Eden Andalou Aquapark & Spa

We really enjoyed our stay here, the staff were very friendly and helpful. The hotel was very nice, the pools were amazing and we really enjoyed the food at the restaurant

Food was so nice
Staff very friendly
Room clean and tidy.
This is advertised as a 5* hotel, defiantly not more a 4* as we always stay at 5* and this is not what we usually get. This did not ruin our stay as we had a brilliant time.

Chaimae and staff are exceptional.

All round excellent

There were both pro's and con's to this hotel, overall i think it was over prized compared to the condition.

Pro's:
1. Most of the waiters was awesome, very kind, polite and smiling.

2. House keeping (cleaning) was great.

3. Food and bar was good.

4. SPA workers was wonderful.

5. Young man serving tea was fantastic.


Con's
1. The ATM was not working properly and the two male receptionist was very unfriendly and not very helpful.

2. The room was filled with ants and nothing was done about this.

3. The shampoo etc. looked like it was re-filled (used by other guest), which is fine and good for the environment, but should be informed about.

4. The bell-boy (man) was quiet aggressive and would not take a no for an answer, it was unpleasent.

5. I was looked out of my room as they cancelled my keycard before the actual check out time.

6. I asked about late check-out (for payment ofc), he didn't even check, just said no. It was the no which was the problem, it was how it was handle.

I would not recommend this hotel, there are plenty other hotels closer to the center which you can get more for your money.

Stayed August 31st with my family (2 adults, 2 kids) in a family room booked through Expedia. Unfortunately, several serious issues made this an unpleasant experience despite some positive aspects.
Major Concerns:

Food poisoning on our last night - All four family members experienced vomiting and diarrhea after eating at the buffet. The hotel nurse tried to dismiss it as unrelated to the food, which was unprofessional given that our entire family was affected.
Persistent AC noise - Loud air conditioning kept us awake despite calling reception for assistance. The issue was never resolved.
Overpriced for quality - At $450/night, this does not deliver 5-star value or experience.
Poor hallway maintenance - Guests were hanging wet clothes and towels on hallway railings to dry, creating an unprofessional appearance that management seemed to ignore.

What we liked:

Staff were genuinely friendly and helpful
Good variety of food options at the buffet

We spoke with management during our stay, but the core issues weren't adequately addressed. The hotel has potential, but significant improvements are needed in food safety protocols, room maintenance, and matching pricing to actual quality delivered.
Would I recommend? Not at this price point. For a family vacation, there are better value options that prioritize guest health and comfort.

Eden Andalou Aquapark & Spa – A Memorable Experience

Eden Andalou Aquapark & Spa is truly an exceptional destination. From the moment we arrived, the warmth and professionalism of the staff stood out—everyone was incredibly friendly, attentive, and eager to help. The hospitality throughout our stay was nothing short of top-notch.

Entertainment was a highlight of the experience, brilliantly coordinated by Mamado, whose energy and leadership brought everything to life. Special recognition goes to Marie Joe, the choreographer behind the vibrant Senegalese African music, as well as the talented Indian choreographer and the entire entertainment team. Their performances were captivating, culturally rich, and beautifully executed—each one a testament to their passion and skill.

While the overall experience was outstanding, there was a minor shortcoming in the housekeeping department. Although the rooms were kept clean and tidy, the staff unfortunately overlooked changing the bedsheets during our stay. It’s a small detail, but worth noting for future improvement.

Overall, Eden Andalou offers a wonderful blend of relaxation, culture, and joyful entertainment. We left with great memories and deep appreciation for the team that made it all possible.

Love this hotel, the food is great, the staff is amazing. We go to it every year. It never disappoints. Highly recommend 😊

Booked this place as it was the only one left that had a water park. The property was dated. The food was very much basic cafeteria food. The waterpark was also run down. The service was good. Definitely not what we expected for the amount paid. Next time the kids stay home 😆

Amazing food, entertainment and service

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On arrival transportation for our transfer had not been confirme, this was sorted very swiftly, on arrival the concierge were polite and helpful, a representative called Bushra was very friendly and welcoming. Room was very big/spacious, had aircon. Downside to the room was there was no tea/coffee facilities in our room. The bathroom door was a bit catchy and I scraped my arm numerous times against a sharp handle. A bug bare for me was the room key switch for the electrics was rather low so my children kept playing with the keys. Cleaners sometimes don't get around to cleaning your room till late in the afternoon.

We had all inclusive when it came to our board basis however, drinks are served by the waiters ( water/milk/ bottled 7up/Pepsi/ apple juice ) you have to ask for refills.Humza was exceptionally good and new what we would ask for on every sitting. We did tip him a few times. Food can get a bit boring as its mainly the same dishes being served, maybe 1/2 dishes may be different at dinner time. There wasn't much variety with desserts either and ice cream was not readily available all the time which was annoying as the children would want ice cream at lunch and dinner but they only served it at lunch time. Food is served up until around 22:30 and drinks until 2300. I loved having fresh omelettes, pancakes and spaghetti bolenaise.

Waterpark was good. If your travelling with young children you are not allowed to go down the waterslide with them which I found strange.

Tout était excellent.
Les animations, l'équipe d'animation, l'aquapark,les surveillants à chaque piscine. La sécurité. Les grandes chambres familiales.
La variété et la qualité du buffet, les serveurs au restaurant.
Le personnel et leur serviabilité.
L'infrastructure de l'hotel est moderne.
Tout est top, aucune critique à emettre.
Le seul petit inconvenient est que le bar ferme à 23h. Sinon j'ai vraiment rien à repprocher à cet hotel. Toute la famille a apprecié le sejour.

Super sejour

The property made our honeymoon special by greeting us with rose petals and roses upon entry to our rooms at the Hotel. They accommodated us free of charge with early check in. Very friendly and helpful staff save and except the attendants at the “boutique” who were piggish with nasty attitudes. They ought to be changed or fired immediately as they brought down the general management and pleasantness of the otherwise perfect experience. Will recommend anyone to visit but stay away from the gift shop masking as a boutique with terrible staff and service.

Awesome customer service and the food was top quality

We were very fortunate to finally stay at Eden Andalou for 12 nights Jun/Jul after having to cancel our holiday in 2023 due to the earthquake. The location of the hotel only 9.5km from airport is perfect and only 10.5km to the centre of Marrakesh.

We booked through Hotels.com and booked our flights directly with EasyJet. We emailed the hotel regarding room allocation and airport transfer and in all instances they were very responsive resulting in a very efficient transfer from airport and two rooms allocated to us which were next immediately adjacent.

The hotel itself is lovely and well laid out and in our opinion is not 5 star but would rate it 4 star due to the finish & some areas could def do with some refurb and the carpet outside our room was torn and tatty and not a gd look. Everything was always so clean and the bed & pillows were so comfortable although our son didn’t like the additional bed which he found uncomfortable but just a little tlc is required and things like no hand drier in the ladies and no towels to dry your hands was little things that have ob been overlooked.

What makes it 5*+ for us is the staff, who in the majority go above and beyond to make sure that you are treated like royalty and they are so hard working, attentive, friendly, helpful and are a credit to company. The other thing that makes this hotel stand out is the food and restaurant set up, first class and in all the holidays we have enjoyed, this hotel was outstanding with such a f

The best experience!

We checked in at 3.30pm
We checked out at 12. They wouldnt allow check out later. And they cut our all inclusive bands. The manager bushra seems nice but is very stingy l, she said we are only allowed to access facilities until 3pm. Nothing else after this time, so was she expexting us to sit on the street with 2 kids! Very frustrating. At check in we also waited half hour for someone to.show us our room.

Staff at food areas are amazing, kids club and the entertainment is great. Not happy with the manager

Lovely hotel. Staff all friendly.
Around the hotel nothing to do.