Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel

Hotels
•
Ascend Collection
8.3 (1535 reviews)
4 Roberts Road , Asheville , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
Lift / Elevator
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean facilities
Friendly staff
Good location
Affordable pricing
Cons:
Noise from adjacent rooms
Rude service at check-in
Cleanliness issues in room
Breakfast quality could be improved

Categories

Cleanliness
7.8
Some guests mentioned cleanliness issues, including crumbs and dust on surfaces.
Service
8.8
Most reviews noted friendly staff, but there were mentions of rude service at check-in.
Location
8.3
Conveniently located near the Biltmore, but some concerns about safety.
Room Quality
7.8
Several reviews mentioned noise disturbances and old equipment in the rooms.
Amenities
8.3
Good amenities mentioned, but issues with the pool temperature and lack of entertainment options.
Value for Money
8.8
Guests felt that the price was reasonable for the experience.
Food and Beverage
7.8
Mixed feedback about breakfast quality and limited options.
Overall Experience
8.8
Positive experiences reported despite some complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:18

Property Description

Indulge in Comfort and Convenience

Convenient Location: Situated near Interstate 40, our Asheville hotel offers easy access to the Biltmore Estate and Downtown Asheville.

Relaxing Amenities: Enjoy our indoor pool, complimentary hot breakfast, and free WiFi during your stay. Unwind in our lobby with rustic décor and a cozy fireplace.

Modern Comforts: Each room at Brookstone Lodge near Biltmore Village, Ascend Hotel Collection is equipped with a flat-screen TV, microwave, and refrigerator. Plus, our 24/7 front desk, business center, and fitness facility cater to all your needs.

Book now and experience a delightful stay at our Asheville retreat.

Important information:

Maintenance work of the elevator will be carried out until the afternoon of the 30/06/25.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.3
Based on 1535 reviews
Cleanliness: 7.8
Service: 8.8
Location: 8.3
Room Quality: 7.8
Amenities: 8.3
Value for Money: 8.8
Food and Beverage: 7.8
Overall Experience: 8.8
L
Lisa • couple • us
8
Good, close place to stay while visiting Biltmore
Pros:

Close to I40 and Biltmore Estates. Clean, Ok breakfast, nice parking lot

Cons:

Being right on main road.. traffic very noisy at night while trying to sleep, not very many restaurants close

2026-04-18 • via Nuitee
L
Lawson-Garland • solo_traveller • us
9
Pros:

Very kind staff, rooms were very clean and updated.

2026-04-18 • via Nuitee
S
Susan • couple • us
4
2026-04-16 • via Nuitee
L
Laura • couple • us
7
A pleasant option in Asheville
Pros:

Good location, decent breakfast

Cons:

Some electric outlets in the room did not work

2026-04-15 • via Nuitee
B
Bruno • solo_traveller • ch
9
2026-04-11 • via Nuitee
W
William • couple • us
9
Pros:

Nice place

2026-04-11 • via Nuitee
T
t Lisa • solo_traveller • us
7
2026-04-08 • via Nuitee
C
Cassandra • family_with_children • us
10
Pros:

The bed was comfy, it was clean and roomy.

Cons:

Not enough pillows

2026-04-05 • via Nuitee
B
Bill • couple • us
1
Pros:

Noise complaint raised multiple times. This only made the people above us get louder and louder.

Cons:

Should have moved other guests or offered a different room after multiple complsints

2026-04-04 • via Nuitee
V
Vivian • solo_traveller • us
8
2026-04-02 • via Nuitee
P
Peggy • couple • us
7
Good value
Pros:

Host - both - so nice!

Cons:

Invest in sheets and pillows.

2026-04-01 • via Nuitee
S
Sweatt • family_with_children • us
10
2026-03-28 • via Nuitee
H
Heather • family_with_children • us
10
2026-03-27 • via Nuitee
K
Kevin • family_with_children • us
9
2026-03-25 • via Nuitee
S
Saravanan • family_with_children • us
10
2026-03-25 • via Nuitee
H
Howell • couple • us
7
2026-03-24 • via Nuitee
N
Nerissa • family_with_children • us
9
We enjoyed our stay and would stay again. Staff was very friendly and hotel was clean.
Pros:

It was clean and had a good breakfast and an indoor pool. Staff was very friendly.

Cons:

Needs more parking

2026-03-21 • via Nuitee
P
Palermo • couple • us
10
It was a very nice stay I loved the location.
Pros:

The location and pretty decent view.

Cons:

There was a weed smell on the second floor and I am allergic to weed. And the sausage gravy was very salty.

2026-03-21 • via Nuitee
C
Clayton • family_with_children • us
8
2026-03-20 • via Nuitee
A
Armanie • family_with_children • us
10
2026-03-19 • via Nuitee