Candlewood Suites Roswell by IHG

Hotels
•
Candlewood Suites
8.2 (278 reviews)
4 Military Heights Drive , Roswell , us

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Cleanliness
Good amenities
Great location
Cons:
Firm beds
High price
Room layout issues
Maintenance needed

Categories

Cleanliness
7.76
Generally clean, but noted issues with specific areas like the restroom.
Service
9.23
Staff were friendly and helpful throughout the stay.
Location
9.27
Great location, convenient for travelers.
Room Quality
7.22
Rooms varied in quality, with some reported issues with arrangement and furniture.
Amenities
8.75
Provided good amenities, albeit with some maintenance needed.
Value for Money
6.71
Perceived as overpriced compared to similar hotels.
Food and Beverage
8.26
No specific comments, standard offerings expected.
Overall Experience
8.43
Overall, a satisfactory experience despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:25

Property Description

Fully Equipped Kitchen and Free Wi-Fi
Experience convenience and comfort at Candlewood Suites Roswell with our rooms featuring fully equipped kitchens and complimentary Wi-Fi.

Onsite Amenities for Your Enjoyment
Indulge in our seasonal outdoor pool, hot tub, fitness center, and barbecue facilities for ultimate relaxation during your stay.

Convenient Location and Nearby Attractions
Located just 2 miles from Downtown Roswell, our hotel is close to the UFO Museum, New Mexico Military Golf Course, and Bottomless Lakes State Park. Book now for a memorable stay!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROW

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 278 reviews
Cleanliness: 7.76
Service: 9.23
Location: 9.27
Room Quality: 7.22
Amenities: 8.75
Value for Money: 6.71
Food and Beverage: 8.26
Overall Experience: 8.43
M
Melissa • couple • us
7
Ok place
Pros:

Great location and parking

Cons:

When we arrive to the hotel, got our room and the room we got wasn’t even clean yet and it was already 6 PM and we had been in the car all day driving and exhausted so they gave us another room but with no two queen beds only one queen bed so my friend and I had to share bed

2026-06-29 • via Nuitee
R
Ruben • extended_group • us
10
Comfortable and convenient!
Pros:

Nice spacious and comfortable room.

Cons:

N/A

2026-06-24 • via Nuitee
V
Vinson • couple • us
7
2026-06-16 • via Nuitee
L
Linda • couple • us
8
Felt comfortable, felt safe, but probably won’t stay again unless breakfast comes back.
Pros:

There was no breakfast, so we cancelled another reservation a week later and stayed at the Holiday Inn Express next door instead.

Cons:

Wish there had been breakfast.

2026-06-11 • via Nuitee
P
Phaedra • couple • us
1
I did not get a room and was charged anyway. We were robbed.
Pros:

Nothing because even when we reserved a room, when we arrived at the property, the man at the desk said there were no rooms available and we had to cancel. Then we were charged for the room anyway.

Cons:

Actually not false advertising rooms were available when they were not. Staff instructing me to cancel even when they knew I would be charged anyway. I paid for a room that was not available.

2026-05-27 • via Nuitee
G
Gabriela • family_with_children • us
8
Pros:

Location and comfortable

Cons:

The beds were small, I mean a king would have been better.

2026-05-18 • via Nuitee
D
Djuan • solo_traveller • us
10
2026-05-14 • via Nuitee
F
Fluge • couple • no
7
2026-05-11 • via Nuitee
B
Brenda • family_with_children • us
9
The location was great and the rooms were clean
Pros:

The staff was nice and the room was clean

Cons:

The no breakfast option

2026-05-11 • via Nuitee
W
Whitley • extended_group • us
10
Very clean, roomy, and comfortable.
Pros:

Breakfast is not included, however, the kitchen is fully furnished with an electric stove top, cooking and eating utensils, coffee maker and coffee. If you came unprepared, there are vending machines that offer microwavable breakfast and other meals. Laundry service is also available at a cost.

2026-04-23 • via Nuitee
C
Chris • solo_traveller • us
8
2026-04-22 • via Nuitee
D
Dennis • solo_traveller • us
7
2026-04-20 • via Nuitee
S
Susan • couple • us
7
2026-04-10 • via Nuitee
R
Raquel • family_with_children • us
10
2026-04-05 • via Nuitee
S
Schade • family_with_children • us
10
Pleasent.
Pros:

The staff was exceptional. My son left something behind in the room, and the staff was incredibly friendly and thorough in mailing the item to us. The rooms were tidy and large, and the facility offers complimentary laundry, which was an added perk.

Cons:

The rooms, though tidy, were not exceptionally functional nor clean. There was significant debris buildup in the restroom corners and several handprint smears on the windows. There were hooks missing or near falling off from the walls, one with a decent hole in the wall. There is no counter for toiletries, just a narrow shelf. We stayed in a handicap room, and though no one in our group had an accessibility issue, I feel the room wasn't entirely functional for someone who would need it. The entry point between the kitchen and sleeping areas is very narrow, and there is a series of hooks that protrude from the wall, which, as a mother, made me very nervous in such a narrow space. This is a rather nitpicky evaluation, so take it for what it is, but I want to make sure and share it in case someone else needs this information. Overall, we were happy with our stay.

2026-03-25 • via Nuitee
M
Maria • couple • us
8
2026-03-22 • via Nuitee
S
Suzanne • couple • us
10
Pros:

Clean
Friendly staff

2026-03-02 • via Nuitee
P
Paul • couple • us
1
Never again
Pros:

Mattress was good.

Cons:

Bed cover had a stain, gross. Toilet was a constant problem. Staff not friendly. Parking lot has no lighting. Carpet needs to be replaced

2026-01-19 • via Nuitee
M
Mark • family_with_children • us
10
we would highly recomend to others and we would definitely stay there again
Pros:

staff, property and room was excellent. The pool was a plus.
hot tub needed to be cleaned and filled for the enjoyment and relaxation

Cons:

n/a

2026-01-19 • via Nuitee
L
Lindsey • couple • us
10
2026-01-08 • via Nuitee