Marriott Vacation Club®, New York City 

Hotels
•
Marriott Vacation Club
8.8 (399 reviews)
33 West 37 Street , New York , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Non-smoking throughout
Concierge service
Guest rooms disinfected between stays
Cashless payment available
Sanitized tableware & silverware
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Review Highlights

Pros:
Good location
Friendly staff
Cons:
Small rooms
Limited food options

Categories

Cleanliness
9.05
Overall impression of cleanliness was positive, with mentions of stylish and clean rooms.
Service
9.55
Staff was described as friendly and welcoming, which positively influenced the service rating.
Location
9.55
Multiple reviews praised the location as prime and convenient for activities.
Room Quality
8.05
Rooms were noted to be small, with some complaints about specific views being obstructed.
Amenities
8.55
Amenities like the rooftop bar were highlighted, though some limitations were mentioned.
Value for Money
8.55
Concerns were raised about paying full price despite small room size and limited offerings.
Food and Beverage
8.05
Breakfast and bar options were considered limited and expensive.
Overall Experience
9.05
Overall, guests enjoyed their stay, despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:23

Property Description

Luxurious Accommodations
Experience the epitome of luxury at Marriott Vacation Club Pulse in New York City. The contemporary rooms with mahogany furniture and flat-screen cable TV with HBO offer a comfortable and stylish stay. Enjoy the convenience of free WiFi, safety deposit box, and coffee makers available upon request.

Prime Location
Situated just a stone's throw away from the Empire State Building and a subway station, our hotel offers easy access to New York City's iconic landmarks like Times Square, Grand Central Station, and Bryant Park. Explore the city that never sleeps with convenience and style.

Dining and Entertainment
Indulge in culinary delights at our on-site restaurant or sip on cocktails at the rooftop bar while overlooking the bustling city below. Unwind and socialize in a vibrant atmosphere without leaving the comfort of the hotel.

Book now for an unforgettable stay at Marriott Vacation Club Pulse, where luxury meets convenience in the heart of Manhattan.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JFK

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 78 per day.

Location

Guest Reviews

8.8
Based on 399 reviews
Cleanliness: 9.05
Service: 9.55
Location: 9.55
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 8.05
Overall Experience: 9.05
E
Elepiuma • family_with_children • fr
6
mancanza di assistenza al check-in
Pros:

La posizione è ottima e la struttura è buona nell'insieme. Camera pulita e buone proposte il pomeriggio di snak e scaldamani.

Cons:

Durante il check-in abbiamo riscontrato numerosi problemi e, nonostante le difficoltà, non abbiamo ricevuto alcun tipo di supporto da parte del personale. L’atteggiamento riscontrato è stato di totale disinteresse e mancanza di disponibilità nel cercare una soluzione o venirci incontro.

Desidero inoltre sottolineare che in fase di prenotazione non era indicato in alcun modo che venisse accettata esclusivamente una sola carta di pagamento, obbligatoriamente la stessa utilizzata per la prenotazione, né che non fosse possibile suddividere il pagamento su due carte. Questa informazione, fondamentale, ci è stata comunicata solo al momento del check-in, causandoci notevoli disagi.

Ritengo tale mancanza di trasparenza e di assistenza non conforme al livello di servizio atteso e resto in attesa di un vostro riscontro in merito.

2026-01-30 • via Nuitee
C
Craig • family_with_children • us
10
Pros:

Excellent Customer service

Cons:

Cold weather outside

2026-01-29 • via Nuitee
V
Vincenzo • couple • it
10
Fantastico!
Pros:

We enjoyed our stay in NYC for the first time.
Hotel is very clean and Customer service is excellent. We’ll come back again!

2026-01-20 • via Nuitee
E
Elisa • extended_group • br
10
2026-01-19 • via Nuitee
S
Stephen • family_with_children • gb
6
Pros:

Great location to major tourist attractions

Cons:

I didn't like the part of pushy sales tactics for timeshares then I have zero interest in. They tell you it's a free gift etc but nothing in this world is free

2026-01-16 • via Nuitee
L
Leila • extended_group • us
7
It’s a sold option for a comfortable, safe , friendly stay in nyc in a prime location.
Pros:

The property is in an excellent location with a very friendly, accommodating staff.

Cons:

I only have one complaint. The leather headboard in the room was torn on both beds, diminishing the appearance of the room. As a business person, I thought it was a shame, because the rest of the experience was perfect, so it kind of of makes you ask, why?

2026-01-09 • via Nuitee
G
Gaia • couple • it
9
Ci tornerei!
Pros:

Rooftop spettacolare, camere moderne e ben pulite. Posizione a piedi da tutte le attrazioni principali, ma anche vicina ai mezzi.

Cons:

Macchinario del riscaldamento rumoroso

2026-01-09 • via Nuitee
H
Hannah • couple • us
10
2026-01-08 • via Nuitee
K
Kristina • family_with_children • au
10
2025-12-31 • via Nuitee
P
Pagan • family_with_children • us
10
2025-11-29 • via Nuitee
S
Shelly • couple • il
9
2025-10-26 • via Nuitee
T
Tezza • couple • au
6
The location was good
Pros:

Location

Cons:

The room was quite small. There was scaffolding in front of our window. Unavoidable I realize, but we still had to pay full price ? After a long day of which we were tired, then on arrival we were bombarded with a sales pitch for time share from Marriot Hotels

2025-09-16 • via Nuitee
M
Mari • couple • us
8
Good value
Pros:

Its location and customer service

Cons:

Over sell of Marriott properties; room was small

2025-09-16 • via Nuitee
M
matthew • couple • gb
1
Vacation Club in NYC started promising with its prime Midtown spot near Times Square, but the concierge team’s wrongful
Pros:

Location and the bar staff was extremely good in the lobby

Cons:

Sales tactics

2025-09-11 • via Nuitee
F
Fox • family_with_children • ie
8
Pros:

Great location. The rooms are small but very stylish, modern and clean. The rooftop bar with views of Empire State is an absolute highlight.

Cons:

Breakfast is very basic and expensive. Bar food is also very limited and only geared to cocktails/snacking. Not great for feeding family, but plenty of options outside given location once we got our bearings. Hotel Concierge only interested in promoting Marriott and selling you property.
Staff at reception have no access to the reservations system to make changes on reservations etc. (We had an extra family member joining at short notice).

2025-09-01 • via Nuitee
D
dankoj • couple • rs
8
2025-08-30 • via Nuitee
A
Andrew • couple • us
6
Cons:

Scaffolding blocked my view. Paid for a city view however we were only on the 10th out of 20 floors. View was blocked by scaffolding on the building

2025-08-22 • via Nuitee
S
Sebastian • couple • co
6
Vacaciones
Pros:

The spot

Cons:

We had a problem with the payment and they charged me twice. Booking and at the hotel. I need either refund

2025-08-17 • via Nuitee
A
Amber • couple • us
7
2025-08-16 • via Nuitee
G
Gregory • partner
10
Pros:

Overall loved the property. Staff was incredibly nice. The concierge can be overwhelming when you first walk through the door, but all it takes is to tell them you're not interested in a sales pitch and it's not a hassle. We didn't stay in Midtown so we could spend our vacation inside, so size of room didn't bother us a bit. It's small, but it's Manhattan. We could see the ESB from our room!

Rooftop bar has amazing vibe and view of ESB, but drinks are crazy over-priced. Not worth going back for people staying there, IMO. Which is disappointing considering the rare view. Otherwise, no complaints.

2025-08-09 • via Nuitee