Comfort Suites Beachfront

only 1 elevator working for 12 floors we were on 8th so didnt want to take stairs each time we waited for 10 to 15 mins in the afternoons

The entire hotel has missed a lot of maintenance. One (out of two) elevators is broken, and management doesn't have plans to fix it. The door leading to the beach sometimes didn't work, and even our room door had broken parts of the lock (a missing piece on the putside, wires sticking out on the inside, etc...). The lobby, stairwell, and rooms were filthy, and we had to climb 8 flights of stairs multiple times, when the wait for the elevator was too long. The room was very dirty, with stains and splatters all over the place. I don't think anything is cleaned in those rooms except the bedding; certainly the surfaces are not even wiped as we found toenails and sea shells on the kitchen counter. One perk of this hotel was free breakfast, but they ran out of most of the items by 8:30 and had to wait for someone at the front desk to take the one elevator up to the 4th floor to bring more food and coffee. The staff were all very nice and constantly apologizing about issues; they also seemed severely understaffed with only 1 person at the front desk and 1 person at breakfast. Finally, this hotel is right next to the 24th street park, which hosts a lot of events. We knew this going in, so we expected loud music, but we didn't not expect that the noise would literally shake the building. You can wear earplugs to block the sound, but your bed is still going to shake until the concerts end every night.

Only 1 working elevator, only 2 towels for 3 people, broken ice machines, food left on the floor after house keeping, mildew on the caulking around and in the shower, chipping paint from the metal doors, room temperature was set at 86 when we first arrived.

O hotel tem o elevador interditado há mais de 2 meses... Tivemos que subir/descer com as malas até o 9º andar, pelas escadas.
Os próprios funcionários não entendem tamanho desdém com os clientes. Um verdadeiro absurdo.
Além do episódio com o elevador, no café da manhã faltava praticamente tudo, inclusive o próprio café preto. Só havia descafeinado.

Elevator not working

No phone number on the front desk to ask for bed sheets and blanket for the sofa bed.we have to go to the desk to ask.cracked tiles with hole near the beach front door.looks dirty around and the elevator

Dirty and the elevator didn’t work one day and one of the two elevators were broken every day.

Elevators were not working.
People broke into the pool past 10pm and vandalized it. No staff monitored.
Walkways were dirty.
You had to request cleaning and clean towels even though we stayed a full week.

Only 1 elevator worked. It was nearly 6pm before a room was ready for me even though I was approved for a 4pm check in and I got there even earlier. And there were still people waiting behind me! They had a reservation all screwed up and tried to blame it on booking.com when everyone could clearly see that the staff had no clue what they were doing. They were 1/2 thru my check in and stopped to help another guest instead of finishing mine. I had to go back down the ONLY working elevator from the 10th floor because my key cards didn’t work. This happened to at least 3 other guests just while I was waiting. Neither of my balcony doors locked properly so I had to put chairs up against them to feel safe for the night. Neither of the tv’s worked. They both turned on but no matter what you tried to do it kept coming up “no signal”. And the most disgusting part- there was someone else’s food still in the microwave 🤮 NEVER AGAIN!!!

The hotel was horrible elevator was broke. I had to take the steps everywhere. The shower had tons of black mold everywhere. The steps concrete was crumbling. The breakfast food was terrible. Didn't get our room cleaned. Everyone was at the front desk with a issue. I tried to get a refund so we can go somewhere else. After all the complaints that was made they still wouldn't refund me.

Assign 1st. Room- bed unmade, after letting the front desk know, assign to another room. That room had no bath towels, had to go to the front desk to get towels and additional toilet paper.I also informed the front desk, that the TV in the living room was missing the remote control and not able to turn the TV on. I stayed in that room,because I couldn’t move to another room, too much to deal with.

Would not go here again. Room wasn’t easy on check in. Only bathroom was on 4th floor and it was not cleaned, smelled of urine/feces and toliet paper all on floor and no soap. The men’s bathroom didn’t have a stall door for toliet and was equally disgusting. The room was not cleaned. Bed linens were half on half off like the room was not even cleaned. Found old sunglasses, lip balm and other personal items in room. In addition no towels or toilet paper in rooms. Had to go call down to lobby and was told they would come by in a hour. Not enough staff working there and the ones that had to work there switched rooms but still had issues as new room had no towels, toilet paper, missing remote and things falling off walls. The door wouldn’t close behind you - key cards would work. Only 1 elevator working and no AC in elevator, felt like you were gonna pass out while in elevator. Took 20 min to wait for elevator and it stopped on every floor. No ice machine working in whole hotel. The stairwell smelled and was slippery. Anyone from beach could access hotel, as door didn’t even require key card access. Pool area was outdated, unclean with broken chairs. Balcony chairs in the rooms were filled with rust. Definitely would never stay here again. We didn’t even bother checking out the free breakfast. Could hear everything and anything that was happening beachfront on boardwalk, people fighting and arguing.

The free breakfast was good but only one guy was working and had a great attitude but alone he couldn't keep up with having all items ready for everyone

The shower needs some attention. Had mildew around the inside shower.