Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel

Hotels
•
Ascend Collection
8.3 (1535 reviews)
4 Roberts Road , Asheville , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
Lift / Elevator
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean facilities
Friendly staff
Good location
Affordable pricing
Cons:
Noise from adjacent rooms
Rude service at check-in
Cleanliness issues in room
Breakfast quality could be improved

Categories

Cleanliness
7.8
Some guests mentioned cleanliness issues, including crumbs and dust on surfaces.
Service
8.8
Most reviews noted friendly staff, but there were mentions of rude service at check-in.
Location
8.3
Conveniently located near the Biltmore, but some concerns about safety.
Room Quality
7.8
Several reviews mentioned noise disturbances and old equipment in the rooms.
Amenities
8.3
Good amenities mentioned, but issues with the pool temperature and lack of entertainment options.
Value for Money
8.8
Guests felt that the price was reasonable for the experience.
Food and Beverage
7.8
Mixed feedback about breakfast quality and limited options.
Overall Experience
8.8
Positive experiences reported despite some complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:18

Property Description

Indulge in Comfort and Convenience

Convenient Location: Situated near Interstate 40, our Asheville hotel offers easy access to the Biltmore Estate and Downtown Asheville.

Relaxing Amenities: Enjoy our indoor pool, complimentary hot breakfast, and free WiFi during your stay. Unwind in our lobby with rustic décor and a cozy fireplace.

Modern Comforts: Each room at Brookstone Lodge near Biltmore Village, Ascend Hotel Collection is equipped with a flat-screen TV, microwave, and refrigerator. Plus, our 24/7 front desk, business center, and fitness facility cater to all your needs.

Book now and experience a delightful stay at our Asheville retreat.

Important information:

Maintenance work of the elevator will be carried out until the afternoon of the 30/06/25.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.3
Based on 1535 reviews
Cleanliness: 7.8
Service: 8.8
Location: 8.3
Room Quality: 7.8
Amenities: 8.3
Value for Money: 8.8
Food and Beverage: 7.8
Overall Experience: 8.8
S
Sweatt • family_with_children • us
10
2026-03-28 • via Nuitee
H
Heather • family_with_children • us
10
2026-03-27 • via Nuitee
S
Saravanan • family_with_children • us
10
2026-03-25 • via Nuitee
K
Kevin • family_with_children • us
9
2026-03-25 • via Nuitee
H
Howell • couple • us
7
2026-03-24 • via Nuitee
N
Nerissa • family_with_children • us
9
We enjoyed our stay and would stay again. Staff was very friendly and hotel was clean.
Pros:

It was clean and had a good breakfast and an indoor pool. Staff was very friendly.

Cons:

Needs more parking

2026-03-21 • via Nuitee
P
Palermo • couple • us
10
It was a very nice stay I loved the location.
Pros:

The location and pretty decent view.

Cons:

There was a weed smell on the second floor and I am allergic to weed. And the sausage gravy was very salty.

2026-03-21 • via Nuitee
C
Clayton • family_with_children • us
8
2026-03-20 • via Nuitee
A
Armanie • family_with_children • us
10
2026-03-19 • via Nuitee
S
Sydney • family_with_children • us
1
Sliding doors have no mercy and will skin your finger!
Pros:

Nothing.

Cons:

Sliding barn doors on a bathroom…

2026-03-15 • via Nuitee
B
Brook • couple • us
1
Dirty and full of smoke
Pros:

It smelled like smoke as we walked in. They said they would give me a refund. I had to leave because of asthma. I never got my refund.

2026-03-14 • via Nuitee
W
watson • couple • us
8
2026-03-13 • via Nuitee
M
Marti • solo_traveller • us
9
2026-03-13 • via Nuitee
B
Brian • couple • us
10
It was a great night sleeps and very comfortable and clean
Pros:

Pretty much everything

Cons:

My room was a little small but not a deal breaker

2026-03-10 • via Nuitee
S
stephanie • family_with_children • us
5
2026-03-10 • via Nuitee
S
Speake • family_with_children • us
10
Pros:

Everything n the front desk was very pleasant n informative. The bed was very comfortable n cozy. The room wasn't real big but very clean.

Cons:

There were only 2 things that were a concern. The shower was very slippery, n the guest traffic heard from the floor above was very loud especially since it started at about 4:30 a.m. n was constant until I checked out at 6:30 a.m.

2026-03-10 • via Nuitee
2
298br • Couples • Chapel Hill, Tennessee
2
One and done!
Pros:

Although the room was clean and comfortable, the hotel has many issues. Upon checking in late Friday night, several sketchy people standing against a wall just staring. Parking is an issue as well. Upon entering the hotel, people were smoking by the door, you had to hold your breath to walk in. Friday night, people above us were running up and down the hallway for an hour. At 11:30p Saturday we were woken by a car doing donuts in front of the entrance, this went in for 15 minutes! Sunday morning at check out, I inquired about this, nonchalanty, we were told they were grieving a death in the family 😳 no apologies, whatsoever. There was also fighting in the early hours. The breakfast was a joke! No sausage or eggs, forks were gone. There are too many choices of Asheville hotels, to put up with this nonsense. If you want a good nights sleep, don't stay here.

2026-03-08 • via Tripadvisor
H
HOPE • couple • us
10
Wi-Fi was probably the best I've ever had in a hotel. I think probably on a normal day it would have
Pros:

Staff was helpful and kind
We stayed for a snowstorm so that we could be closer to work.
We ended up not being able to get to work one day, the storm was easy worse than anticipated and plows couldn't keep up, we were very grateful for the hot breakfast.
Wi-Fi was probably the best I've ever had in a hotel. It's still wasn't able to keep up with a video call with my sister so I switch back to data. But other than that it was good. I bet on a usual day it would have been way better, but a lot of people were stuck due to the storm, using it.

2026-03-02 • via Nuitee
J
Jason • solo_traveller • us
4
2026-03-01 • via Nuitee
B
Biggar • family_with_children • us
6
Pros:

The bed was very comfortable

Cons:

The breakfast was a disappointment

2026-02-28 • via Nuitee