Halyards Hotel and Spa

Good location
Poor hotel would not recommend to a dog.

The hotel is well situated but the rooms need attention.
Shower handles broken.
Taps not secure to the basin
No aircon. Thank goodness it was overcast and cool. Fan was ok.
Beds were too small. King would have been better
TV is working but has minimal channels and the screen has multiple lines so part of the TV is not clear.....thank goodness we don't watch much TV.
Could do with a repaint and overall maintenance is required.
Asked for towels at 2pm, had to ask for towels again at 6pm
Wouldn't rush to book again, unless desperate.

Itwas fairly good but not great
Difficult to get to hotel

The staff is welcome and great, but hotel room needs a bit of tlc, otherwise lovely place

Nice hotel, lovely views from room.

1) Room 40 can be improved by using some painting and replacing old silicon around bath/shower.
2) Wi-Fi? Not free open Wi-Fi you get 100Mb per day !!! Please review your advert.
3) Room 40 the carpets are very dirty.....just take a white paper and rub it over the carpet or walk barefoot. You will see it.
4) Parking was bad. Why not allocate a parking bay for each room??? Sleeping hotel guest comes first!!!!
5) Pool area.....way too overcrowded.
6) Your staff are very friendly.
7) Hotel location is great.

very good in every aspect. We will certainly use it again

i was only disappointed with the TV did not show SABC 1 clearly

The first day was horrible, the tv and the air con did not work. There was no shower curtain and the door could not lock from the inside. After numerous complains I was moved to another room the next day. The room need an urgent upgrade. On the plus side the staff was very friendly and helpful. The breakfast and buffet was very very good.

The room was old and the bathroom seriously needs an upgrade. The sleeper couch was worn out and nails in the floor sticking out on the carpet strip, leading into the bathroom. This was not the standard of hotelroom we are use to when booking on hotels.com

i had a very bad experience, first of all the receptionist was so rude and not helpful up until i told her i will deal with the people who booked for me. i was given a very dusty old room with the long stairs to the bedroom. i have a phobia of heights that is why i always book a garden room. when i asked to be moved and told them about the dirtiness, the receptionist told me "unfortunately" there is nothing she can do, hotel fully booked, i must be happy because i was given a upgrade since i booked a garden room. i was not happy at all, i told her its fine i will have to cancel the bookings because i cant really deal with high stairs. she phoned again, and told me to go to reception and get key for another room. i went there, only to find she gave someone key to give me but i haven't seen anyone on my way to the reception. She then again instructed me to go to the new room maybe i will meet her "messenger" ..there. went there again, and there was no one, it was windy and cold, and i was all over like a puppy. i was really angry. Imagine. i was tired of driving and all i wanted was to relax. when finally got the keys to other room, we checked the TV channels listed on their information book, some were not available but there are listed there. again we checked the "free WiFi" , we phoned the receptionist for assistance, she just said "unfortunately" it not available, they are out of vouchers and the "managers" are not there. been in so many hotels by never got such bad service

Good value, you get what you pay for.

the shower and the tv where not in good working condition if after we reported it,that was in room 46,the food was great, the vibe was okay in and around hotel.we were there for 7 nights

Friendly staff. Tosh, the bar lady, deserves employee of the year. We received excellent service from her during our stay.

The bathroom bath was not properly cleaned, either than that everything was ok.

I will stay here again.

The carpet in the room was so dirty that it left our feet black with grime. We were booked in for three nights but left after only one. It was clear from the reaction of the reception staff that this is a daily challenge they deal with.

Fantastic location, friendly staff, we only had breakfast which was in abundance, the rooms are large with very comfortable beds, however, the hotel in need of some renovation getting a bit tired. But having said that we will definitely go back.

When it was payment time..they charged us the normal price on the invoice but i had the proof that i booked through hotel.com with discount...they charged us correctly.The hotel was ok..but we got a room with old broken window handles...as a result we couldnt close the window. But anything else was fine...especially the food.

Hotel is looking old and tired and short of maintenance. Unprofessional approach of staff, loafing around, chatting, casual clothes. The reception team gave me mixed messages about my payment and that I had dinner. Overall sloppy.