Crowne Plaza Shanghai Nanjing Road by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
9.2 (3701 reviews)
No. 700 Jiujiang Road / No.719 East Nanjing Road , Shanghai , cn

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Refund and payment process issues
Missing amenities

Categories

Cleanliness
8.95
Overall cleanliness mentioned positively, but one complaint about delay in service indicating a slight issue.
Service
9.45
Staff is described as friendly, welcoming, and providing good service consistently.
Location
9.95
Multiple reviews highlight the excellent location near shopping areas.
Room Quality
9.45
Rooms are new, spacious, and cozy according to reviews.
Amenities
8.45
A few missing amenities like a coffee machine noted; location may compensate.
Value for Money
8.45
Value perception might be affected by refund issues noted in reviews.
Food and Beverage
9.45
Breakfast options are commended as excellent with local and international choices.
Overall Experience
9.45
Despite issues, strong positive sentiments about location and staff experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:20

Property Description

Luxurious Accommodation
Experience luxury and comfort at Crowne Plaza Shanghai Nanjing Road, an IHG Hotel. The guest rooms feature a safety deposit box for your convenience.

Fantastic Amenities
Indulge in a buffet breakfast and unwind at the indoor pool during your stay. With a fitness centre and a restaurant on-site, you'll have everything you need for a perfect getaway.

Prime Location
Located in the heart of Shanghai, our hotel is just steps away from popular attractions like People's Square and Yu Garden. Explore the city with ease, knowing you have a 24-hour front desk and room service at your disposal.

Book your stay at Crowne Plaza Shanghai Nanjing Road, an IHG Hotel for a truly unforgettable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BFU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    People no matter the age stay for CNY 350 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs CNY 120 per day.

Location

Guest Reviews

9.2
Based on 3701 reviews
Cleanliness: 8.95
Service: 9.45
Location: 9.95
Room Quality: 9.45
Amenities: 8.45
Value for Money: 8.45
Food and Beverage: 9.45
Overall Experience: 9.45
S
Sim • family_with_children • sg
8
Good stay but they don’t allow me to register my membership
Pros:

Location

Cons:

Very comfortable

2026-07-18 • via Nuitee
M
Mariano • couple • ar
10
2026-07-18 • via Nuitee
M
Mariano • couple • ar
10
2026-07-18 • via Nuitee
Y
Yasir • extended_group • pk
10
Pros:

Location was outclassed. It is located on Nanjing Road. The heart of the Shanghai.

Cons:

Location, Cleanliness, Staff & Quality of food

2026-07-17 • via Nuitee
M
Maximilian • extended_group • ch
7
Overrated
Pros:

la ubicacion

Cons:

hotel por dentro con instalaciones bastantes antiguas, el WIFI no funciona, y las camas no son comodas

2026-07-17 • via Nuitee
E
Elena • couple • ru
10
Everything perfectly! Thank you so much, and helpful 😊
2026-07-17 • via Nuitee
榮鍇 • extended_group • tw
9
2026-07-17 • via Nuitee
L
Louise • solo_traveller • au
8
Pros:

Excellent location, walk straight out onto Nanjing Road.

Cons:

Nothing

2026-07-16 • via Nuitee
S
sultan • couple • ae
1
Cons:

الموظفون لا يتحدثون الانجليزية و التكييف كان حار جدا و يوجد بقع على الكنب و الارضيات و اخذوا تامين على الغرفة و لم يسترجع حتي الان

2026-07-16 • via Nuitee
B
Birol Keskin • solo_traveller • tr
8
2026-07-15 • via Nuitee
S
Stephen • couple • nz
8
Fantastic location with very courteous and efficient staff.
Pros:

Staff were very efficient, reliable and courteous and would go out of their way to serve you.

Cons:

not much parking infront of the hotel for didi or taxis

2026-07-15 • via Nuitee
J
Jia • solo_traveller • us
10
The best hotel in Shanghai that combines location, facilities and services
Pros:

Courtesy of all the staff

Cons:

Centrally located

2026-07-15 • via Nuitee
B
Barbara • family_with_children • ca
10
2026-07-15 • via Nuitee
G
Galip Orkun • solo_traveller • tr
4
Konum güzel, otelin içi çok yeni değil
Pros:

Tesisi konumu Nanjing Road’da People Square ve metro durağına çok yakın bir konumdadır.

Cons:

Otelin içi eski.

2026-07-14 • via Nuitee
N
Natalya • couple • ru
10
2026-07-14 • via Nuitee
A
Alexander • couple • es
10
2026-07-14 • via Nuitee
G
Galip Orkun • solo_traveller • tr
4
2026-07-14 • via Nuitee
M
Meet • couple • au
10
2026-07-13 • via Nuitee
M
Megaad • extended_group • sa
8
الموقع رائع
Pros:

الموقع رائع وعلى شارع نانجنق الحيوي مباشرة وقريب منه بعض المطاعم الحلال
الفندق هادئ ومريح جدا
سكنت في الدور 13 والغرفة نظيفة ومرتبة وأثاثها جديد. اللي عرفت منهم ان الغرف في هذا الدور مجددة ( مهم وقت تسجيل الدخول تتأكدون منهم ان الغرفة من الغرف المجددة)
الفطور جيد متنوع ويناسب غالب الأذواق ( خلوكم نباتيين 😎لأنه ما اعتقد اللحوم عندهم حلال )

Cons:

الحمام بدون شطاف كبقية فنادق شنقهاي
التواصل مع موظفين الفندق صعب لعدم إجادتهم الإنجليزية

2026-07-13 • via Nuitee
A
Artem • extended_group • ru
10
2026-07-13 • via Nuitee