Fairfield Inn & Suites by Marriott Dallas Plano The Colony

Hotels
•
Fairfield Inn
8.4 (328 reviews)
5909 Stone Creek Drive , The Colony , us
+1 972-370-7732

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Staff friendliness
Great breakfast
Cons:
Poor cleanliness
Room quality issues

Categories

Cleanliness
7.31
Many reviews described cleanliness as problematic, with mentions of stains and unpleasant smells.
Service
9.28
Positive feedback about staff friendliness and helpfulness, although some reviews cited poor customer service experiences.
Location
8.82
Multiple reviews noted the convenient location near family and venues.
Room Quality
6.77
Several complaints about room size, old furniture, and maintenance issues.
Amenities
9.3
Positive mentions of breakfast quality and additional amenities like parking and gathering spaces.
Value for Money
7.76
Some concerns over parking fees and overall room conditions affecting perceived value.
Food and Beverage
9.31
Highly praised breakfast experience and well-stocked options.
Overall Experience
8.68
Mixed experiences, but generally positive with highlights on staff and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:36

Property Description

Convenient Location
Located just 4 miles from the Dr. Pepper Ballpark, the Fairfield Inn & Suites Dallas Plano/The Colony offers easy access to the Frisco RoughRiders' games and events.

Amenities Galore
Enjoy a variety of breakfast options from full American to 'Grab n Go', relax in the outdoor pool and hot tub, and stay connected with free Wi-Fi during your stay.

Nearby Attractions
Explore the Hawaiian Falls Water Park just a 5-minute drive away, or indulge in shopping and entertainment at the Stonebriar Center, located 3.5 miles from the hotel.

Book your stay at the Fairfield Inn & Suites Dallas Plano/The Colony for a convenient and comfortable experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DFW

Location

Guest Reviews

8.4
Based on 328 reviews
Cleanliness: 7.31
Service: 9.28
Location: 8.82
Room Quality: 6.77
Amenities: 9.3
Value for Money: 7.76
Food and Beverage: 9.31
Overall Experience: 8.68
M
Michelle • solo_traveller • us
10
2026-08-03 • via Nuitee
J
Jamie • solo_traveller • us
10
Pros:

The room was clean and comfortable. Great location near lots of shopping and restaurants.

Cons:

Nothing! Had a great stay!

2026-07-16 • via Nuitee
T
Terrell • couple • us
2
It was a miserable check in experience; it went downhill afterwards.
Pros:

This location was close to our destination.

Cons:

The room was not what we paid for…but the front desk claimed to give us what was available.

2026-07-14 • via Nuitee
C
Cliff • couple • us
10
2026-07-12 • via Nuitee
A
Amanda • family_with_children • us
9
2026-06-16 • via Nuitee
K
Kassandra • couple • us
7
2026-06-06 • via Nuitee
M
Martha • family_with_children • us
7
2026-05-18 • via Nuitee
L
Love • solo_traveller • us
10
2026-05-17 • via Nuitee
A
Alba • family_with_children • us
7
2026-05-08 • via Nuitee
J
Jacklyn • family_with_children • us
9
2026-04-22 • via Nuitee
K
Kourtney • family_with_children • us
8
Cons:

Our window was unlocked and cracked open when we arrived.

2026-04-04 • via Nuitee
K
korey • solo_traveller • us
7
2026-04-02 • via Nuitee
M
Mylessa • couple • us
7
For the price, it could’ve been better.
Pros:

Comfortable and roomy

Cons:

My room smelled like cat urine

2026-03-12 • via Nuitee
M
Maria • extended_group • ve
10
2026-03-09 • via Nuitee
D
dil345 • Family • Georgetown, Texas
4
Very tired property
Pros:

This property seems very old and tired. Breakfast selections not very good or well stocked at 8am. Requested a feather free room and told it was but wasn’t even though checked and later someone brought non feather pillows. Room smelled mildewy. The night table between beds had no lamp and very scuffed/scratched up. Definitely a lack of lighting in the room. Bathroom had one switch which turned on both light and fan. Fan so loud it was quite excessive and annoying but you couldn’t have just light on. The one lamp on a wall had a lampshade full of tears in it. One of the bottles on wall in shower was empty. One of the worst Fairfield Inns we have ever stayed at.

2026-03-06 • via Tripadvisor
S
Shehra • family_with_children • us
1
2026-01-27 • via Nuitee
M
Martha • family_with_children • us
10
2026-01-22 • via Nuitee
A
Akeem • couple • us
5
I don’t believe me and my family will be back.
Pros:

It was a good location close by family

Cons:

They charge for parking and I have never heard of a hotel charging customers for parking and the walk-In shower was to small.

2026-01-20 • via Nuitee
M
Michael • couple • us
10
Perfect
2026-01-11 • via Nuitee
C
caN749KR • Friends getaway
2
Horrible Customer Service
Pros:

The customer service at this location is horrible!! I was told we could check in early over the phone by a supervisor. Once we got to the hotel we were told we could pay to check in early and that we would have to pay $5 to park in the parking lot.
Each person that worked the front desk were rude to every family in our group. I filed a complaint and received an apology for service.

2026-01-02 • via Tripadvisor