Shinjuku City Hotel N.U.T.S Tokyo

Hotels
8 (1914 reviews)
Shinjuku-ku, Shinjuku 1-16-5 , Tokyo , jp

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Comfortable stay
Good location
Spacious apartment
Cons:
Cleanliness issues
Unhelpful staff

Categories

Cleanliness
7.14
Several mentions of cleanliness issues, such as uncleaned cups and insufficient amenities.
Service
7.61
Staff attitude reported as unhelpful and lacking patience at times.
Location
9.15
Commended for its proximity to key areas and metro access, with many positive mentions.
Room Quality
7.1
Described as small in some cases; lighting and noise issues reported.
Amenities
8.13
Basic amenities present, though some reviews indicated lack of sufficient supplies.
Value for Money
8.09
Good overall perception of value for what was paid.
Food and Beverage
8.64
Breakfast service and available options generally noted as positive.
Overall Experience
8.11
Mixed feelings overall, with sufficient positives to justify the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:07

Property Description

Convenient Location and Comfortable Stay

Located just a 2-minute walk from Shinjuku Gyoenmae Subway Station, Shinjuku City Hotel N.U.T.S Tokyo offers cosy accommodation with free broadband internet access and spacious en suite bathrooms.

Explore Nearby Attractions

Guests can enjoy a flat-screen satellite TV, refrigerator, and wake up to complimentary tea or coffee. Within walking distance are Shinjuku Gyoen, Kabukicho area, and easy access to Shibuya and Ginza areas via the nearby Shinjuku San-chome Station.

Additional Amenities

The hotel features an internet corner, laptop borrowing service, bicycle hire, and daily breakfast served in-room upon request. Don't miss the chance to experience comfort and convenience at Shinjuku City Hotel N.U.T.S Tokyo.

Important information:

Please note that only small, house-trained dogs are allowed. Dogs will have to be fenced in.

Guests planning to use the in-room internet are kindly requested to inform the hotel in advance.

Please note that full payment is required at check-in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: HND

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs JPY 3000 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    People no matter the age stay for ¥3,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 1914 reviews
Cleanliness: 7.14
Service: 7.61
Location: 9.15
Room Quality: 7.1
Amenities: 8.13
Value for Money: 8.09
Food and Beverage: 8.64
Overall Experience: 8.11
C
Crowe • family_with_children • ca
8
Enjoyed the facility and location
Pros:

Location is great, near Shinjuku’s main entertainment areas without being tight in the craziness.

Cons:

The sheets on the two single beds in our triple room were not large enough to be tucked in so by morning the people in those beds were sleeping on the mattress cover. Minor issue but worth mentioning.

2026-04-16 • via Nuitee
A
Angela • family_with_children • au
5
You get what you pay for
Pros:

The location and price were great, the bathroom was huge!

Cons:

The bedroom was tiny, the staff were unfriendly, the water was highly chlorinated, the bedrooms walls were dirty, sheets were dirty. Towels were yellow (supposed to be white)

2026-04-16 • via Nuitee
A
Angela • couple • au
5
No frills, you get what you pay for.
Pros:

Location and price were great.

Cons:

Staff were not very helpful, beds were very hard, rooms were not the cleanest. Water was very chlorinated.

2026-04-16 • via Nuitee
J
jizhu • couple • cn
8
2026-04-16 • via Nuitee
L
Loizos • solo_traveller • cy
8
2026-04-15 • via Nuitee
L
Leonhard • family_with_children • de
7
Pros:

Good location, small rooms but not too small

Cons:

We could open the window completely, the ventilation was too loud to let it run.

2026-04-15 • via Nuitee
S
SZE WAH • solo_traveller • hk
8
Pros:

酒店位置非常方便，就在丸之內線新宿御苑站３號出口附近，車站出口上來就有超市跟便利店，從車站走到酒店也僅僅數分鐘，酒店徒步走到新宿也是１５分鐘左右，有點靜中帶旺的氣氛
附近街道有不少食店及居酒屋，酒店街口轉角還有一家人不太多的米芝蓮拉麵店

喔還有，浴室是澡堂式、有洗身體區域跟浴缸的大浴室，可以先放水在慢慢洗真是意外享受

Cons:

第一天感覺很正常，但第二天住宿時清潔人員非常馬虎，留下換走的枕頭套在床頭、將我的衣服隨處擺放，本來特意留下做塑膠瓶回收的膠袋被收走了（裡面有放幾個空瓶，還特別綁在固定地方），廁所該換的毛巾卻又沒有換
回房的時候大部分東西的位置都跟我離開房間時不同，差點還以為被偷東西，幸好檢查過後沒有任何損失

2026-04-14 • via Nuitee
A
Aung • extended_group • sg
7
2026-04-14 • via Nuitee
R
Ross • family_with_children • au
7
Well situated hotel with only a short walk to transport and activities.
Pros:

Large room was suitable to fit a family of four. Washing machines on the same floor were also very handy. Hotel was able to organise baggage transfer to Osaka and staff were very friendly. Easy walk from Shinjuku station if catching the N’EX, but also a convenient Metro station just around the corner.

Cons:

Not many facilities in-house, but plenty of shops and eateries nearby to make up for it.

2026-04-14 • via Nuitee
M
Megan • extended_group • us
6
Dissatisfied with quality.
Pros:

The location was okay, there were a lot of things nearby and it was easy to walk to the main city.

Cons:

Our room was located two blocks away in a random apartment building. It was inconvenient to lug all of our luggage. Room was dirty and nothing like the pictures advertised. Beds were uncomfortable and being in a two twin/one queen bedroom one twin bed honestly shouldn’t have been there, it was SO tight. As our last hotel in our two week trip through Japan, we couldn’t wait for check out.

2026-04-14 • via Nuitee
Z
Zolboo • family_with_children • mn
10
2026-04-13 • via Nuitee
S
Simon • solo_traveller • fr
7
2026-04-12 • via Nuitee
麗卿 • solo_traveller • tw
10
2026-04-11 • via Nuitee
L
Leo • family_with_children • de
9
Pros:

Gute zentrale Lage

2026-04-11 • via Nuitee
D
Dianne • family_with_children • gb
10
Nice clean friendly staff
Pros:

Nice clean

Cons:

Bed bit hard

2026-04-10 • via Nuitee
M
marwrt • family_with_children • de
8
Pros:

Extrem gute Lage, Hotelzimmer war genau wie beschrieben.

2026-04-08 • via Nuitee
C
Carolyn • extended_group • th
10
Excellent hotel close the train stations and the National Park
Pros:

Bathroom was remarkable
Beds very comfortable
Staff super

Cons:

Nothing

2026-04-07 • via Nuitee
B
Bernardo • family_with_children • pt
8
2026-04-07 • via Nuitee
K
Kevin • family_with_children • gb
10
A bit of everything
Pros:

Perfect location, close to one of the biggest stations in Tokyo but (oddly) also a few minutes away from quiet streets that feel like you're in a village.

We were in the "annex" which meant 24 hour reception desk access like a hotel, but a cooker and a pretty private entrance/exit.

Shop opposite also was one of the best for snacks we found anywhere, better than a Lawsons or 7-11.

2026-04-06 • via Nuitee
F
Frinot • family_with_children • fr
8
Très bon séjour avec de nombreux accès ville et Métro
Pros:

Proche des accès métro et centre ville 11 min ⭐️

Cons:

Chambres petite pour 3

2026-04-04 • via Nuitee