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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Guest education on local ecosystems and culture
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Electric bicycle charging station
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Car hire
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Sauna
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Massage services
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Packed lunches
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Currency exchange
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Hammam
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Board games/puzzles
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Shuttle service (additional charge)
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Concierge service
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Grocery deliveries
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Baby safety gates
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Coffee Shop on site
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Fruits
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Pet bowls
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Spa/wellness center services
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Steam room
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Beauty Services
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Pet basket
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Manicure
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Pedicure
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
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Happy hour
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Cooking class
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Supervised childcare/activities
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Reception hall
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Covered parking
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Secured parking
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Garage
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Health or beauty spa nearby
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Bicycle-friendly property
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Electric bicycle charging station
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Guest education on local ecosystems and culture
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodation and Dining
The Oum Palace Hotel & Spa in Casablanca offers 4-star accommodation with individually decorated rooms and suites. Guests can enjoy traditional Moroccan cuisine at Volubilis Restaurant or opt for international dishes at Al Yacout Restaurant.
Relaxation and Wellness
Complete with a Hammam and sauna, the hotel's spa provides a tranquil escape for guests looking to unwind. Various relaxation and beauty treatments are also available, ensuring a rejuvenating stay.
Convenient Amenities
Located in the business district and near the Medina, the hotel offers free Wi-Fi and private parking, catering to both business and leisure travelers. Each room comes with satellite TV, a desk, and a private bathroom for utmost comfort.
Book your stay at Oum Palace Hotel & Spa for a delightful blend of luxury and convenience.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are allowed. Charges may be applicable.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 11 years old stay for € 20 per person per night when using an existing bed.
People 12 years old and over stay for € 30 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Bon service surtout le pack spa bien etre merci ismail et salma ainsi que le buffet du restau varie
merci ismail pour le bon sercive pendant toute le sejour
Sa position et la gentillesse du personnel et notamment Ismail
Un peu de bruit de la route au niveau de la chambre
Staff are amazing. If you need something or something is wrong, they will enthusiastically address it for you.
La propreté et la propreté fond le top
Mooie inrichting!
Goede ruimtes.
Host communiceert uitstekend.
Een extra handdoek was prettig geweest.
Niet in alle ruimtes werkte het warme water.
Location
Nothing
Very clean and comfortable rooms. The beds were excellent and we slept really well, just like at home. The shower was also very clean and pleasant. The staff provided outstanding service – everyone was extremely friendly, welcoming and helpful. We truly felt valued as guests. Everything was well organized and the atmosphere was relaxing.
Nothing, everything was perfect.
Неплохой завтрак
Not a bad breakfast.
Постоянно перестают работать ключ-карты от номера, приходится каждый день возвращаться на рецепшен и просить перезаписывать карту. Это очень неудобно.
Парковка вдоль улицы, мест мало, если приезжаете вечером есть риск того, что не хватит мест. Парковщику спасибо.
The room key cards keep stopping working, and I have to go back to reception every day and ask for a new card. It's very inconvenient.
Parking is along the street, but spaces are limited. If you arrive in the evening, there's a risk of running out of spaces. Thanks to the valet.
Well, we actually did not stay in this hotel because they transferred us to another hotel without really providing any other option for us.😅
They told us that they are overbooked and they are transferring the booking.com customers to another hotel nearby. I booked this hotel days before our arrival, and it is not on us that they can not manage their booking system.
The hotel in which we stayed was okay and clean, but we had some issues at the reception during the check-in process because there was some miscommunication between the hotel we booked and our "new" hotel. Our "new" hotel told us that the room is booked for one person, although we booked it for two on Booking.com. Thanks to God, I had data and could show on the app that I booked the hotel for two with breakfast. The receptionist took some initiative and said that he would deal with it himself and we could stay there.
Long story short: I would give our transferred hotel (Hotel les Saisons) -> 6 out of 10, and I would not recommend this hotel to anyone since they seem pretty unorganized and can ruin your vacation if you are not lucky like us to get a decent place at a nearby hotel.
They Didn’t let me check-in instead they arranged another hotel for my stay.
Rude front desk and ignored me when i am clearly standing in front of him. He just attended to others European guest and ignored me as an Asian guest.
Totally no respect at all
Highly do not recommend if you looking for a nice and pleasant place to stay. The room Air con is spoilt and they do not have any solution to it. Change of room is not even offered all all
Worst experience ever
Catastrophique
הכל היה מעולה! קיבלתי upgrade. החדר היה ענק, נקי מאוד. מיטה גדולה ונוחה. ארוחת הבוקר עשירה. לוקיישן טוב. אחד מהעובדים דיבר קצת בעברית )
אהבתי הכול
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