SpringHill Suites by Marriott San Antonio Airport

Terrible experience. Poor service and lack of attention from the front desk staff — inattentive and unhelpful, with no interest in assisting guests. The room was in poor condition — deteriorated, with visible wear and lack of maintenance. Not what you expect from a Marriott. I won't be coming back.

The smells and people in the hallway being so loud all night stunk like marajuana

Could have been cleaner/ sofa bed was old and required a refresh.

Check in staff seemed to not care for her job. There was nothing wrong with check in, just not very welcoming.

I have no complaints.

I was double charged for my room. Paid on line and had to pay again at checkin. Talk with so called desk manager. Was never refunded. Will not stay there again. Lost over $145 for nothing.

Small breakfast area

Room smelt like old wet carpet (Musty),room and restroom door locks didn’t work properly, restroom/shower sliding door stopper screws came off completely. Was a greeting letter near phones saying if we wanted more pillows etc let them know, asked for more pillows was denied saying they don’t give extras smh

Pool time was cut short due to pool maintenance. Something they should do during non hours. Pool smelt as if it was just pure bleach.

The Front Dest Managers where Excellent. The room was spotless.

Breakfast offerings could be improved with fresh fruit for those of us who can't have gluten.

I did not like having to move from the 4th floor to the 1st floor do to the air conditioner not working. Once moved the fridge was HOT and we had to figure out that the switch hanging from a cord beside the fridge actually turns it on and off. My original room I booked had a sofa and the one I was moved to did not and the tv was tiny with a remote that didn't work. I'm sure the rate should've been adjusted for this change. The room was nice and cold , too cold for the cockroach that croaked in the middle of the floor. the door to the room wouldn't close and lock automatically, we had to use our key to open and close the door. DIFFERENT!!! The entry of the hotel was nice, clean and fragrant. The wall, which is on the walk to the elevator was old and peeling, not a clean color tone. Outside the elevator floor was super wet and slippery from all the kids and adults coming from the sweaty and HOT pool area that has no ventilation, or so it felt like it. No wet floor signs outside or in the elevator which seem to have had an air conditioning issue as well. The breakfast was ok, I've had better selections at other Marriott hotels. Lastly, the back outdoor patio area, OMG!!! Its junky and filthy, all the furniture is filled with bird poop so sitting there is a joke. We had to use towels in order to sit and relax. They have old a/c units just piled up in the grass. It gave an impression that the maintenance and care taking of this particular location is not top priority.

The breakfast