Andaz Napa, By Hyatt

La ubicación es muy buena y el personal realmente muy amable, tuvimos un inconveniente y lo resolvieron de la mejor manera. El desayuno es a la carta un poco alto el precio pero muy bueno

Though my visit was short, Andaz made my one-night stay very enjoyable and I would love to return to enjoy the late-night kitchen and bar and explore downtown Napa. Amenities in the room made me feel comfortable and clean.

My wife and I celebrated our 20th wedding anniversary, opting for a weekend flight and relaxing stay in Napa to celebrate. For more than a year, I saved my Hyatt points to celebrate in style - and chose Andaz Napa because it's a category 6 hotel that uses words like "relax", "retreat" and "unwind" on the front page of its website.
58,000 Hyatt points was a lot of points for two nights - but we considered it a splurge to celebrate our anniversary away from kids, in style and to relax.
Sunday was our day to truly unplug. We started with a recommended lunch at Auberge du Soliel, followed by a stop at a winery and a croissant at Bouchon Bakery in Yountville. Knowing we had a 6:30pm reservation at Bottega, we decided we'd splurge for an unheard of treat - a quiet afternoon back at Andaz to take advantage of the relaxation, retreat and unwind we'd looked forward to.while we collected our 58,000 points.
Around 3pm, we walked back into our hotel room 239 to find our housekeeper finishing serving our room. She was great. She quickly finished sprucing up our bathroom and left. That's when we realized the situation.
In room 239, our window looked out on the terrace where a loud party was underway.
And loud is an understatement.
Less than 20 feet from my pillow was one of the speakers blaring music for a party. I laid down, trying to sleep. It was impossible. After a while, I grabbed my phone and downloaded a decibel meter app. It showed that, from my pillow, the sound varied between 74 and 86 decibels. It said that's the volume of a vacuum cleaner.
After more than an hour of frustration, I grabbed my phone again in an attempt to alert the hotel to our situation. On the front page of the Hyatt app is an icon to "Text the Hotel". I clicked the button and was taken to the text app - and to a number that I know works because I got a text from the hotel Saturday when our room was ready for us.
At 5:02pm, I sent a text to that number, describing our situation, hoping someone would contact us to ask us how they could make the situation better.
No one ever replied.
To make our 6:30pm anniversary reservation in Yountville, we left at 6:05pm, just as the party was wrapping up and the music ended. Our relaxing afternoon away from kids ended with frustration at the volume, disappointment that our attempts to ask for help went unanswered and not a wink of sleep.
This hotel is nice, the staff we interacted with are personal and the location is ideal for a relaxing anniversary stay.
And we understand hotels host events that make noise. But this wasn't in a ballroom or a meeting room. This was vacuum cleaner level volume right outside our window.
We would've been disappointed with 5 hours of that noise 20 feet from our pillow and a lack of response at any of the many Hyatt Houses and Hyatt Places we've visited across the country. We expected another level of service and relaxation when we made our first ever reservation at an Andaz hotel.
Instead, we left with our Hyatt account drained, our desire for a relaxing anniversary stay unmet and our disappointment high that, in our attempt to connect with the hotel through a means that we know works, went ignored.
As a follow up, I sent this note to the hotel's general manager after check out. To her credit, she replied within an hour, apologizing for the deafening noise and the lack of a response. She also credited me half of my points back to apologize.
Overall, a nice hotel in a convenient location with an appropriate Hyatt category rating. The employees were all pleasant, the room was clean and the bed was comfortable. If it wasn't for the deafening noise for five hours and the lack of responsiveness, I would've given it a 5 out of 5.

Clean, comfortable, great location, nice perks.

Avoid if possible. I had a small issue when I checked in and the nice woman at the front could not help, so she had to have her supervisor call me. I left our cell, and my room number of course. We walked through the Lobby several times, and the supervisor never called or even tried to contact me. $1200 for two rooms for one night. Something small ruined our whole Anniversary evening and they really could not care. I stayed at another hotel the next night and they were so much more accommodating. On top of that our suite was right over the VERY loud bar, and I love a good bar scene, but it was crazy and we had zero privacy. This is my first TripAdvisor review, I travel quite a bit, and this experience was so horrible I felt the need to share.

Either the soundproofing in the rooms was awful, or the band that was playing in the lobby had issues with calibrating the volume on their equipment, but either way, nobody in my party was able to sleep until well after midnight on the first night we stayed due to the noise from the band. Our second night went similarly. The band played until sometime after 11pm.

If you or your family expect to head to bed anytime before 11pm during your time in Napa, I highly recommend against staying here. Our stay was otherwise adequate. The room was reasonably clean and the staff were very friendly and helpful.

All very good

If you are looking for a relaxing stay.. this is the place to be! We weren't sure if we would like the hotel or area, but we both were pleasantly surprised!

3rd Stay here at the ANDAZ Napa. Everything about our stay was great. Valet service & Front Desk check in went well. greeted as a Globalist, got my free bottles of water and red & white wine welcome drink. Fortunate to get an upgrade to a junior suite with a little more room to traverse. Room was large and nice accomondations. Bed was comfortable and bathroom was clean. Breakfast was delicious and everything was cooked well and the hot things were hot and the cold were cold. Guy Waiter offered great service, kept glasses of water and coffee full. Property location is a plus, its right on Napa Street with many shops and restaurants as neighbors. Also, Oxbow Market was near by and offered even more restaurants and shops. Many wineries to visit near bye. we enjoyed eating at Hog Island Oyster at Oxbow and KENZO Napa a couple streets near bye offering Kaiseki Fixed Course Meals considered a splurge beleive they have One MIchellin Star. Always have to have lunch at Mustard's Grill. Like visiting V Sattui winery near bye, been going there since early 1980's when it was an unknown and hole in the wall. OMG, so upgraded, developed, and commercialized. Not like before but still nice. Weather was Gorgeous, so nice to walk around. Everyone very friendly. Would definitely stay here again. In fact its currently part of our annual rotation. Would recommend to family and friends.

If you’re looking for a hotel that is centrally located in downtown Napa, this is the place! It is walking distance to so many restaurants, tasting rooms, and things to do. The staff is friendly, helpful, and present. That said, it isn’t a particularly family-oriented hotel. If you’re traveling with kids, just be aware that there isn’t a pool or any great area for kids to play (lawns, patios, etc.). We found ourselves mostly in our room when we were at the hotel. Food/drinks also seemed a bit pricier here than they are at other Hyatts I’ve been to. This might be because of the area, or maybe Hyatt had a price increase recently, but $7 for a cup of black coffee and $9 for a bagel with cream cheese is pretty steep, regardless. Luckily there are a lot of food and drink options outside of the hotel, so it’s not a huge issue, although it’s always nice to be able to eat at least breakfast without leaving the hotel. I would highly recommend Winston’s down the street from the hotel as a family friendly brunch/lunch cafe, as well as Moulin across the street for coffee/pastries. I would absolutely stay here again, all things considered. A final note, if you’re not traveling with kids they have partnered with a gym a couple miles down the road that has gym/pool facilities I believe, that’s just not super realistic to do with toddlers so the lack of pool is still a big bummer.

Ubicación

The location is perfect, walking distance to several restaurants, wine tasting rooms and shops. The hotel itself is beautiful and the Andaz junior suite was incredible. Breakfast in the restaurant and room service was delicious. The best thing was the friendliness of the staff. Everyone was warm and welcoming and went out of their way to make sure I had everything I needed and wanted. From the valet to the front desk staff, restaurant staff and housekeeping, the service was impeccable. I will definitely be back.

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I had a wonderful stay at Andaz Napa. The location is excellent, making it easy to explore the surrounding area. As a Hyatt member, I appreciated the recognition and warm acknowledgment during my visit, which made the experience feel even more personalized.
The room was spotless and impressively spacious, offering plenty of comfort throughout my stay. The bed was especially noteworthy—firm and incredibly comfortable, making it easy to get a great night’s sleep.
Overall, a fantastic experience, and I would gladly return on my next trip to Napa

Its in a great location

Room way below quality for price. Upgrade for which we paid was a joke. Tv did not work. Safe did not work. Aircon awful. Stay somewhere else.

Host was excellent and helpful!

This is a very nice hotel with an excellent location. Great experience overall. Nice casual vibe while maintaining the quality you'd expect of a Hyatt.