Hotel Grand Continental Kuala Lumpur

Hotels
7.4 (523 reviews)
Jalan Belia / Jalan Raja Laut , Kuala Lumpur , my

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Good location
Helpfulness of staff
Cons:
Cleanliness issues
Limited food choices

Categories

Cleanliness
6.11
The reviews indicated concerning cleanliness issues, such as a leaky bidet and dirty toilet floors.
Service
8.08
Overall positive sentiments about service, although some reports mention aggressive reception staff.
Location
8.62
Many reviews highlight the good location of the hotel.
Room Quality
7.57
Rooms are generally described as clean and comfortable, but some maintenance issues were mentioned.
Amenities
7.1
Amenities like the swimming pool and spa are noted but lack enhancement in food options.
Value for Money
8.06
Guests perceived the overall value for money positively despite some improvement areas.
Food and Beverage
6.61
Limited food variety and hygiene issues were noted.
Overall Experience
7.08
Mixed reviews with a balance between good service and some areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:37

Property Description

Stunning City Views of Petronas Twin Towers
Boasting breathtaking views of the iconic Petronas Twin Towers, Grand Continental offers a picturesque backdrop for your stay in Kuala Lumpur.

Convenient Location
Situated within a short walking distance from Sultan Ismail LRT Station and Medan Tuanku Monorail Station, our hotel provides easy access to the city's key destinations.

Relaxation and Dining
Unwind in our outdoor pool, seek assistance from our tour desk for exploring the city, and enjoy a delectable dining experience at Marble Arch Coffee House.

To experience the allure of Kuala Lumpur with unparalleled comfort and convenience, book your stay at Hotel Grand Continental Kuala Lumpur today.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: KUL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

7.4
Based on 523 reviews
Cleanliness: 6.11
Service: 8.08
Location: 8.62
Room Quality: 7.57
Amenities: 7.1
Value for Money: 8.06
Food and Beverage: 6.61
Overall Experience: 7.08
N
Nauman • solo_traveller • pk
7
2026-06-27 • via Nuitee
H
Hamidah • family_with_children • my
9
2026-06-26 • via Nuitee
A
Amri • couple • my
7
2026-06-26 • via Nuitee
H
har • extended_group • my
10
2026-06-25 • via Nuitee
F
Fatimah Noor Ezzah Hazlina • family_with_children • my
10
2026-06-24 • via Nuitee
W
WAN KHAIRI • solo_traveller • my
7
2026-06-23 • via Nuitee
Y
Yasibun • solo_traveller • nz
8
Pros:

Good location, friendly staff and nice and clean place with 24 hours room service available

2026-06-22 • via Nuitee
M
MOHAMED • extended_group • lk
1
2026-06-18 • via Nuitee
M
Muhammad Nauman • solo_traveller • pk
8
2026-06-07 • via Nuitee
K
Kerol • solo_traveller • my
10
2026-06-07 • via Nuitee
T
Taj • solo_traveller • sg
7
Pros:

Beds

Cons:

Food

2026-06-06 • via Nuitee
N
Noor • extended_group • my
10
2026-06-02 • via Nuitee
S
Siti • family_with_children • my
7
2026-05-31 • via Nuitee
S
Shahazad • family_with_children • in
7
2026-05-24 • via Nuitee
R
Rohaizi • solo_traveller • my
8
2026-05-15 • via Nuitee
L
Lolytha • solo_traveller • my
8
Pros:

semua nya ok dan complete untuk sebuah hotel

Cons:

parking ketika malam ditutup dan perlu pusing jauh ke lobby,location ni malam minggu terlalu ramai mat rempit,kena berjaga2,lampu bermasalah kalau tutup 1 plug,semua tutup,dah cuba kesemua plug tetap sama

2026-05-15 • via Nuitee
S
Sajid • solo_traveller • in
6
Satisfactory stay
Pros:

Location

Cons:

Entertainment still old TV. Nothing to watch for international tourist. Need updated smarted TV

2026-05-11 • via Nuitee
N
NORIMAH BINTI • couple • my
9
2026-05-09 • via Nuitee
N
Nizam • family_with_children • my
3
2/10
Pros:

Location

Cons:

A/C setting at 16°, but never low than 26°.
After complaining..the staff comes and set at 10°, but its not working well...at the midnite temp down to 24°... until c out time...
Bad xperiences

2026-05-05 • via Nuitee
T
Tcher Nab • solo_traveller • my
10
Pros:

The staff's hospitality and friendliness. Eager to offer help whenever you need one.

Cons:

Emm..nothing so far..except for only giving 1 key card..a bit of a hustle since I came with family members that have different ideas about activities that we want to do 😅..two key card would be great.

2026-05-04 • via Nuitee