Emerald Hotel

Hotels
7.4 (960 reviews)
13 Gladstone Road , Gisborne , nz

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Cons:
Poor cleanliness
High prices

Categories

Cleanliness
5.79
Multiple reviews indicate issues with cleanliness, including dirty rooms and poor maintenance.
Service
8.26
Service mentioned as standard but some complaints about unresponsive reception.
Location
9.3
Positive sentiments regarding the hotel's location near bars and restaurants.
Room Quality
7.25
Rooms varied in quality; some were nice while others were described as underwhelming and outdated.
Amenities
6.78
Limited amenities noted, including no breakfast options and poor facilities.
Value for Money
5.74
Many reviews expressed that the hotel was overpriced for the quality received.
Food and Beverage
7.79
No specific feedback on food options; breakfast not available.
Overall Experience
8.26
Experience was generally mixed with positive location but significant concerns about cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:57

Property Description

Central Location in Gisborne's Shopping Precinct
Spacious Rooms with Modern Amenities
Food Delivery Services and Proximity to Restaurants

To book a relaxing stay in Gisborne, choose the Emerald Hotel with its convenient location, comfortable rooms, and excellent services!

Important information:

Please note that 'Breakfast Included' rates feature breakfast for adult guests only. Breakfast is charged NZD 11 per child.

Please note that there is a 2% charge when you pay with a credit card.

You must show a valid photo ID and credit card upon check-in.

Guests under the age of 18 can only check in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in and must also be staying at the property.

Please note that this hotel has a strict 'No Party Policy'.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: GIS

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.4
Based on 960 reviews
Cleanliness: 5.79
Service: 8.26
Location: 9.3
Room Quality: 7.25
Amenities: 6.78
Value for Money: 5.74
Food and Beverage: 7.79
Overall Experience: 8.26
M
Megan • solo_traveller • nz
8
I would recommend staying here.
Pros:

Location was great for my work, I could walk to the venue, good for dinner options after work. Nice view of the river.

Cons:

There was no where to wash dishes when used. On the Saturday night I could hear music from a club until early hours of the morning. Nothing the hotel could do about it, and I had a room on the far side/river side of the building which was appreciated.

2026-03-11 • via Nuitee
S
STEVEN • solo_traveller • nz
8
Pros:

Stayed one night staff were great, everything was clean room was excellent.

Cons:

Needs abit of tlc but would definitely stay again

2026-03-08 • via Nuitee
M
Michaele • couple • nz
10
Pros:

Massive spacious rooms

2026-03-05 • via Nuitee
S
shaquille • family_with_children • nz
3
Pros:

The staff were so accommodating.

Cons:

The cleanliness was not great at all. I wouldn’t recommend taking kids here.

2026-03-04 • via Nuitee
A
Alexander • family_with_children • nz
10
2026-03-02 • via Nuitee
Q
Quinten • solo_traveller • nz
8
2026-02-27 • via Nuitee
C
Crystal • family_with_children • nz
8
Pros:

No

Cons:

It was algufs

2026-02-25 • via Nuitee
J
Jan • couple • nz
10
Highly recommend this hotel
Pros:

Central to where we needed to be, it was quiet, safe secure carparking

Cons:

There was nothing we didn’t like - the staff, the room, it was spacious, clean and we had everything we needed

2026-02-22 • via Nuitee
L
Lisbet • family_with_children • nz
10
Pros:

Overall, lovely
Clean room, big room, safe parking.

Cons:

Only little negative thing would be the birds 🐦 leaving poop behind in the pool and pool area 🙃

2026-02-22 • via Nuitee
L
Lordharna • couple • nz
10
2026-02-13 • via Nuitee
C
Celia • extended_group • nz
5
Needs and upgrade, then would surely be a great hotel.
Pros:

Location and the pool

Cons:

Outdated. Fans needed maintenance or get new ones.

2026-02-12 • via Nuitee
C
Clarence • solo_traveller • nz
8
2026-02-12 • via Nuitee
A
Andrea • couple • nz
6
2026-01-30 • via Nuitee
V
Visagie • solo_traveller • nz
10
Pros:

Everything

Cons:

Nothing

2026-01-30 • via Nuitee
N
Nicky Kirikiri • family_with_children • nz
6
2026-01-23 • via Nuitee
J
Jan • couple • nz
4
Average
Pros:

Location centre town was good .
Room reasonable size comfortable.
Bathroom needs a touch up marked rough walls .

Cons:

Car park shocking.. no room very tight .
Reception on arrival no one there.
People were waiting.

2026-01-22 • via Nuitee
S
Setsuro • couple • jp
9
Pros:

部屋が広くプールもあり、隣がレストランだった。

2026-01-22 • via Nuitee
S
Scott • solo_traveller • nz
5
Pros:

Location to the city. Secure car park. Very friendly staff.

Cons:

The room was far too big. My voice echoed and hard to cool the room down. The bathroom was unclean with black marks all over the celling. The bed is 2 single beds pushed together and woke up between the two beds. No milk offered on arrival and long maze to find reception. Lighting very dim in the room

2026-01-21 • via Nuitee
S
Savanah • family_with_children • nz
10
Very happy with our stay, clean and the facilities are great.
Pros:

Everything we needed for our stay and clean.

2026-01-21 • via Nuitee
M
Moe • family_with_children • au
10
Location was perfect and the kids loved the pool. Staff at desk were not as friendly as other hotels we have been to.
Pros:

So much space

Cons:

Everything was great for our family of 4

2026-01-20 • via Nuitee