Emerald Hotel

Hotels
7.4 (1012 reviews)
13 Gladstone Road , Gisborne , nz

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Cons:
Poor cleanliness
High prices

Categories

Cleanliness
5.79
Multiple reviews indicate issues with cleanliness, including dirty rooms and poor maintenance.
Service
8.26
Service mentioned as standard but some complaints about unresponsive reception.
Location
9.3
Positive sentiments regarding the hotel's location near bars and restaurants.
Room Quality
7.25
Rooms varied in quality; some were nice while others were described as underwhelming and outdated.
Amenities
6.78
Limited amenities noted, including no breakfast options and poor facilities.
Value for Money
5.74
Many reviews expressed that the hotel was overpriced for the quality received.
Food and Beverage
7.79
No specific feedback on food options; breakfast not available.
Overall Experience
8.26
Experience was generally mixed with positive location but significant concerns about cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:57

Property Description

Central Location in Gisborne's Shopping Precinct
Spacious Rooms with Modern Amenities
Food Delivery Services and Proximity to Restaurants

To book a relaxing stay in Gisborne, choose the Emerald Hotel with its convenient location, comfortable rooms, and excellent services!

Important information:

Please note that 'Breakfast Included' rates feature breakfast for adult guests only. Breakfast is charged NZD 11 per child.

Please note that there is a 2% charge when you pay with a credit card.

You must show a valid photo ID and credit card upon check-in.

Guests under the age of 18 can only check in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in and must also be staying at the property.

Please note that this hotel has a strict 'No Party Policy'.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: GIS

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.4
Based on 1012 reviews
Cleanliness: 5.79
Service: 8.26
Location: 9.3
Room Quality: 7.25
Amenities: 6.78
Value for Money: 5.74
Food and Beverage: 7.79
Overall Experience: 8.26
S
Siah Te Wha • solo_traveller • nz
10
Pros:

Everything

Cons:

Nothing

2026-07-03 • via Nuitee
J
Josh • solo_traveller • nz
9
Pros:

Big and spacious bed was comfortable and the staff was amazing

Cons:

When spoke to young gentleman at the desk 2 upgrade TV services he wasn't able 2. The mobile number on back of card to room no one ever answered it

2026-07-03 • via Nuitee
C
Cleveland • family_with_children • nz
10
Pros:

Nice staff good rooms

Cons:

Nothing at all

2026-07-03 • via Nuitee
L
Leitha • solo_traveller • nz
8
2026-07-02 • via Nuitee
D
Davena • extended_group • nz
9
Sensational
Pros:

Sensational

Cons:

Our room we were in unfortunately we could hear every person walking down the hallway. Was noisey and hard to sleep. This will be my first time as I’ve stayed a few
Times and didn’t have this issue.

2026-06-30 • via Nuitee
M
Michelle • couple • nz
3
Pros:

Location

Cons:

The room was shabby for the price

2026-06-29 • via Nuitee
A
Abby • family_with_children • nz
7
Lovely view, clean bed, great spot.
Pros:

The view was lovely . The bed felt clean. The location was nice

Cons:

Only that the room had a slight feeling of uncleanliness as there was a tiny bit of smell. Unsure if it was the carpet or the furniture. Otherwise had a great stay

2026-06-28 • via Nuitee
J
JoAnne • couple • nz
7
Cons:

Rooms were cold

2026-06-28 • via Nuitee
E
Erana • solo_traveller • nz
6
2026-06-24 • via Nuitee
B
Brian • couple • nz
7
2026-06-17 • via Nuitee
Q
Quinten • solo_traveller • nz
8
2026-06-14 • via Nuitee
A
Ayobola • solo_traveller • nz
8
Pros:

City centre proximity

Cons:

No telephone in the room

2026-06-13 • via Nuitee
W
Wiremu • solo_traveller • nz
4
Very, very average
Pros:

Nothing

Cons:

Nothing

2026-06-06 • via Nuitee
K
kaua • solo_traveller • nz
5
Fair
2026-06-04 • via Nuitee
L
Lilann • family_with_children • nz
10
2026-06-03 • via Nuitee
G
Glen • solo_traveller • nz
7
Mint
Pros:

Location

Cons:

Traffic noise

2026-06-01 • via Nuitee
P
Penelope • solo_traveller • nz
10
2026-05-26 • via Nuitee
B
Barbara • solo_traveller • nz
7
Perfect accomodation for me.
Pros:

Responsive and friendly staff. Good bed and good shower.

Cons:

Nothing.

2026-05-25 • via Nuitee
L
Lantana • solo_traveller • nz
8
2026-05-20 • via Nuitee
E
Emer • solo_traveller • nz
2
2026-05-19 • via Nuitee