Emerald Hotel

Hotels
7.4 (989 reviews)
13 Gladstone Road , Gisborne , nz

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Cons:
Poor cleanliness
High prices

Categories

Cleanliness
5.79
Multiple reviews indicate issues with cleanliness, including dirty rooms and poor maintenance.
Service
8.26
Service mentioned as standard but some complaints about unresponsive reception.
Location
9.3
Positive sentiments regarding the hotel's location near bars and restaurants.
Room Quality
7.25
Rooms varied in quality; some were nice while others were described as underwhelming and outdated.
Amenities
6.78
Limited amenities noted, including no breakfast options and poor facilities.
Value for Money
5.74
Many reviews expressed that the hotel was overpriced for the quality received.
Food and Beverage
7.79
No specific feedback on food options; breakfast not available.
Overall Experience
8.26
Experience was generally mixed with positive location but significant concerns about cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:57

Property Description

Central Location in Gisborne's Shopping Precinct
Spacious Rooms with Modern Amenities
Food Delivery Services and Proximity to Restaurants

To book a relaxing stay in Gisborne, choose the Emerald Hotel with its convenient location, comfortable rooms, and excellent services!

Important information:

Please note that 'Breakfast Included' rates feature breakfast for adult guests only. Breakfast is charged NZD 11 per child.

Please note that there is a 2% charge when you pay with a credit card.

You must show a valid photo ID and credit card upon check-in.

Guests under the age of 18 can only check in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in and must also be staying at the property.

Please note that this hotel has a strict 'No Party Policy'.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: GIS

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.4
Based on 989 reviews
Cleanliness: 5.79
Service: 8.26
Location: 9.3
Room Quality: 7.25
Amenities: 6.78
Value for Money: 5.74
Food and Beverage: 7.79
Overall Experience: 8.26
W
wegrac • solo_traveller • nz
1
Itchy
Pros:

Nothing

Cons:

The bed lice. Bites all Over me after leaving

2026-05-02 • via Nuitee
A
Atousa • couple • nz
8
Good
Pros:

Location is perfect, exactly in the middle of the city.
easy late check-in

Cons:

The room is too big and could not be warm during the night. Even though the curtain was thick, it could not prevent the cold weather from coming inside.

2026-05-02 • via Nuitee
E
evonne • extended_group • nz
5
Excellent
Pros:

Room location parking

2026-04-30 • via Nuitee
R
Rihipa • family_with_children • nz
8
Great
Pros:

Spacious

Cons:

Parking spaces would’ve been quite tight if the lot was full, luckily it wasn’t

2026-04-27 • via Nuitee
L
Laura • couple • au
9
2026-04-27 • via Nuitee
D
Dale • couple • nz
10
2026-04-24 • via Nuitee
E
Erana • solo_traveller • nz
2
Disappointing.
Pros:

The shower.

Cons:

The bathroom had a noisy fan or something running continuously that couldn't be turned off, so it was hard to get to sleep. And then the internet was rubbish. I couldn't do a Zoom using the hotel internet at 8am in the morning. It kept dropping out and freezing. I had to tether my phone. I wouldn't want to stay there again.

2026-04-24 • via Nuitee
J
Joe • couple • nz
10
Pleasant two day stay.
Pros:

Beautiful views of the river good covered enclosed car parking in house entry to pub and restaurant great games room as well.

Cons:

The carpet and furniture needed cleaning the sliding door to the balcony was difficult to lock.

2026-04-22 • via Nuitee
B
Banse • family_with_children • nz
8
2026-04-18 • via Nuitee
D
Darien • solo_traveller • nz
5
Only once lift working. A lot of renovates going on at the time
Pros:

Bathroom and Bedroom was spacious

Cons:

There was a wet leak when it started raining. And asked for a new room which they accommodated

2026-04-16 • via Nuitee
V
Vasdeva • couple • nz
1
2026-04-12 • via Nuitee
K
Karyn • solo_traveller • nz
8
Very Nice, Relaxing and enjoyable
Pros:

was a great location for shopping and dining

Cons:

N/A

2026-04-08 • via Nuitee
L
Lenora • family_with_children • nz
3
Pros:

The view

Cons:

Uncomfortable bed. Why have 2 single beds to make a double bed? Cleaning is not up to scratch, and why do you have to ask for room to be cleaned. Air con leaks.

2026-04-06 • via Nuitee
B
Blair • family_with_children • nz
5
Okay stay not the best.
Pros:

Location and nice reception area

Cons:

No elevator working on arrival stairs with all luggage was horrible shower not clean properly no coffee/tea refills only one of each on arrival no sky tv channels very disappointing.

2026-04-06 • via Nuitee
S
Steve • couple • nz
8
2026-04-05 • via Nuitee
K
Kim • couple • nz
8
Pros:

Reception staff were awesome. Location exceptional.

Cons:

Housekeeping were not good. Didnt make the bed and didnt take dirty dishes

2026-04-05 • via Nuitee
L
Leah • solo_traveller • nz
5
What can I say
Pros:

Bed ok I did manage to slerp

Cons:

Noisy room
Found a black hair on towel ...I am blonde
No info sheet

2026-03-30 • via Nuitee
R
Rob • couple • au
3
Not clean and site neglected
Pros:

Location was good and off street parking

Cons:

Wasn’t clean and not well maintained. No power point in the bathroom. The whole site looks run down and neglected. Not very welcoming. Would not recommend

2026-03-28 • via Nuitee
J
Jody • family_with_children • nz
8
Pros:

The staff don't annoy you there they pretty much leave you alone everything is accessible , close to the beaches , wharf & town excellent location where we stayed 😊

Apart from the fight in the carpark , patch members walking in and out , cops , nurses etc it was a great stay parking is on point 👌

Cons:

Ddnt have anything not to like , just the breakfast advertised in the booking but no cafe/restaurant in there , part from that no problems at all

2026-03-28 • via Nuitee
A
Ani • family_with_children • nz
10
2026-03-23 • via Nuitee