Karma Sanctum Soho Hotel

Hotels
•
Design Hotels
8.4 (802 reviews)
20 Warwick Street , London , gb

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable bed
Interesting decor
Cons:
Cleanliness issues
High breakfast cost
Room decoration needed

Categories

Cleanliness
7.86
Tables full of empty glasses and lack of toilet roll in bathrooms affected the cleanliness perception.
Service
9.33
Efficient and friendly staff, with individual recognition of exceptional service.
Location
9.37
Very central and convenient location with easy access to attractions.
Room Quality
7.82
Rooms in need of redecoration and issues with room readiness upon check-in.
Amenities
8.35
Interesting hotel amenities but some like the rooftop jacuzzi were unavailable.
Value for Money
8.31
Breakfast pricing was considered high, affecting overall perceived value.
Food and Beverage
7.36
Some food items were subpar, such as warm Prosecco and old fish.
Overall Experience
8.83
Mixed feelings but special moments were noted, leading to an overall positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:21

Property Description

Rooftop Garden and Cinema

The Sanctum Soho Hotel in London's West End offers a unique experience with its rooftop garden featuring a 24-hour bar and an onsite cinema. Guests can unwind in style and catch a movie under the stars, creating unforgettable memories during their stay.

Wild Heart Restaurant and Hot Tub

Indulge in exquisite dining at the Wild Heart Restaurant, where vintage-glamour décor meets modern British cuisine. After a delicious meal, guests can relax in the outdoor hot tub, enjoying the ultimate in luxury and comfort at this boutique hotel.

Luxurious Rooms and Modern Amenities

Each individually styled room at Sanctum Soho Hotel boasts a bespoke design, free WiFi, and a plasma flat-screen TV. With amenities such as a minibar, iPod docking station, and Templespa toiletries in the modern en-suite bathrooms, guests are treated to a truly lavish experience.

Experience the epitome of luxury and style at Sanctum Soho Hotel - book now for an unforgettable stay in the heart of London's vibrant West End.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.4
Based on 802 reviews
Cleanliness: 7.86
Service: 9.33
Location: 9.37
Room Quality: 7.82
Amenities: 8.35
Value for Money: 8.31
Food and Beverage: 7.36
Overall Experience: 8.83
B
Brad • couple • gb
10
2026-05-16 • via Nuitee
R
richard • solo_traveller • gb
1
Terrible hotel. You have been warned.
Pros:

Location in the centre of town. There is a roof top hot tub and bar.

Cons:

Small room. Bizarre design. Dark (which may week mask a whole lot of stuff!?). Restaurant was closed. But, I strongly recommend that you don't use this hotel because they take a 150 pound deposit and you will have to fight for a number of weeks to get it back. Quite disgraceful!!! I will never go back, neither should you.

2026-05-16 • via Nuitee
K
Katia • couple • ch
10
Un excellent séjour dans un hôtel très agréable et un personnel très sympa
Pros:

Très bel espace , un très grand confort , une grande chambre et super douche et salle de bain. Situation optimale

2026-05-09 • via Nuitee
J
Jen • extended_group • gb
10
Great!
Pros:

The location was great! Staff very friendly, rooms lovely just what we needed!

2026-05-05 • via Nuitee
G
graham • couple • gb
10
Excellent
Pros:

Great food and staff

Cons:

Nothing

2026-05-05 • via Nuitee
B
Barbora • solo_traveller • cz
10
Pros:

Great hotel in great location. Hidden gem. Will come again.

2026-05-04 • via Nuitee
M
Marc • couple • de
9
Pros:

Tolle Lage, sehr schöne, saubere Zimmer, cooles Ambiente
Personal sehr freundlich

Cons:

Am Wochenende nachts laut, da in unmittelbarer Nähe eines Nachtclubs

2026-05-04 • via Nuitee
A
Andy • solo_traveller • gb
8
2026-04-29 • via Nuitee
M
Mairead • solo_traveller • ie
10
2026-04-29 • via Nuitee
C
chus • solo_traveller • es
9
2026-04-29 • via Nuitee
S
Simon • couple • gb
10
2026-04-27 • via Nuitee
M
Matteo • couple • it
10
2026-04-26 • via Nuitee
J
jason • couple • gb
9
2026-04-26 • via Nuitee
B
Bates • solo_traveller • gb
8
2026-04-25 • via Nuitee
G
Gordon • couple • gb
7
Enjoyable quirky hotel in a good location for west end
Pros:

It’s location and quirkiness

Cons:

Nothing

2026-04-25 • via Nuitee
D
Dahinden • family_with_children • ch
8
2026-04-23 • via Nuitee
J
jason • couple • gb
5
2026-04-23 • via Nuitee
K
Kyrsty • solo_traveller • gb
7
Overall just fine
Pros:

Staff were friendly, location is excellent.

Cons:

When booking it would be good to know ahead of time that this hotel takes a £150 deposit on arrival that they release when you leave but I checked out 10 days ago and still haven’t received my money back. Luckily paying the £150 wasn’t an issue for me but I imagine there are many guests who have not budgeted for this. Totally ridiculous and not something I’ve encountered before having stayed in numerous other hotels in London.

The stay itself was fine, small room but to be expected for a boutique hotel in the middle of soho. Didn’t try the restaurant but was disappointed that room service isn’t offered. Quite busy and noisy in the corridors but that’s not the staffs fault, it’s just inconsiderate guests.
The location is ideal and facilities were adequate however, when paying roughly £260 per night you’d expect more - kettle was full of limescale, water pressure was hopeless so running a bath took an age and the mini bar while standard prices for London (£4 for a small tub of Pringles etc) included an £8 water. Really for the price they’re charging, a free water isn’t too much to ask.
A/C is installed but the windows do not open so if you like a cooler room of a nighttime prepare to wake up with a congested nose and irritated throat.
Overall not a bad experience but given I chose a boutique hotel as this was a treat for myself, I can’t say I was impressed or would return after receiving recommendations for nearby hotels since my stay

2026-04-22 • via Nuitee
S
Samantha • couple • gb
10
We can’t wait to return
Pros:

Such a great experience at the Karma Sanctum I wish we could have stayed longer . We loved all the art , the decor , the smell. The staff are so lovely and helpful and our room was perfect , so quiet and the beds and bedding are so luxurious and comfy . A good price too as right in the heart of Soho.
Fantastic roof garden too.

Cons:

We loved everything

2026-04-20 • via Nuitee
M
Mark • couple • gb
10
2026-04-19 • via Nuitee