Crowne Plaza Shanghai Nanjing Road by IHG

Hotels
Crowne Plaza Hotels & Resorts
9.2 (3534 reviews)
No. 700 Jiujiang Road / No.719 East Nanjing Road , Shanghai , cn

Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Refund and payment process issues
Missing amenities

Categories

Cleanliness
8.95
Overall cleanliness mentioned positively, but one complaint about delay in service indicating a slight issue.
Service
9.45
Staff is described as friendly, welcoming, and providing good service consistently.
Location
9.95
Multiple reviews highlight the excellent location near shopping areas.
Room Quality
9.45
Rooms are new, spacious, and cozy according to reviews.
Amenities
8.45
A few missing amenities like a coffee machine noted; location may compensate.
Value for Money
8.45
Value perception might be affected by refund issues noted in reviews.
Food and Beverage
9.45
Breakfast options are commended as excellent with local and international choices.
Overall Experience
9.45
Despite issues, strong positive sentiments about location and staff experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:20

Property Description

Luxurious Accommodation
Experience luxury and comfort at Crowne Plaza Shanghai Nanjing Road, an IHG Hotel. The guest rooms feature a safety deposit box for your convenience.

Fantastic Amenities
Indulge in a buffet breakfast and unwind at the indoor pool during your stay. With a fitness centre and a restaurant on-site, you'll have everything you need for a perfect getaway.

Prime Location
Located in the heart of Shanghai, our hotel is just steps away from popular attractions like People's Square and Yu Garden. Explore the city with ease, knowing you have a 24-hour front desk and room service at your disposal.

Book your stay at Crowne Plaza Shanghai Nanjing Road, an IHG Hotel for a truly unforgettable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BFU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    People no matter the age stay for CNY 350 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs CNY 120 per day.

Location

Guest Reviews

9.2
Based on 3534 reviews
Cleanliness: 8.95
Service: 9.45
Location: 9.95
Room Quality: 9.45
Amenities: 8.45
Value for Money: 8.45
Food and Beverage: 9.45
Overall Experience: 9.45
H
Hüseyin couple tr
9
Pros:

Güzel otel kanka

2026-05-30 via Nuitee
J
Jelinek extended_group hu
9
2026-05-30 via Nuitee
K
Katrina extended_group gb
3
someone give this place an overhaul.
Cons:

Lifeguards at the pool were incredibly leery and creepy. They just simply stared at my friend the whole time in her bathing suit. The hotel is clearly in need of updating. Old and tatty around the edges. Use your money and go stay somewhere else! The only reason we came was because of the pool, but the sauna is only for men in the mens changing rooms and the drying machine as well - sexist AND inconvenient. The lino on the pool floor is uneven and coming apart. ridiculous to have 2 lifeguards for a pool of 1.6 metres (of which one was having a nap anyway!). Poor poor poor.

2026-05-30 via Nuitee
H
Hüseyin couple tr
9
Pros:

İki oda tuttuk odalar gayet temizdi sorunsuzdu lakin Bukingk üzerinden tutsanız dahi depozit alma uygulamaları var Shangai da Mancini caddesi üzerinde her şeye yakın heyecan dolu dolu dolu HÜSEYİN YILDIRIM İSTANBUL KARTAL

2026-05-30 via Nuitee
G
Gadi solo_traveller il
8
2026-05-30 via Nuitee
M
Michael couple au
10
Perfect stop over on a long haul flight. Everything is at your finger tips. Helpful
Pros:

Its location was perfect, rooms comfortable

Cons:

Not applicable

2026-05-30 via Nuitee
J
Joo Song couple nz
7
Pros:

Fairy. Could add more vegetarian foods options

Cons:

Clearer description of the foods display. I accidentally ate dumplings with pork meat. I am a vegetarian.

2026-05-30 via Nuitee
G
gil couple il
7
2026-05-29 via Nuitee
T
tata couple br
9
2026-05-29 via Nuitee
M
Meredith solo_traveller au
10
Pros:

We received an upgrade to a presidential suite from a junior suite, which was much appreciated during our six night stay in Shanghai. The staff were also very helpful - directing us to the nearest hospital to see a Dr to acquire medication for an unexpected illness (but not an emergency). The rooms were also exceptionally clean and the cleaning staff were very attentive while my husband was unwell.

Cons:

Some more English speaking channels!

2026-05-29 via Nuitee
E
Elyar solo_traveller az
10
2026-05-29 via Nuitee
E
Elyar solo_traveller az
10
2026-05-29 via Nuitee
M
Mousa solo_traveller sa
8
Very good
Pros:

Location

Cons:

Nothing

2026-05-29 via Nuitee
P
Piyawat extended_group th
8
Good in food and room but not good in fixing problem
Pros:

Center of everything

Cons:

Room is cozy and breakfast is good

2026-05-28 via Nuitee
A
Anesh solo_traveller za
7
Pros:

Location

Cons:

Aging facility

2026-05-28 via Nuitee
J
JuanDeLeon extended_group gt
9
Great stay, wonderful location, amazing city.
Pros:

Location is very nice, just a few steps from the famous Nanjing Road. It has a bar at the side with occidental drinks and food that can save you when trying to find something different to chinese. Luxurious, comfy, everybody is very kind.

Cons:

Everything was fine.

2026-05-28 via Nuitee
A
Aleksandr solo_traveller ru
9
Pros:

Отель достойный. Всё от заселения до выезда на высоком уровне. Жаль что жили в нём только два дня.

Cons:

Минусов не было.

2026-05-28 via Nuitee
P
Perez solo_traveller gt
10
Pros:

Todo

2026-05-27 via Nuitee
F
Francis couple au
10
地理位置非常好👍房间打扫干净
2026-05-27 via Nuitee
P
Petar solo_traveller rs
9
Pros:

Location

Cons:

Food

2026-05-27 via Nuitee