiring day, I can just go to a nearby decent restaurant for a comfortable meal.

Cons:

Not the cheapest hotel but breakfast is good

2026-05-08 • via Nuitee
H
Helen • extended_group • au
8
Great location. Good breakfast. Would stay here again. Attentive staff.
Pros:

Great location near to nanjing rd shopping district. Very good breakfast selection. Large rooms with plenty of space for luggage. Nice view of Nanjing Rd and the Bunt area from the higher floor rooms. Concierge was very helpful with speaking to our driver in Chinese after we left a bag behind in his car.

2026-05-08 • via Nuitee
F
Francesco • couple • it
10
2026-05-08 • via Nuitee
A
Afraz • extended_group • gb
6
2026-05-08 • via Nuitee
M
MAURICIO • solo_traveller • ar
10
Pros:

Todo! 10 de 10! Excelente hotel y servicio! La ubicación lo mejor!

2026-05-07 • via Nuitee
M
Mohamed • extended_group • fr
10
Staff good
Pros:

The area is very good

Cons:

Clean

2026-05-07 • via Nuitee
M
Muhammad • couple • au
7
2026-05-07 • via Nuitee
K
Konstantina • couple • nl
10
Pros:

Excellent stay in a great location.
The rooms were spotless and comfortable, while the staff was friendly and always willing to help.
Highly recommended and I would definitely choose it again.

2026-05-06 • via Nuitee
M
Mustafa • couple • pk
9
Pros:

We had an amazing stay at crowne plaza, Vivi at the front desk was very helpful and she changed our room upon request, the location of the Hotel is exceptional.

2026-05-06 • via Nuitee
L
Lola • couple • id
7
Pros:

Breakfast good
Location excellent

Cons:

Air condition problem
The room is very hot

2026-05-06 • via Nuitee
P
Pavel • solo_traveller • ru
9
2026-05-05 • via Nuitee
L
Lana • couple • ba
10
2026-05-05 • via Nuitee
M
Ming Ning • extended_group • my
10
2026-05-05 • via Nuitee
D
Dileuze • solo_traveller • br
10
Excelente
Pros:

De tudo

2026-05-05 • via Nuitee