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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Swimming pool
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Restaurant
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Heating
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Terrace
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Family rooms
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Garden
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Laundry
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Luggage storage
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Express check-in/check-out
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Bar
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Fax/photocopying
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Golf course
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Facilities for disabled guests
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Meeting/banquet facilities
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Tennis court
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Private parking
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Outdoor pool
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Special diet menus - on request
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Outdoor pool - seasonal
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Kid meals
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Outdoor furniture
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Sun loungers or beach chairs
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Sun umbrellas
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Fence around pool
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Tennis equipment
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Security alarm
Review Highlights
Categories
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Property Description
Lakefront Paradise
Luxurious Amenities: From the tennis court to the seasonal outdoor swimming pool, Lakeland Resort offers a range of activities for guests to enjoy.
Scenic Surroundings: Nestled on the shores of Lake Taupo, guests can experience the beauty of New Zealand's largest lake known for trout fishing and stunning views.
Culinary Delights: Indulge in a delectable dining experience at Lakeland Bar and Brasserie, serving breakfast daily and dinner Monday to Saturday with award-winning wines and craft beer.
Book your stay at Lakeland Resort for a memorable lakeside retreat!
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Tue, Apr 7, 2026 until Thu, Oct 22, 2026
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 4 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Parking
Free private parking is possible at a location nearby (reservation is not needed).
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Location
Guest Reviews
Great location
Everything was good
The disappointment was the cleanliness with regards to the cleaning to the room. Although the sheets were not changed when room was made up the shower and face basin were not cleaned. We did however have our towels replaced. There was no body wash provided in the shower guest then to travel without this as it is usually part of the amenities provided by the hotel. The hand wash container by the face basin was empty. This displayed lack of consistency with the cleaning staff and as guest we found this a disappointment in regards to our comfort. We were then skeptical as to whether the mugs and glasses has been washed thereafter.
The beds did not have headboards so the bed kept moving and was not stationery.
Breakfast was very basic - no option for eggs only scramble eggs on the buffet counter.
Sausages were overdone and seemed to be reheated from the previous day's breakfast!
Toast only wholemeal bread was provided - no selection of white or rye bread.
Nothing really - but wont be a choice for our next visit
Much
Na
It was convenient and clean
I was grounds level and noise from a few rooms above and stairs was quite loud although it stopped by 10pm
The room was clean and comfortable. Posirioned with a nice view
It was quiet and peaceful
I liked everything with the stay.
everything except TV didnt go
TV didnt work
The property itself was satisfactory and generally met expectations. Given the price we paid, we were not expecting a five-star hotel experience, and we felt the accommodation offered reasonable value for money.
However, our experience with the reception manager was disappointing. There was a misunderstanding during our stay, and I openly acknowledge that we were at fault. We apologised multiple times—at least twenty times—in a calm, respectful, and sincere manner. While mistakes can happen on both sides, I believe that once a person accepts responsibility and apologises, the situation should be resolved professionally and respectfully.
Unfortunately, the manager's attitude remained confrontational and, in my view, came across as rude and discriminatory. Rather than helping to move past the issue, she appeared determined to belittle us, which made the interaction unnecessarily unpleasant. She did not appear to be in the standard staff uniform, leading me to believe she may have been the owner or held a senior position.
In the hospitality industry, guests should be treated with courtesy and respect, regardless of whether they are right or wrong. Professionalism is demonstrated not when things go smoothly, but when staff handle difficult situations with empathy, dignity, and respect. Sadly, that was not our experience on this occasion.
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