Regis Hotel Spa

Hotels
8.6 (1044 reviews)
Calle Santander, 3 Ave 3-47 zona 2 , Panajachel , gt

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Family rooms
Garden
Pets allowed
Luggage storage
See all facilities

Review Highlights

Pros:
Beautiful location
Thermal baths
Cons:
Poor cleanliness
Food quality issues

Categories

Cleanliness
7.93
Cleanliness was noted as subpar in some reviews, impacting the overall experience.
Service
8.9
Mixed reviews about staff helpfulness; some found staff unhelpful, but generally acceptable.
Location
9.44
Consistently praised for its central and strategic location.
Room Quality
7.89
Rooms were mentioned as outdated in some reviews, leading to a lower score.
Amenities
8.92
The thermal baths and gardens were well-received by guests.
Value for Money
8.38
Some guests felt that pricing did not match food quality.
Food and Beverage
7.93
Food options were limited and some reviews expressed disappointment.
Overall Experience
9.4
Overall positive experience with notable comments about relaxation and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:27

Property Description

Thermal Pools and Relaxation
Indulge in the rejuvenating thermal pools and unwind in the massage room with a sauna at Regis Hotel Spa. Perfect for a tranquil retreat.

Charming Rustic Decor
Experience the charm of wooden beams, tiled roofs, and colonial-style furniture in our beautifully adorned rooms with fireplaces. Enjoy modern amenities like Cable TV and seating areas.

Lush Grounds and Playful Amenities
Explore the extensive gardens with vibrant vegetation, palm trees, and a children’s playground. Relax in the serene green areas while enjoying a massage or sauna session.

Escape to Regis Hotel Spa for a serene getaway amidst the beauty of Atitlán Lake. Book now for an unforgettable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GUA

Location

Guest Reviews

8.6
Based on 1044 reviews
Cleanliness: 7.93
Service: 8.9
Location: 9.44
Room Quality: 7.89
Amenities: 8.92
Value for Money: 8.38
Food and Beverage: 7.93
Overall Experience: 9.4
J
Jorge couple cr
9
Recomendado con seguridad
Pros:

Ubicación y confort

Cons:

El lavamanos no drenaba rápido el agua

2026-08-28 via Nuitee
L
Luis solo_traveller gt
1
2026-08-26 via Nuitee
M
Marilyn couple gb
3
I will not recommended
Pros:

The location

Cons:

It was dirty, broken glases on the walking areas. The worker just walked next to it and didn’t even reported.
Dirty glases on the thermal water the same situation.

2026-08-21 via Nuitee
C
Claudia couple es
9
2026-08-21 via Nuitee
M
Mayra solo_traveller us
10
Hotel limpio y cómodo
Pros:

La presión del agua en la ducha estaba perfecta, también disfrutamos de las aguas termales. Las habitaciones estaban limpias y tenían todo lo necesario. Lo recomiendo!

Cons:

Estuvimos aquí durante unos días muy calurosos y el ventilador que tenían no ayudó mucho, uno más grande o con mas potencia hubiera ayudado más, ya que el calor se encerraba mucho en la habitación.

2026-08-20 via Nuitee
A
Aixa solo_traveller es
10
2026-08-18 via Nuitee
S
sergio abelino couple gt
7
2026-08-18 via Nuitee
I
Irene couple es
10
Pros:

Lugar accesible y comodo en Panajachel, cerca de restaurantes, del muelle al lago y de agencias para reservar excursiones o transportes si los necesitas. El hotel cuenta con dos piscinitas de agua termal ideal para terminar el dia. Cama grande y comoda y baño amplio. Todo muy limpio.

2026-08-17 via Nuitee
O
Oscar solo_traveller cr
7
Pros:

Las camas y las termales

Cons:

La ducha calentaba mucho y no se podía regular con la llave de agua fría.

2026-08-15 via Nuitee
M
Maria camila couple co
10
2026-08-14 via Nuitee
P
Pily couple mx
9
muy agradeble personal muy amable
Pros:

los jardines son hermosos las habitaciones confortables y las aguas termales muy agradables el desayuno con rico y todo el personal muy amable nos agrado mucho la estancia

Cons:

que no tiene aire acondicionado solo ventilador

2026-08-13 via Nuitee
P
ptejerina solo_traveller co
9
2026-08-11 via Nuitee
A
Adriana couple cr
8
2026-08-10 via Nuitee
L
Leocadia solo_traveller br
7
2026-08-09 via Nuitee
P
Paula solo_traveller gt
10
2026-08-08 via Nuitee
A
Antonio José couple es
9
2026-08-08 via Nuitee
L
Laura Valeska family_with_children ni
10
2026-08-06 via Nuitee
B
Byron family_with_children us
1
Enjoy the hot springs, but do not expect much from the front desk staff.
Pros:

Ice rooms and hot springs.

Cons:

The small space fans in the rooms do not keep them cool. I think they bought the cheapest space fans available. The beds in the room were so small that only one person could comfortably sleep in each bed. The front desk staff were unwilling to let guests use the toaster oven or microwave to heat up food. However, the chef in the kitchen was happy to give us access to the equipment to heat up our food.

2026-08-04 via Nuitee
R
Romina couple es
9
2026-08-03 via Nuitee
G
German solo_traveller gt
10
Pros:

El ambiente cómodo, seguro, agradable y un excelente personal

Cons:

No tiene secadora de pelo

2026-08-02 via Nuitee