Comfort Suites Jackson I-40

Hotels
•
Comfort Suites
8.7 (653 reviews)
61 Casey Jones Lane , Jackson , US
+1 731-868-1700

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Very clean rooms
Comfortable beds and pillows
Friendly/professional staff (in many reviews)
Dog-friendly area
Indoor pool well-maintained
Spacious rooms
Nice, up-to-date lobby and decor
Great shower in several rooms
Cons:
Security concern: car siphoned gas overnight
Breakfast quality inconsistent/poor (watery eggs, limited choices)
Occasional mold in shower caulking
Leaky ceiling reported leading to water pooling
Inattentive or inconsistent front-desk response on issues
Unexpected pet fee charged by staff
People smoking/potential loitering near outdoor areas
One review simply notes 'Customer service' as a problem

Categories

Cleanliness
9.7
Multiple reviews call the hotel 'clean', 'very clean', 'super clean' and note fresh room smells; only minor issues like mold in shower caulking reported.
Service
8.5
Staff are frequently described as professional and friendly, though a few reviews cite inattentive front-desk behavior and poor follow-up on incidents.
Location
8
Convenient and pleasant setting (dog area, inviting lobby) but a few safety/noise concerns reported (siphoned gas incident, people smoking outside, raccoons/dumpster activity).
Room Quality
9.6
Rooms, beds and showers are repeatedly praised as comfortable and roomy; isolated problems include a high bed for short guests and occasional leaks/ceiling repair signs.
Amenities
8.5
Indoor pool and pet area are appreciated and well-maintained; on-site store and breakfast offerings are limited (e.g., lack of milk for kids).
Value for Money
8.5
Generally positive value with big, clean rooms, but some guests cite unexpected fees (e.g., $50 dog charge) and issues that reduce perceived value.
Food and Beverage
8
Breakfast is serviceable but criticized several times (watery eggs, could be better, breakfast wasn’t good); limited store options noted.
Overall Experience
8.8
Majority of stays are very positive (clean, comfortable, friendly staff), but significant isolated negatives (car siphoning, ceiling leaks, occasional poor service) temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:23

Property Description

Convenient Location
Comfort Suites Jackson I-40 offers easy access to local attractions and institutions such as the Carl Perkins Civic & Convention Center and Casey Jones Village.

Abundant Amenities
Guests can enjoy free breakfast, an indoor pool, hot tub, exercise room, and in-room amenities like refrigerators, microwaves, and flat-screen TVs.

Added Convenience
With on-site laundry facilities, valet cleaning service, and ample free parking, your stay at this Tennessee hotel is sure to be hassle-free.

Book your stay at Comfort Suites Jackson I-40 for a comfortable and convenient experience in Jackson, TN!

Important information:

You must show a valid photo ID and credit card upon check-in.

Please note that only registered guests are permitted at the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Location

Guest Reviews

8.7
Based on 653 reviews
Cleanliness: 9.7
Service: 8.5
Location: 8
Room Quality: 9.6
Amenities: 8.5
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 8.8
B
BOREN • family_with_children • us
10
Pros:

This is our go to place when we stay in Jackson. The staff is always so kind and the place was exceptionally clean.

2026-11-07 • via Nuitee
D
Diane • couple • us
5
Rooms were great but property is not secure
Pros:

Property was clean, rooms were nice and clean and roomy. Dog friendly area in the back was nice.

Cons:

When we left we started our car and somebody overnight siphoned 20 gallons of gas overnight. We just filled our tank the night before. Was really frustrating. We notified the staff at the hotel and they said there was nothing they could do. They need security at this hotel.

2026-10-31 • via Nuitee
J
Jennifer • couple • us
10
We always love this hotel
Pros:

It's always amazing

2026-10-27 • via Nuitee
T
Tyler • family_with_children • us
5
2026-10-26 • via Nuitee
J
Jessica • family_with_children • us
7
2026-10-16 • via Nuitee
A
Amye • family_with_children • us
10
2026-10-15 • via Nuitee
G
Grimes • solo_traveller • us
10
Pros:

The bed and pillows were excellent

Cons:

There was a little mold in the caulking in the shower

2026-10-13 • via Nuitee
E
Erik • couple • us
9
Very comfortable bed
Pros:

Bed was suoer-comfy

Cons:

Breakfast was ok but eggs were watery

2026-10-13 • via Nuitee
T
teresa • family_with_children • us
10
It was great.
Pros:

Great

Cons:

Nothing

2026-10-11 • via Nuitee
T
Tammy • family_with_children • us
9
Pros:

The hotel was so nice. Super clean. The room even smelled so good when we walked in. Breakfast was good.

Cons:

I wish there had been milk for my kids. Even just milk to purchase at the little store area.

2026-10-10 • via Nuitee
D
Diane • solo_traveller • gb
8
2026-10-08 • via Nuitee
G
Gina • family_with_children • us
10
2026-10-08 • via Nuitee
G
Gerry • solo_traveller • ie
9
Pros:

Great no nonsense place to stop off. Very friendly staff and great bedroom.

2026-09-19 • via Nuitee
L
LINDA • solo_traveller • gb
9
2026-09-16 • via Nuitee
C
Cindy • couple • us
10
2026-09-14 • via Nuitee
D
Donnie • family_with_children • us
10
Very satisfied with my stay and the staff.
Pros:

The staff was very professional and friendly.

Cons:

There was nothing that stood out while I was thete.

2026-09-12 • via Nuitee
J
Janet • extended_group • us
10
2026-09-12 • via Nuitee
B
Broyles • solo_traveller • us
4
Could've been worse
Pros:

The place is easy on the eyes, lobby is inviting, decor is up-to-date, indoor pool was clean and didn't bleach or disintegrate my swimming trunks like some over chlorinated pools might do, and the bed would have made even Goldilocks happy.

Cons:

Unfortunately, I woke up at 5 am to the sound of water dripping. I was not totally surprised as I had noticed the ceiling had signs of a recent repair. In a short time, the leak went from one leak to 3 leaks, and the water began to pool. I hurried to move all of our belongings to the other side of the room in fear that they would soon be covered in our upstairs neighbor's shower water. On the bright side, it helped solidify our decision to hit the road a bit early. We packed up and left, skipping the continental breakfast. At the front counter, there sat a man so deeply invested in the movie on his phone screen that I felt bad for interrupting him to turn in our room keys. Although, he was completely unbothered by our checkout or my subtle report of the leaky ceiling as he barely took his eyes from the screen long enough to acknowledge he would make a note of it. I stood awkwardly waiting for confirmation that our checkout was complete but hated to interrupt again. As we turned to walk out of the building, I thought to myself, at least we had a great view of the 5 little raccoons pillaging through the dumpster. I wouldn't necessarily say don't stay here, but I might suggest requesting the top floor. Oh, and don't look under the couch cushions...

2026-09-11 • via Nuitee
L
Linda • solo_traveller • us
8
Nice
Pros:

Rooms nice but bed way to high!!!! A short person cannot comfortably het in without help!

Cons:

Check in was difficult as the person had not read my request and understood that I had a dog, which he charged $50 for!!!! Outrageous!

2026-09-10 • via Nuitee
K
Keonna • family_with_children • us
10
The room was very neat. The beds were very comfortable.
Pros:

The breakfast could’ve been better other than that everything was excellent.

Cons:

The breakfast

2026-09-08 • via Nuitee