Regis Hotel Spa

Hotels
8.6 (944 reviews)
Calle Santander, 3 Ave 3-47 zona 2 , Panajachel , gt

Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Restaurant
Family rooms
Pets allowed
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Beautiful location
Thermal baths
Cons:
Poor cleanliness
Food quality issues

Categories

Cleanliness
7.93
Cleanliness was noted as subpar in some reviews, impacting the overall experience.
Service
8.9
Mixed reviews about staff helpfulness; some found staff unhelpful, but generally acceptable.
Location
9.44
Consistently praised for its central and strategic location.
Room Quality
7.89
Rooms were mentioned as outdated in some reviews, leading to a lower score.
Amenities
8.92
The thermal baths and gardens were well-received by guests.
Value for Money
8.38
Some guests felt that pricing did not match food quality.
Food and Beverage
7.93
Food options were limited and some reviews expressed disappointment.
Overall Experience
9.4
Overall positive experience with notable comments about relaxation and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:27

Property Description

Thermal Pools and Relaxation
Indulge in the rejuvenating thermal pools and unwind in the massage room with a sauna at Regis Hotel Spa. Perfect for a tranquil retreat.

Charming Rustic Decor
Experience the charm of wooden beams, tiled roofs, and colonial-style furniture in our beautifully adorned rooms with fireplaces. Enjoy modern amenities like Cable TV and seating areas.

Lush Grounds and Playful Amenities
Explore the extensive gardens with vibrant vegetation, palm trees, and a children’s playground. Relax in the serene green areas while enjoying a massage or sauna session.

Escape to Regis Hotel Spa for a serene getaway amidst the beauty of Atitlán Lake. Book now for an unforgettable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GUA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 8 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

Location

Guest Reviews

8.6
Based on 944 reviews
Cleanliness: 7.93
Service: 8.9
Location: 9.44
Room Quality: 7.89
Amenities: 8.92
Value for Money: 8.38
Food and Beverage: 7.93
Overall Experience: 9.4
P
Patricia family_with_children us
9
Fui muy bien
Pros:

Nos gustó la seguridad, los jardines muy bonitos, la amabilidad de los empleados muy limpio!

2026-04-11 via Nuitee
J
JORGE family_with_children cr
10
2026-04-10 via Nuitee
T
Thomas Anton family_with_children gb
8
Beautiful surroundings but costly extras
Pros:

The hot spring spa, traditional Mayan sauna, tropical garden and central location made our stay enjoyable. Comfortable beds, free wifi and a spacious room. An oasis of calm in a very busy and noisy tourist hub.

Cons:

I was disappointed by the supplements the hotel charged to use their facilities. For example, 150 GTQ (about $20 USD) for 30 minutes use of the sauna, The family suite I was given had a fully equipped kitchen, however, the appliances were not plugged in. The hotel charged a supplement of 150 GTQ per day x 2 (about $40 USD in total) just to plug in the refrigerator.
Blackout curtains would have made sleep more comfortable. The room was extremely warm, but there was no air conditioner; there was only an electric tower fan in the bedroom.

2026-04-09 via Nuitee
P
Parlog solo_traveller de
9
2026-04-08 via Nuitee
M
Mattia couple it
9
2026-04-07 via Nuitee
R
Romain couple fr
10
2026-04-06 via Nuitee
Y
yaron extended_group il
8
Pros:

מיקום מצויין

Cons:

זרם מים חלש במקלחת

2026-04-03 via Nuitee
K
Koen extended_group be
9
Good place to stay in Pana
Pros:

Nice staff, beautiful garden, close to everything, good breakfast

Cons:

Small complaint : Shower (head was not working well - water in all direction)

2026-04-03 via Nuitee
R
Ramon solo_traveller gt
8
Pros:

Hot springs

Cons:

No breakfast included.
More information of what to do in front desk.

2026-04-02 via Nuitee
W
Wantland extended_group us
10
Wonderful
Pros:

Breakfast was good and economical. Staff was helpful and nice. The thermal water and massages where wonderful.

2026-04-02 via Nuitee
A
Andrea family_with_children gt
7
La habitación es muy simple y está muy retirada
Pros:

Las aguas termales

Cons:

La habitación está muy lejos, nos dieron la última y las almohadas son muy delgadas

2026-04-01 via Nuitee
P
Pawel family_with_children pl
10
2026-03-25 via Nuitee
R
Rojas Alvarez family_with_children cr
10
2026-03-23 via Nuitee
C
Corado Pérez couple gt
10
2026-03-23 via Nuitee
H
Hannah couple gb
9
Great location, comfortable, safe, friendly.
Pros:

Great location and large rooms. Safe, comfortable. Only had a brief stay as heading off early the next day but easily could have stayed there as our base and then done day trips out to the villages around the lake. Close to good eateries and good value markets. We didn’t have time to try their hot springs sadly, but others were enjoying them when we arrived - looked good.

Cons:

All good

2026-03-22 via Nuitee
R
Renata family_with_children br
10
Pros:

O Hotel tem águas termais e pudemos relaxar. O quarto era amplo e confortável.

2026-03-21 via Nuitee
A
Amanda solo_traveller us
10
2026-03-21 via Nuitee
A
Astrid family_with_children us
10
2026-03-19 via Nuitee
R
Ramos solo_traveller gt
7
Bien
Cons:

El precio muy alto, un costo en la cotización en línea y otro en el pago

2026-03-19 via Nuitee
S
SANTIAGO family_with_children co
2
2026-03-19 via Nuitee