Holiday Inn Express Hotel & Suites West Coxsackie by IHG

Hotels
•
Holiday Inn Express
8.1 (264 reviews)
12740 Route 9 West , West Coxsackie , US
+1 518-719-1999

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Pool and hot tub (liked by guests)
Clean rooms (frequently mentioned)
Comfortable beds
Helpful and friendly staff
Convenient highway location / easy access
Good included breakfast for many guests
Modern, spacious rooms
Welcoming front desk
Organized and well-maintained property
Multilingual/pleasant reception (mentions in Spanish/Hebrew)
Cons:
Inconsistent cleanliness / some dirty rooms reported
Jacuzzi/hot tub temperature issues
Breakfast inconsistencies; one report called it disgusting
Pancake machine malfunction / missing utensils
No hand towels in lobby restroom (reported)
Cobwebs around window
Small breakfast room / limited seating
Occasional unprofessional/distracted check-in staff
Perception of being overpriced by at least one guest

Categories

Cleanliness
7.6
Mixed signals: many guests report very clean rooms and property, but multiple mentions of unclean rooms, cobwebs, and housekeeping misses lower the score.
Service
8.8
Generally strong — several comments highlight helpful, friendly and welcoming front-desk staff; a few reports of an unprofessional, distracted check-in agent reduce perfection.
Location
8.8
Convenient, immediately off I-87 with easy access; some note it's not near much, but location is overall seen as advantageous for travelers.
Room Quality
8.6
Rooms described as clean, comfortable, modern and spacious by many guests, though individual issues (e.g., jacuzzi/shower temperature problems) were reported.
Amenities
7.6
Pool and tub are appreciated, and breakfast offerings are generally good, but there are recurring issues (hot tub temp, pancake machine failure, limited breakfast-room seating) that reduce the score.
Value for Money
7.3
Split opinions: several guests call it good value, while at least one strongly felt it was overpriced; overall sentiment is slightly below target.
Food and Beverage
7.3
Breakfast commonly praised as better than expected with hot items, yet there are complaints including a very negative breakfast experience, broken pancake machine, missing utensils, and small breakfast room.
Overall Experience
8.8
Overall positive stays reported frequently — clean rooms, comfortable beds, friendly staff and convenient location — despite some service/amenity inconsistencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Convenient Location
Situated just off Interstate 87, our hotel in Coxsackie, New York, offers easy access to downtown and nearby attractions like Sycamore Golf Club and Bronck Museum.

Luxurious Amenities
Enjoy a relaxing stay in our spacious rooms equipped with a 32-inch flat-screen TV, free Wi-Fi, and a coffee maker. Take advantage of our gym, jacuzzi, and indoor pool, perfect for unwinding after a busy day of sightseeing.

Business-Friendly Services
Whether you're here for work or leisure, our hotel caters to all your needs with a daily breakfast buffet, a business center, and free on-site parking. Embrace comfort and convenience at Holiday Inn Express Hotel and Suites West Coxsackie.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ALB

Location

Guest Reviews

8.1
Based on 264 reviews
Cleanliness: 7.6
Service: 8.8
Location: 8.8
Room Quality: 8.6
Amenities: 7.6
Value for Money: 7.3
Food and Beverage: 7.3
Overall Experience: 8.8
P
Perez • couple • us
8
Pros:

Love the pool and tub regent this property a lot for those facilities

Cons:

Our room wasn’t cleaned was dirty the jacuzzi was turned down so low the shower on our room is hotter than the hot tub

2026-10-28 • via Nuitee
P
Perez • family_with_children • us
10
2026-10-26 • via Nuitee
J
Janine • extended_group • us
8
2026-10-26 • via Nuitee
A
Andrew • family_with_children • us
8
Pros:

Great stay. Clean and comfortable room, bed was super comfortable.

Cons:

Not really near much but easy access to/from the thruway

2026-10-25 • via Nuitee
G
Gagnon • solo_traveller • us
4
Way OVERPRICED
Pros:

Location. Room was nice and modern. It had cobwebs around window

Cons:

Breakfast was disgusting. Pancake machine did not work. No forks. Eggs were gross. No hand towels in restroom off lobby

2026-10-17 • via Nuitee
G
Gilda • solo_traveller • us
10
Excellent stay
Pros:

This location was perfect for my trip. The staff were very helpful and friendly. The room was clean and the beds super comfortable. I will definitely be returning to this location.

2026-10-15 • via Nuitee
E
Eric • couple • us
9
2026-10-13 • via Nuitee
V
VERED • solo_traveller • il
8
Pros:

חדר גדול

2026-10-07 • via Nuitee
K
KAREN • couple • us
7
2026-10-07 • via Nuitee
S
SAENZ • solo_traveller • us
10
Pros:

Exelente

2026-09-08 • via Nuitee
S
SAENZ • solo_traveller • us
10
Pros:

Un exelente lugar, el recepcionista super amable, hotel super limpio todo muy comodo. El desayuno super rico un lugar muy acogedor 100%recomendable

2026-09-08 • via Nuitee
N
Nicole • extended_group • us
8
2026-08-30 • via Nuitee
R
Richard • couple • us
8
Good value just off the highway
Pros:

Very convenient location immediately off I-87, but no problem with highway noise. Basic HI Express comfort and amenities- not fancy but adequate and good value for money. Good included breakfast with a number of hot items. Extremely welcoming front desk staff were very helpful with restaurant recommendations.

Cons:

Breakfast room rather small with limited number of tables.

2026-08-27 • via Nuitee
R
Romain • couple • fr
9
2026-08-25 • via Nuitee
A
Alexandra • family_with_children • ca
10
Pros:

Breakfast was better than expected, more than just the basic.

2026-08-18 • via Nuitee
C
CHERYL • extended_group • us
8
All was good. The weather was bad. But it was fine otherwise.
Pros:

The gentlemen that checked us in was unprofessional. He was more focused on his cell phone than working. He barely spoke. I mentioned I had added on an extra night separately. I anssumed that he would have added that on to my room so there wouldn’t be an issue for the room. That Thursday we were called that we were to check out , and I explained to the other staff and they said the one who checked us in never put anything in comments. But the gentleman just made some switches and we were able to stay in our to.

Cons:

The check in gentleman.

2026-08-17 • via Nuitee
J
james • solo_traveller • us
10
2026-08-11 • via Nuitee
M
Mirsada • extended_group • us
10
Pros:

Very clean ,accommodating ,very lovely staff.

2026-08-07 • via Nuitee
J
Jalia • couple • us
10
My stay was great and I'd stay there again
Pros:

I liked how clean and organized everything was on the property. I met a kind lady at the front desk and a nice man 🤎. They both were great. The lady that I met was very helpful and super friendly. The second person who was upfront ( the man) was also very nice! Very sweet💕

Cons:

I didn't dislike anything about the property

2026-07-07 • via Nuitee
D
David • extended_group • us
9
2026-06-15 • via Nuitee