Sotetsu Fresa Inn Higashi Shinjuku

Hotels
•
Sotetsu Fresa Inn
8.3 (4992 reviews)
Shinjuku-ku, Shinjuku 7-27-9 , Tokyo , JP

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Clean facilities
Cons:
Small rooms
Noisy guests

Categories

Cleanliness
8.44
The hotel is clean and offers a lot of free amenities.
Service
8.91
Staff were very helpful, kind, and spoke good English.
Location
8.95
Great location right above Higashi Shinjuku station, convenient for getting around.
Room Quality
7.4
Rooms are small, with some complaints about bed comfort, but overall comfortable.
Amenities
8.43
Free amenities available near the elevator and good options provided.
Value for Money
7.89
Overall good value considering the location and amenities.
Food and Beverage
7.94
Convenient access to nearby dining options.
Overall Experience
8.41
Guests enjoyed their stay and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:06

Property Description

Convenient Location
Sotetsu Fresa Inn Higashi Shinjuku is centrally located in Tokyo, right by Higashi Shinjuku Subway Station, offering easy access to popular destinations like Roppongi and Tsukiji Market.

Modern Amenities
Enjoy free internet access, flat-screen TVs, and a fridge in the comfortable rooms at Sotetsu Fresa Inn Higashi Shinjuku. Business travelers will appreciate the fax and photocopying services available.

Dining Options
Indulge in a variety of cuisines at the hotel's two restaurants. Start your day with a breakfast buffet at Royal Host Restaurant and savor delicious Chinese dishes at Bamiyan Chinese Restaurant.

Ready to experience convenience and comfort in Tokyo? Book your stay at Sotetsu Fresa Inn Higashi Shinjuku now!

Important information:

Guests arriving after check-in hours (00:00) must inform the property in advance. If the property is not informed, the booking may be treated as a no show. Contact details can be found on the booking confirmation.

Please note that this property doesn't accept cash payments. Please use a credit card (Visa, Master, JCB, AMEX, Diners, Discover, Union Pay) or a QR code payment (LINE Pay, PayPay, d-Barai, auPAY, Rakuten Pay, ALIPAY, WeChatPay) for payment.

Please note there are no amenities such as toothbrushes and razors in the room. Please bring it from the free amenity corner in the lobby.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Location

Guest Reviews

8.3
Based on 4992 reviews
Cleanliness: 8.44
Service: 8.91
Location: 8.95
Room Quality: 7.4
Amenities: 8.43
Value for Money: 7.89
Food and Beverage: 7.94
Overall Experience: 8.41
L
Lorenzo • solo_traveller • it
7
Pros:

Posizione molto buona. Camera pulita.

Cons:

Camera e bagno troppo piccoli

2026-10-14 • via Nuitee
S
Sol • couple • ar
9
Bien ubicado cerca del metro!
Pros:

Cerca del subte, cómodo

Cons:

El cuarto es muy pequeño!

2026-10-14 • via Nuitee
C
Carlos • couple • es
7
Confortable!
Pros:

Very close to Metro station, and area of Shinkuku. Nice and cozy rooms, very clean. They change your towels everyday if you want. Amenities provided in reception area.

Cons:

Breakfast situation: crowded and always the same options, they need to vary a little.

2026-10-14 • via Nuitee
C
Chavez • solo_traveller • us
10
2026-10-13 • via Nuitee
O
Omar • couple • it
9
2026-10-12 • via Nuitee
G
Gary • solo_traveller • gb
10
Pros:

This hotel is on the quieter side of Shinjuku, but only one stop on the metro- there are entrances 2 minutes away too. Tokyo is very strict on public smoking, but this has a smoking room. Heaps of amenities at the lobby for you to take. Staff extremely helpful and polite. And a Maccas 2 minutes away for late nights

Cons:

Bathrooms were a bit snug

2026-10-12 • via Nuitee
E
Eduardo • solo_traveller • uy
10
Un gran hotel, muy bien ubicado y a buen precio
Pros:

Excelente desayuno. Te permite estar hasta la noche sin hambre! Y de noche, no mucha!

Cons:

Las alfombras un poco fuera de estilo

2026-10-11 • via Nuitee
A
Angelique • solo_traveller • at
6
Cons:

Sehr warm und stickig im Hotelzimmer. Wenn man die Lüftung eingeschalten hat wurde diese mit der Zeit so extrem laut, dass man kaum schlafen konnte. Sonst war alles okey.

2026-10-11 • via Nuitee
D
Didier Philippe • solo_traveller • ch
3
Friendly staff, but severe humidity problems and disappointing management made my three-week stay extremely uncomfortabl
Pros:

Most of the hotel staff were genuinely friendly, patient, and helpful. Despite the numerous issues I experienced during my stay, they generally remained polite and willing to assist. I particularly appreciated their help when I needed to send a parcel through the Japanese postal service.

The breakfast was tasty, and I generally enjoyed the food itself. The rooms were also mostly clean, and the overall standard of cleanliness was reasonably good.

I also appreciated that the staff arranged room changes when I reported problems. Although these did not ultimately resolve the issues, I was grateful for the efforts of the individual employees.

Overall, I want to emphasize that my criticism is primarily directed at the hotel’s management and the unresolved problems, rather than the individual staff members, most of whom were genuinely lovely.

Cons:

Unfortunately, my stay of almost three weeks was overshadowed by serious and recurring humidity problems that made the experience extremely uncomfortable.

Shortly after arriving, I noticed that the air in my room felt excessively humid. My clothes and personal belongings became damp, an unpleasant musty smell developed, and visible condensation formed on various surfaces, including the desk and my toiletries.

The air conditioning system seemed unable to regulate the humidity properly. Its dehumidification mode only worked reasonably well at extremely low temperature settings, making the room uncomfortably cold. The SHARP air purifier also repeatedly indicated excessive humidity, despite its humidification function being switched off.

I contacted the hotel staff numerous times and followed their suggestions. I was eventually offered another room, but the same problem returned after a while.

What I found particularly unacceptable was the hotel’s lack of response to my repeated requests for a proper dehumidifier. Despite asking several times, no effective assistance was provided. Eventually, I had no choice but to purchase a dehumidifier myself, at my own expense, because the room was otherwise too uncomfortable to continue staying in.

Even more disappointing was the response from hotel management. Despite providing photographs and videos documenting the situation, I was informed that their inspections had found no unusually high humidity or technical problems. Instead, the situation was largely attributed to weather conditions and temperature differences.

I understand that Japan can be very humid. However, during a short trip to Fukuoka, I stayed at another hotel under comparable weather conditions and experienced absolutely none of these issues. That room remained perfectly comfortable and dry at normal air conditioning temperatures.

2026-10-11 • via Nuitee
L
Louise • couple • fr
8
Pros:

Bon rapport qualité prix
Bonne localisation

Cons:

Personnel ne parlant pas un mot d’anglais
Salle de bain un peu moisie à revoir

2026-10-11 • via Nuitee
D
Dale • couple • au
10
Pros:

Breakfast was delicious. We walked everywhere great position.

2026-10-10 • via Nuitee
M
Medellin • solo_traveller • us
9
Very, very clean. Great location
Pros:

The room was very clean and comfortable. Great location. I was able to walk to two of my activities. Lots of nearby food options.
The breakfast was very nicely done with tons of options. Everything was fresh and the area was spotless.
The registration was a bit odd to me. I spoke w a person at the counter. He viewed my passport and gave me a paper and told me to complete my registration at one of the terminals. I'm not technology forward. Combined with language differences...it was a challenge. He did come around to help me.
That might be typical for Tokyo but I was a bit uneasy, feeling I should figure it out but not wanting to deal with it after traveling for 20 hours.
Checkout was very easy and staff went above and beyond to flag a taxi, etc.
Overall, I would definitely stay again.

Cons:

Completing my registration at a computer terminal.

2026-10-10 • via Nuitee
J
Justine • couple • fr
8
2026-10-10 • via Nuitee
L
Lucia • solo_traveller • it
9
2026-10-10 • via Nuitee
L
Lui • solo_traveller • at
10
2026-10-10 • via Nuitee
E
Elodie • extended_group • fr
8
2026-10-09 • via Nuitee
M
Maren Lunde • extended_group • no
7
God beliggenhet og valuta for pengene, men litt lavere standard enn bildene viser
Pros:

God beliggenhet, gangavstand til mye og kort avstand til kollektivtransport

Cons:

Rommet var ikke veldig rent

2026-10-09 • via Nuitee
R
Rossi • couple • it
10
Soggiorno perfetto
Pros:

Struttura comodissima per gli spostamenti in metro, pulita e personale accogliente e gentile

Cons:

Stanza un po’ piccola

2026-10-09 • via Nuitee
S
STAMATINA • couple • gr
6
Pros:

Η τοποθεσία του ξενοδοχειου ειναι αρκετά καλή , κοντα σε μετρο, σε κεντρικο δρομο και σε καποια αξιοθέατα. Φιλικο και εξυπηρετικο προσωπικο και γενικά καθαρό δωμάτιο .

Cons:

Οι φωτογραφίες δεν ανταποκρίνονται αρκετα στην πραγματικότητα . Τουλαχιστον στο δικό μας δωμάτιο τα έπιπλα ηταν αρκετα παλια και όχι καλο διατηρημένα , η μοκέτα στο πάτωμα αρκετα βρωμικη και το ιδιο και η ταπετσαρία του τοίχου που σκοτείνιαζε αρκετα το ήδη μικρό δωμάτιο .

2026-10-08 • via Nuitee
D
Dustin • couple • de
7
2026-10-08 • via Nuitee