Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel

Hotels
•
Ascend Collection
8.3 (1636 reviews)
4 Roberts Road , Asheville , us
+1 828-398-5888

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean facilities
Friendly staff
Good location
Affordable pricing
Cons:
Noise from adjacent rooms
Rude service at check-in
Cleanliness issues in room
Breakfast quality could be improved

Categories

Cleanliness
7.8
Some guests mentioned cleanliness issues, including crumbs and dust on surfaces.
Service
8.8
Most reviews noted friendly staff, but there were mentions of rude service at check-in.
Location
8.3
Conveniently located near the Biltmore, but some concerns about safety.
Room Quality
7.8
Several reviews mentioned noise disturbances and old equipment in the rooms.
Amenities
8.3
Good amenities mentioned, but issues with the pool temperature and lack of entertainment options.
Value for Money
8.8
Guests felt that the price was reasonable for the experience.
Food and Beverage
7.8
Mixed feedback about breakfast quality and limited options.
Overall Experience
8.8
Positive experiences reported despite some complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:18

Property Description

Indulge in Comfort and Convenience

Convenient Location: Situated near Interstate 40, our Asheville hotel offers easy access to the Biltmore Estate and Downtown Asheville.

Relaxing Amenities: Enjoy our indoor pool, complimentary hot breakfast, and free WiFi during your stay. Unwind in our lobby with rustic décor and a cozy fireplace.

Modern Comforts: Each room at Brookstone Lodge near Biltmore Village, Ascend Hotel Collection is equipped with a flat-screen TV, microwave, and refrigerator. Plus, our 24/7 front desk, business center, and fitness facility cater to all your needs.

Book now and experience a delightful stay at our Asheville retreat.

Important information:

Maintenance work of the elevator will be carried out until the afternoon of the 30/06/25.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Location

Guest Reviews

8.3
Based on 1636 reviews
Cleanliness: 7.8
Service: 8.8
Location: 8.3
Room Quality: 7.8
Amenities: 8.3
Value for Money: 8.8
Food and Beverage: 7.8
Overall Experience: 8.8
G
Giazzon • solo_traveller • us
7
Pros:

Location

Cons:

Breakfast

2026-08-13 • via Nuitee
A
Allison • couple • us
10
Great stay - comfortable and economical
Pros:

Very comfortable

Cons:

Looked a little used

2026-08-11 • via Nuitee
D
Dubraska • couple • es
9
Cómodo y amigable
Pros:

Muy cómodo y personal muy amable

Cons:

Las alfombras de los pasillos necesitan un cambio.

2026-08-11 • via Nuitee
T
Tad • couple • us
8
Pros:

Clean facilities and friendly staff

Cons:

Noisy at night. People in hallway and AC unit.

2026-08-10 • via Nuitee
K
Kelly • extended_group • us
7
2026-08-07 • via Nuitee
A
Andrew • family_with_children • us
5
2026-08-06 • via Nuitee
B
Brianna • couple • us
5
2026-08-06 • via Nuitee
C
CHRISTINA • solo_traveller • us
10
Amazing experience
Pros:

We were put in a very difficult situation after driving all day and finding out that the resort we were to stay in was closed. I found this hotel via booking.com and they had a room available. When we arrived, we were greeted by Abigail who was super nice and even recommended a great restaurant nearby. She helped us the evening we checked in and the following morning...she was wonderful!! The room was spacious, comfortable, and clean. Breakfast was good in the morning as well. Thank you!

Cons:

The only issues were the eggs were cold at breakfast and the shower leaked a bit.

2026-08-03 • via Nuitee
C
Charlotte • couple • us
9
I work close the this location and will choose again when staying.
Pros:

Location and how clean it was.

Cons:

NA

2026-08-02 • via Nuitee
M
Meschell • couple • us
8
2026-07-26 • via Nuitee
A
Anthony • couple • us
7
Place was great for one night
Pros:

Convenience off of interstate

Cons:

Breakfast food

2026-07-23 • via Nuitee
A
Avery • couple • us
4
2026-07-23 • via Nuitee
D
David • solo_traveller • us
4
Pros:

Nothing

Cons:

Everything

2026-07-23 • via Nuitee
T
Taylor • family_with_children • us
5
2026-07-22 • via Nuitee
E
Enrique • family_with_children • us
10
Pros:

Amazing

2026-07-21 • via Nuitee
E
Enrique • couple • us
9
Pros:

Everything was amazing

2026-07-21 • via Nuitee
B
beasley • family_with_children • us
10
2026-07-20 • via Nuitee
D
Debbie • couple • us
6
Pros:

Location

Cons:

Smelly, chipped tile on floor, humidity real high in room, staff rude or absent.

2026-07-20 • via Nuitee
L
Leslie • solo_traveller • us
10
2026-07-18 • via Nuitee
S
Susanne • family_with_children • us
8
Only stayed one night so good stay!
Pros:

Super close to the Biltmore!

Cons:

There was a strong odor in the halls and elevator but luckily not in our room.

2026-07-16 • via Nuitee