Hyatt Place Dallas/Garland/Richardson

Hotels
Hyatt Place
8.5 (757 reviews)
5101 North President George Bush Highway , Garland , us

Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good breakfast
Friendly staff
Clean facilities
Great location
Cons:
Noise from other rooms
Sewer smell in lower rooms
Inconsistent room temperatures

Categories

Cleanliness
8.08
Mixed reviews with mention of dark and dated rooms and some overall cleanliness mentioned positively.
Service
9.05
Friendly staff and great service experiences mentioned multiple times.
Location
8.59
Convenient and great location with easy access to nearby restaurants.
Room Quality
8.04
Spacious rooms reported, but some issues with noise and AC system.
Amenities
8.57
Good amenities mentioned, although some amenities were noted as being out of order.
Value for Money
8.53
Good overall value mentioned, despite some fees.
Food and Beverage
8.58
Breakfast was frequently positively highlighted, though there were minor issues reported.
Overall Experience
8.55
Overall positive feedback, with many guests expressing satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:26

Property Description

Luxurious Accommodations
Experience comfort and convenience at Hyatt Place Garland/Dallas with modern rooms featuring flat-screen TVs, refrigerators, and fully equipped bathrooms.

Exceptional Amenities
Enjoy the outdoor pool, fitness centre, and complimentary shuttle service within an 8 km radius. Indulge in the convenience of a 24-hour front desk, meeting facilities, and a snack bar.

Convenient Location
Located near Firewheel Town Center and Muddy Creek Nature Preserve, our hotel offers easy access to local attractions. With Dallas-Fort Worth Airport just a short drive away, your travels are made stress-free.

Book your stay now at Hyatt Place Garland/Dallas for a memorable and relaxing experience.

Important information:

Please note that smoking at the property is not allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DFW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.5
Based on 757 reviews
Cleanliness: 8.08
Service: 9.05
Location: 8.59
Room Quality: 8.04
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 8.58
Overall Experience: 8.55
O
Ochoa couple us
10
2026-03-19 via Nuitee
R
Robert family_with_children us
8
2026-03-16 via Nuitee
S
shakalia family_with_children us
9
It was great weekend
Pros:

The breakfast , pool and staff was amazing

Cons:

How long the one elevator took

2026-03-16 via Nuitee
T
Tarango couple us
5
The location was great. But the room was very outdated, had certain furniture that was rotten from water damage, bed was
Pros:

Location

Cons:

A lot of the furniture in the room was either broken, rotten from water damage, or chipped off. One bed was made the other was half made.

2026-03-16 via Nuitee
J
Jon-David family_with_children us
5
2026-03-16 via Nuitee
A
Ashley family_with_children us
8
A few hiccups but would stay here again!
Pros:

Location, breakfast and staff were top notch! Housekeeping and maintenance were also very professional. I think we encountered at least one person from each department in two days. All of the amenities were great! The pool was cold but the hot tub was very nice. We enjoyed our stay and will book again if we’re in this area.

We had a minor hiccup upon check in but Jessica handled it very quickly and professionally.

This listing and the Hyatt website showed this place to have an indoor heated pool. That in incorrect. We brought it to the attention of the staff and they assured us it would be fixed.

Cons:

The noise was a lot. We were in room 531 right beside a “staff only” area and I don’t know what they were doing both mornings at 6:30 but it woke up our whole room. We had to get a fan for the second night to help drown out the noise. It helped a little but still noisy.

2026-03-15 via Nuitee
A
Alexandria family_with_children us
9
2026-03-14 via Nuitee
M
Marshall couple us
8
It was good for the occasion. Breakfast was great.
Pros:

Location was good. Room was a good size. Liked having the sofa bed. Breakfast was awesome.

Cons:

Needs some maintenance and updating. The parking lot was blocked off on one side due to an event, making it difficult to exit without driving around to different entrances.

2026-03-09 via Nuitee
K
Kenneth couple us
9
2026-03-09 via Nuitee
C
Carol family_with_children us
10
Pros:

Very clean rooms, great breakfast, very professional and courteous staff. It was also less than 2 miles from family.

Cons:

I liked everything!!!

2026-03-08 via Nuitee
L
Laura couple us
8
2026-03-07 via Nuitee
C
Charzell family_with_children us
10
Excellent
Pros:

Friendly atmosphere and staff and managers

2026-03-03 via Nuitee
V
Va’Keisa family_with_children us
10
2026-03-02 via Nuitee
H
Hulsey family_with_children us
10
Pros:

Loved everything it was real close to what I was going to see. I was there to see the TNA Genesis pay-per-view. I was there last year in the same hotel. I was not going to get any other hotel I had so much fun their last year at your hotel that I did not look for any other hotel when I got this one. If they do the Genesis next year I will go back to your hotel again because I loved it.

2026-02-27 via Nuitee
C
Casey solo_traveller us
10
Same as above
Pros:

Everything

Cons:

Everything everyone was friendly & no complaints

2026-02-25 via Nuitee
S
Stephanie family_with_children us
10
2026-02-25 via Nuitee
L
Landazuri solo_traveller us
10
2026-02-24 via Nuitee
C
chelseacQ2206RV NONE
4
Disappointed
Pros:

No hot water in the room during 2 different stays - 2/21-2/22 and 1/31-2/1. Paid for early check in and was told I could not check in early. The person at the desk seemed irritated that I asked and said "I don't know what to tell you other than you cant." I had to ask her to refund me my $20 because that was also not offered initially, which she also seemed irritated about.

2026-02-23 via Tripadvisor
B
Brooke family_with_children us
1
2026-02-23 via Nuitee
N
Noemi family_with_children us
4
2026-02-23 via Nuitee