Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Beautiful sea view
Friendly staff
Good breakfast
Cons:
Parking issues
Outdated facilities

Categories

Cleanliness
6.83
Some reviews mention the need for modernization, which implies cleanliness could be improved.
Service
8.3
Staff was very welcoming and helpful across multiple reviews.
Location
8.34
Multiple reviews highlight the strategic location near beach and attractions.
Room Quality
7.29
Some rooms are noted as comfortable, but others mention the need for updates.
Amenities
6.82
Amenities like parking are mentioned, but there are concerns about their costs and accessibility.
Value for Money
7.28
Pricing is considered high for the quality, especially with additional charges like parking.
Food and Beverage
7.83
Breakfast received positive mentions, though some concerns about additional charges were noted.
Overall Experience
7.3
Overall good experience, though there are notable areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 15:57

Property Description

Spectacular Location and Views
The Bay Palace Hotel is nestled in Mazzarò, offering a serene setting with stunning panoramic views of the Taormina seaside.

Relaxation and Leisure
Unwind in the stylish common areas, sip on cocktails at the inviting bar, and bask in the breathtaking vistas from the terraces.

Gourmet Dining and Amenities
Indulge in traditional lunches and dinners in the restaurant (seasonal availability) while enjoying sea views, and make use of the swimming pool, 24-hour lobby bar, and continental buffet breakfast.

Book now to experience the ultimate blend of comfort and luxury at Bay Palace Hotel!

Important information:

The swimming pool is open from 01 May until 30 September.

Please note on-site parking is subject to availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Mon, Oct 19, 2026 until Fri, Apr 30, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CTA

Location

Guest Reviews

7.5
Based on 542 reviews
Cleanliness: 6.83
Service: 8.3
Location: 8.34
Room Quality: 7.29
Amenities: 6.82
Value for Money: 7.28
Food and Beverage: 7.83
Overall Experience: 7.3
T
Tamás • family_with_children • hu
8
Pretty good
Pros:

The staff was very friendly and helped in everything, even finding a dentist

Cons:

Tool were a bit old

2026-08-28 • via Nuitee
C
Claudia • couple • it
10
2026-08-27 • via Nuitee
G
Giovanni • couple • it
10
Abbiamo trascorso una settimana meravigliosa! Hotel accogliente, colazione ottima e cena buonissima con vista mare. Vogl
2026-08-27 • via Nuitee
A
Aletta • solo_traveller • be
10
Pros:

Geweldig was het

Cons:

Niets

2026-08-26 • via Nuitee
M
Marco • solo_traveller • it
7
Pros:

La posizione dell hotel

Cons:

Il personale

2026-08-26 • via Nuitee
F
Francesca • family_with_children • it
1
Orribile
Pros:

Nulla

2026-08-25 • via Nuitee
B
Bova • solo_traveller • us
8
Pros:

The View was Beautiful from the Room. Clean Room Excellent Breakfast
Pleasant staff

Cons:

No Airport Shuttle Service

2026-08-25 • via Nuitee
E
Emad • couple • il
10
2026-08-24 • via Nuitee
H
Holkham • couple • gb
8
Great hotel but walking into village is along busy road with no footpath
Pros:

Stunning view from the bedroom and balcony

Cons:

Having to walk up the busy road to town with no footpath

2026-08-24 • via Nuitee
M
Marion • extended_group • de
8
2026-08-24 • via Nuitee
J
John • couple • au
8
Enjoyable 3 days exploring Taormina
Pros:

The view is fantastic, the hotel pool very good, all meals were excellent and all staff were terrific. Also, the hotel is a short walk to the local bus stop and a slightly longer walk to the cable car.

Cons:

A few little things, the flexible shower hose did not have a proper holder on the wall, the power sockets didn’t take our usual Euro adapters and the kettle only worked from the plug closest to the floor near the bed.

2026-08-23 • via Nuitee
C
Claudio • family_with_children • it
8
Pros:

Posizione e veduta eccezionale.. cena ottima..

Cons:

La posizione infelice delle due camere dei miei amici messe dentro al piano secondo

2026-08-23 • via Nuitee
D
Delia • couple • it
8
2026-08-22 • via Nuitee
E
Elizabeth • couple • nl
7
Medium
Pros:

Beautiful view although not from my room which was in the back.

Cons:

Terrible situation for parking. I chose a hotel with parking while there was not enough space and we had to park far in the village.

2026-08-22 • via Nuitee
F
Francesco • solo_traveller • it
7
2026-08-22 • via Nuitee
F
Fattouma • extended_group • fr
5
Décevant
Pros:

Rien du tout

Cons:

Le personnel non agréable
Chambre non nettoyer
Petit déjeuner trop cher par apport les produits proposés
Accès difficile à la mer
La route est très dangereuse
Parking payant 30€ la nuit
Literie non confortable
Restaurant trop cher avec des mini portions

2026-08-21 • via Nuitee
M
Mirko • extended_group • be
10
2026-08-19 • via Nuitee
A
andrea • couple • it
8
2026-08-19 • via Nuitee
P
Pedro • couple • pt
4
The hotel is not terrible, but think twice before booking, as the service can seriously affect your experience.
Cons:

The hotel itself is decent, but unfortunately the service at reception had a significant impact on our experience.

From the moment we arrived, the woman who seemed to be working most often at reception (the lady wearing MK glasses) consistently had a very bossy and passive-aggressive attitude towards us. She spoke extremely quickly, rarely gave us time to process what she was saying, and made us feel uncomfortable from the beginning — almost as if we were being treated with suspicion rather than as paying guests.

One example was when she realised we were not going to eat at the hotel. She immediately pointed out the hotel’s message stating that guests are not allowed to take food to their rooms. This seemed particularly unreasonable. Guests may have dietary or medical reasons for needing to eat elsewhere, and being told that food cannot be taken to the room felt unnecessarily restrictive. We also asked to borrow some towels and were immediately told that we would have to pay for them. The general impression was that virtually every small thing came with an additional charge.

The parking is another point worth mentioning: the spaces are very poor and, in our opinion, definitely not worth paying for.

The final interaction summed up the whole experience. On checkout day, we wanted to load our luggage into the car before checking out, but the same receptionist stopped us and, in a very commanding manner, insisted that we check out first. Since everything had already been paid, there was obviously nothing outstanding.

She then asked me where my wife had gone. I explained that she had gone to get the car. It was immediately after this that she started speaking to the colleague next to her and calling other people to check whether we had actually paid for the parking. The fact that we had already paid everything seemed to come as a surprise. This was extremely embarrassing and, frankly, completely unacceptable treatment of paying guests.

2026-08-19 • via Nuitee
D
Daniel • couple • it
8
2026-08-19 • via Nuitee