Holiday Inn Express Baltimore-Downtown, an IHG Hotel

Hotels
•
Holiday Inn Express
7.5 (421 reviews)
221 North Gay Street , Baltimore , US

listing image 1
Show all photos
Paid
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Business center
Heating
See all facilities

Review Highlights

Cons:
Housekeeping invaded privacy
Will not return
Negative overall experience

Categories

Cleanliness
1
The mention of housekeeping entering rooms without permission has raised serious concerns regarding cleanliness and privacy.
Service
1
Service has received extremely negative feedback due to an intrusive housekeeping incident.
Location
1
While location was not explicitly mentioned, the overarching discontent with the hotel overshadows any potential benefits of the location.
Room Quality
1
Quality of the rooms remains unclear, though negative sentiment about the stay suggests dissatisfaction overall.
Amenities
1
No specific mention of amenities was made, but the negative experience implies a poor assessment.
Value for Money
1
Given the severity of the guest's complaint, it indicates that the value for money was perceived as extremely low.
Food and Beverage
1
There were no comments about the food and beverage offerings, but the overall sentiment is harshly negative.
Overall Experience
1
The guest had a very poor overall experience and expressed a strong desire not to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2024-10-30 19:05

Property Description

Spacious Guestrooms and Free Wi-Fi
Experience comfort in our spacious guestrooms equipped with flat-screen TVs and complimentary wireless internet access.

Convenient Amenities
Start your day with a complimentary hot breakfast buffet and enjoy in-room coffeemakers, microwaves, and mini-refrigerators for added convenience.

Fitness Center and Business Facilities
Stay active at our on-site fitness center or utilize our well-equipped business facilities for work needs.

Book your stay at Holiday Inn Express Baltimore-Downtown today to enjoy easy access to top attractions like Inner Harbor, John Hopkins Hospital, and Camden Yard Stadium.

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A damage deposit of USD 100 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Guests must be at least 18 years of age to check in.

A refundable deposit of USD 100.00 will be charged at check-in to cover incidental expenses. The remaining unused amount will be released at time of check-out using the same method of payment.

Please note, parking availability is limited and cannot be guaranteed.

Check-in and check-out hours:
Check-out: 11:00 AM
Minimum number of rooms required for group bookings: 6
Airport code: BWI

Property Policies

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 15 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location