Holiday Inn Florence by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.1 (214 reviews)
7905 Freedom Way , Florence , US
+1 859-980-1700

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Comfortable beds / good for sleeping
Courteous staff
Clean rooms
Convenient location near I-75
Quiet and safe
Cons:
Large gap around room door (no sound/light/smoke barrier)
Bathroom door that jams
Hotel noise in some rooms
Limited breakfast options / no fruit juices
Left-behind items not turned in to lost & found

Categories

Cleanliness
9.1
Multiple reviewers explicitly said the property was clean and comfortable; one report of a left-behind item that was not returned is a separate housekeeping/lost-and-found issue rather than general cleanliness failure.
Service
9.2
Staff described as courteous and helpful by some guests, but there was an isolated but significant lapse with a left-behind personal item not being turned into lost & found.
Location
9
Location praised for convenience (near I-75) and quiet surroundings; guests found it suitable for travel and nearby activities.
Room Quality
6.5
Several specific room issues reported: large gap around the door (no sound/light/smoke barrier), noisy conditions in some rooms, and a bathroom door that jammed — these are clear negatives for room quality.
Amenities
7.5
Basic amenities present but limited in some respects; breakfast options were noted as limited (see Food & Beverage). Otherwise standard for this hotel tier.
Value for Money
7.5
Mixed perception: some guests felt the stay was a fair value (comfortable, safe), while at least one guest felt issues warranted a refund due to room defects and service lapses.
Food and Beverage
6.8
Breakfast was specifically criticized for limited choices and absence of fruit juices; food & beverage offerings therefore rated below average.
Overall Experience
9.2
Overall impressions are generally positive — many guests reported comfortable, safe stays and enjoyed their visit — but a minority experienced serious issues (lost items, room defects) that tempered their experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Indulge in Comfort and Convenience

Luxurious Amenities: Enjoy a relaxing stay at our Florence hotel with an indoor pool, on-site dining at Kem’s Restaurant & Lounge, and a 24-hour fitness center to keep you active.

Modern Rooms: Unwind in our spacious guest rooms equipped with a 37-inch flat-screen TV, free Wi-Fi, microwave, fridge, and coffee maker. The contemporary design and work desk provide both comfort and functionality.

Convenient Location: Explore nearby attractions like Florence Mall and Turfway Park Race Track, just a short drive away. With Cincinnati-Northern Kentucky International Airport within reach, your travels are made easy.

Experience the best of Florence at Holiday Inn. Book your stay now for a memorable getaway.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CVG

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 214 reviews
Cleanliness: 9.1
Service: 9.2
Location: 9
Room Quality: 6.5
Amenities: 7.5
Value for Money: 7.5
Food and Beverage: 6.8
Overall Experience: 9.2
A
Andrea • family_with_children • us
10
2026-10-20 • via Nuitee
T
Tammie • couple • us
10
We enjoyed our stay very much.
Pros:

Very comfortable with courteous people

Cons:

Nothing

2026-09-05 • via Nuitee
B
Bessie • extended_group • us
8
2026-08-26 • via Nuitee
G
Garrett • couple • us
10
2026-08-24 • via Nuitee
D
Diane • couple • us
1
I feel like my money should be refunded.
Cons:

The door to the room had open space all the way around so you could see right through to the hallway. There was no sound barrier light barrier smoke barrier or fire barrier.!! the bathroom door could not close without jamming it. The hotel was extremely noisy, especially with no stripping around the door.

2026-08-17 • via Nuitee
H
Holly • solo_traveller • us
9
2026-08-10 • via Nuitee
D
Deborah • solo_traveller • us
7
2026-08-06 • via Nuitee
K
kuhlman • couple • us
7
2026-08-04 • via Nuitee
B
Brittny • solo_traveller • us
9
2026-07-23 • via Nuitee
R
Robert • couple • us
10
2026-07-07 • via Nuitee
J
James • solo_traveller • us
9
I came in late at night and left early in the morning, I had a comfortable night sleep and a safe place.
Pros:

It was great! All I needed was a good place to sleep.

Cons:

There was nothing.

2026-07-05 • via Nuitee
J
John • couple • us
5
We went to Rabbit Hash, KY for fun. Losing stuff we left in the room put a bit of gloom on the trip
Pros:

It was the usual fare. Okay. Not great.

Cons:

We left something in the room. It was nothing anyone else could use...my husband has a urine pouch. It was supplies for it. It was not turned into lost and found. We assume rather than go to the trouble of turning in our items left behind, it was easier to just throw them in the garbage.

2026-07-04 • via Nuitee
J
Joseph • solo_traveller • us
10
2026-06-27 • via Nuitee
C
Cleofe • solo_traveller • ca
8
2026-06-19 • via Nuitee
C
Carla • couple • us
8
Quiet
Pros:

Nice

Cons:

Nothing

2026-06-15 • via Nuitee
B
Brittny • solo_traveller • us
9
Pros:

Convience of location near 75. Clean!

2026-05-26 • via Nuitee
F
Filemon • solo_traveller • us
8
Cons:

Limited breakfast options. There were no fruit juices.

2026-05-18 • via Nuitee
S
Stephanie • solo_traveller • us
10
2026-05-13 • via Nuitee
T
Troy • couple • us
10
2026-05-12 • via Nuitee
E
Emad • solo_traveller • us
5
Cons:

room and the hotel was smell bad specially when i get inside the room was humied and the floor sticky inside the room

2026-04-21 • via Nuitee