Candlewood Suites Roswell by IHG

Hotels
•
Candlewood Suites
7.8 (173 reviews)
4 Military Heights Drive , Roswell , US
+1 575-623-4300

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Clean rooms
Comfortable/spacious rooms
Friendly staff
Great location
Early check-in available
Good parking
Cons:
No/limited breakfast
Pool and hot tub closed or poorly maintained
TV difficult to use
Small beds
Charged despite no room/booking issue
Exterior maintenance issues (parking lot lights, weeds)
Bathroom vanity light/vent fan not working in some rooms

Categories

Cleanliness
9.5
Multiple guests explicitly said rooms were clean and comfortable; some isolated issues at check-in and exterior maintenance were reported but in-room cleanliness was consistently praised.
Service
7
Staff were described as friendly and helpful (early check-in, welcoming), but serious service failures occurred for at least one guest who was charged despite no room being available, lowering the score.
Location
10
Several reviews highlighted an excellent location and good parking; location was repeatedly cited as a strong positive.
Room Quality
8.5
Rooms were described as spacious and comfortable with positives on cleanliness, but some guests reported small beds, a difficult-to-use TV, and non-working vanity lights/vent fans in a couple of rooms.
Amenities
5.5
Major amenity complaints: outdoor pool/hot tub unmaintained or closed (not posted), parking lot lighting and exterior weeds; these issues significantly hurt the amenities score.
Value for Money
6.9
Mixed: comfortable rooms and friendly staff offered value for some, but lack of advertised amenities (pool, breakfast) and at least one billing/availability incident reduced perceived value.
Food and Beverage
5
Multiple guests noted no breakfast or limited complimentary items; absence of expected breakfast service was a clear negative across reviews.
Overall Experience
10
Overall impressions are mixed but generally positive: comfortable, clean rooms and good location with friendly staff for many guests; significant isolated negatives (billing issue, closed amenities) remain, but the majority of stays described a satisfactory experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:23

Property Description

Fully Equipped Kitchen and Free Wi-Fi
Experience convenience and comfort at Candlewood Suites Roswell with our rooms featuring fully equipped kitchens and complimentary Wi-Fi.

Onsite Amenities for Your Enjoyment
Indulge in our seasonal outdoor pool, hot tub, fitness center, and barbecue facilities for ultimate relaxation during your stay.

Convenient Location and Nearby Attractions
Located just 2 miles from Downtown Roswell, our hotel is close to the UFO Museum, New Mexico Military Golf Course, and Bottomless Lakes State Park. Book now for a memorable stay!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROW

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.8
Based on 173 reviews
Cleanliness: 9.5
Service: 7
Location: 10
Room Quality: 8.5
Amenities: 5.5
Value for Money: 6.9
Food and Beverage: 5
Overall Experience: 10
C
Corren Mugica • solo_traveller • us
1
2026-10-12 • via Nuitee
M
Melissa • couple • us
10
2026-10-12 • via Nuitee
T
Tammy • couple • us
9
2026-10-07 • via Nuitee
E
Emily • family_with_children • us
10
2026-09-17 • via Nuitee
V
Valerie • solo_traveller • us
9
2026-09-12 • via Nuitee
C
Connell • solo_traveller • us
10
2026-09-09 • via Nuitee
H
Herrera • solo_traveller • us
9
2026-09-05 • via Nuitee
B
Beth • couple • us
8
It was clean and comfortable. Thank you!
Pros:

I wish the tv were easier to use.

We Did not eat breakfast. My husband got coffees and said that only specific items were free so we did not eat.

Cons:

Tv

2026-07-24 • via Nuitee
S
Sean • solo_traveller • us
10
Pros:

Eveything was welcoming and they even let us check in early, I will definitely be back for sure

Cons:

The pool wasn't maintained like i though it would be, me and daughter were out there cleaning it, with it being an outdoor pool i figured it would be better

2026-07-18 • via Nuitee
R
Richard • solo_traveller • us
6
Pros:

Nice big clean rooms & friendly staff

Cons:

Most of the parking lot lights did not work & was also over run with very big & tall weeds. Also, the pool & hot tub were closed & could not be used which should have been posted on the site. The outside pool & hot tub were a big part of why we chose the hotel. We had teo rooms & the vanity light over the mirror & the bathroom ventillation fan did not work in either of our rooms

2026-07-12 • via Nuitee
M
Melissa • couple • us
7
Ok place
Pros:

Great location and parking

Cons:

When we arrive to the hotel, got our room and the room we got wasn’t even clean yet and it was already 6 PM and we had been in the car all day driving and exhausted so they gave us another room but with no two queen beds only one queen bed so my friend and I had to share bed

2026-06-29 • via Nuitee
R
Ruben • extended_group • us
10
Comfortable and convenient!
Pros:

Nice spacious and comfortable room.

Cons:

N/A

2026-06-24 • via Nuitee
V
Vinson • couple • us
7
2026-06-16 • via Nuitee
L
Linda • couple • us
8
Felt comfortable, felt safe, but probably won’t stay again unless breakfast comes back.
Pros:

There was no breakfast, so we cancelled another reservation a week later and stayed at the Holiday Inn Express next door instead.

Cons:

Wish there had been breakfast.

2026-06-11 • via Nuitee
P
Phaedra • couple • us
1
I did not get a room and was charged anyway. We were robbed.
Pros:

Nothing because even when we reserved a room, when we arrived at the property, the man at the desk said there were no rooms available and we had to cancel. Then we were charged for the room anyway.

Cons:

Actually not false advertising rooms were available when they were not. Staff instructing me to cancel even when they knew I would be charged anyway. I paid for a room that was not available.

2026-05-27 • via Nuitee
G
Gabriela • family_with_children • us
8
Pros:

Location and comfortable

Cons:

The beds were small, I mean a king would have been better.

2026-05-18 • via Nuitee
D
Djuan • solo_traveller • us
10
2026-05-14 • via Nuitee
F
Fluge • couple • no
7
2026-05-11 • via Nuitee
B
Brenda • family_with_children • us
9
The location was great and the rooms were clean
Pros:

The staff was nice and the room was clean

Cons:

The no breakfast option

2026-05-11 • via Nuitee
W
Whitley • extended_group • us
10
Very clean, roomy, and comfortable.
Pros:

Breakfast is not included, however, the kitchen is fully furnished with an electric stove top, cooking and eating utensils, coffee maker and coffee. If you came unprepared, there are vending machines that offer microwavable breakfast and other meals. Laundry service is also available at a cost.

2026-04-23 • via Nuitee