Holiday Inn Express & Suites Jacksonville - Atlantic Beach by IHG

Hotels
•
Holiday Inn Express
8.6 (697 reviews)
2040 Mayport Road , Jacksonville , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean and comfortable rooms
Well-maintained property
Cons:
Odors in rooms
Uncomfortable mattresses
Poor food quality
Noise from AC and fan

Categories

Cleanliness
7.93
Several complaints about odors and cleanliness issues, including musty sheets and rusty bathtub.
Service
9.4
Friendly and accommodating staff appreciated by several guests.
Location
9.44
Excellent location mentioned multiple times as convenient for beach access.
Room Quality
8.39
Some rooms were clean and comfortable, but noise and odor issues were noted.
Amenities
8.42
Good amenities, though the gym was under renovation and cleanliness was poor for the pool.
Value for Money
8.38
Generally seen as a good value based on location and services offered despite some issues.
Food and Beverage
7.93
Mixed feedback; some liked the breakfast, but others found it bland and unappealing.
Overall Experience
8.9
Generally positive experiences mentioned, with room for improvement in cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:01

Property Description

Pet-Friendly Hotel with Free Breakfast

Convenient Amenities
Enjoy a free daily hot breakfast bar and high-speed internet access during your stay. Each room is equipped with a small refrigerator, microwave, and coffee-making facilities for your convenience.

On-Site Facilities
Take advantage of the outdoor pool, business center, and convenience store available at the hotel. Whether you're here for work or leisure, we have everything you need for a comfortable stay.

Nearby Attractions
Explore Hanna Park and the nearby beaches just 3 miles away, or catch a game at the Jacksonville Municipal Stadium within 15 miles. For some family fun, visit Adventure Landing Waterpark only 5 miles from the hotel.

Book now for a memorable stay at the Holiday Inn Express Hotel and Suites Jacksonville.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 697 reviews
Cleanliness: 7.93
Service: 9.4
Location: 9.44
Room Quality: 8.39
Amenities: 8.42
Value for Money: 8.38
Food and Beverage: 7.93
Overall Experience: 8.9
F
Frank • couple • us
10
Will stay again
Pros:

Very clean
Good breakfast

Cons:

Nothing

2026-04-18 • via Nuitee
T
Todd • family_with_children • us
3
Loud guests not addressed. Staff stated wall were very thin,
Pros:

Clean, decent breakfast.

Cons:

The location is kind of not around any restaurants, etc. The bed was very uncomfortable. Upon check in we were on first floor. The guest above us stomped back and forth continuously from 9pm-3:30 am. Contacted the front desk repeatedly with no resolution. Had a 10 hr drive the following morning and got very little rest. How does the staff not address this?! Kept saying they didn’t hear anything like we were making it up?! Never again.

2026-04-13 • via Nuitee
L
Leah • solo_traveller • us
8
Great value for location
Pros:

Great value and convenient location. It was also very quiet. I had no problems sleeping.

Cons:

It was a little rundown, but still pretty clean.

2026-04-12 • via Nuitee
J
Joshua • couple • us
9
2026-04-12 • via Nuitee
J
Jennifer • family_with_children • us
8
2026-04-02 • via Nuitee
M
Marquita • family_with_children • us
10
Pros:

Hotel was very clean staff very nice and polite

Cons:

I loved everything

2026-03-19 • via Nuitee
K
Kaila • family_with_children • us
7
2026-03-18 • via Nuitee
D
Donald • solo_traveller • us
8
Pleasant conveniently located
Pros:

Clean, updated

Cons:

All good

2026-03-17 • via Nuitee
S
Stacey • solo_traveller • us
10
My stay augmented my trip by giving me a nice haven to return to each night.
Pros:

Very clean and friendly helpful staff. It was also convenient to where I needed to be for the week.

2026-03-09 • via Nuitee
J
Joshua • couple • us
10
Pros:

The area and the room. Safe quiet area

2026-02-27 • via Nuitee
S
Sonja • couple • us
10
2026-01-26 • via Nuitee
B
Belinda • couple • us
8
Pros:

King Bedroom Suite. Very clean Hotel Room.
We enjoyed our stay and the breakfast was good. Very Good Hotel!

Cons:

The walls are a little thin, so we did hear some noise
(sounded like kids running around).
But it wasn't unbearable noise :)

2026-01-19 • via Nuitee
J
Jessica • couple • us
7
Just okay
Pros:

The 24/7 coffee was great. Liked having k-cups in the room. Room was clean and spacious, lots of outlets to plug stuff in. Descent closet space.

Cons:

Walls are paper thin! We could hear people having sex at 2 in the morning. Glad we didn’t have kids with us. Hot tub had a musty odor to it. Seemed like a party place instead of a quiet romantic getaway.

2026-01-19 • via Nuitee
J
Jamee • couple • us
6
2026-01-16 • via Nuitee
T
Tekeshes • couple • us
4
2026-01-16 • via Nuitee
A
Allen • family_with_children • us
10
2026-01-08 • via Nuitee
H
Hall • family_with_children • us
10
2026-01-02 • via Nuitee
M
Michael • family_with_children • us
3
2025-12-29 • via Nuitee
K
Kakyom • family_with_children • us
9
Cons:

Stinky water in fitness room. Uncomfortable mattress because of too old.

2025-12-25 • via Nuitee
J
Jenkins • family_with_children • us
10
2025-12-21 • via Nuitee