Holiday Inn Express Hotel & Suites Newport South by IHG

Hotels
•
Holiday Inn Express
8.2 (274 reviews)
1022 Cosby Highway , Newport , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Heated pool
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good breakfast
Great location
Cons:
Cold pool
Noise from guests
Room wear and tear
Staff responsiveness issues

Categories

Cleanliness
8.13
Overall mentioned cleanliness was good but noted a few hairs in the bathroom.
Service
8.6
Mixed feedback; first staff member wasn't social, but some reviews praised responsive, friendly staff.
Location
8.64
Great location according to multiple reviews; convenient for trips.
Room Quality
7.59
Some rooms showed wear and had issues like leaking ceilings and torn furniture.
Amenities
8.12
The pool was cold and not fully functional as advertised; breakfast was praised.
Value for Money
8.08
Generally good value but issues with amenities might affect perception.
Food and Beverage
8.13
Breakfast received praise, but some complaints about specific food items.
Overall Experience
8.3
Overall pleasant stay despite some issues; most guests had a positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:21

Property Description

Scenic Location in the Smoky Mountains
Located in the foothills of the Smoky Mountains, Holiday Inn Express Hotel & Suites Newport South offers a picturesque setting for your stay. Just a short drive from Newport, this hotel provides a peaceful escape surrounded by nature.

Relaxing Amenities for a Comfortable Stay
Unwind in the indoor pool or enjoy the convenience of free Wi-Fi in every room, along with a microwave and refrigerator for added comfort. Watch your favorite shows on the flat-screen TV or catch up on work at the desk provided.

Deluxe Breakfast and Leisure Facilities
Start your day with a complimentary breakfast before hitting the gym or indulging in a soothing soak in the jacuzzi. With easy access to the Great Smoky Mountains National Park and Douglas Lake, there's no shortage of activities to enjoy during your stay at Holiday Inn Express Newport South.

Book your stay now at Holiday Inn Express Hotel & Suites Newport South for a relaxing getaway in the Smoky Mountains.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 274 reviews
Cleanliness: 8.13
Service: 8.6
Location: 8.64
Room Quality: 7.59
Amenities: 8.12
Value for Money: 8.08
Food and Beverage: 8.13
Overall Experience: 8.3
K
Kimberly • family_with_children • us
9
2026-02-15 • via Nuitee
J
Joseph • family_with_children • us
7
A pleasant stay but the hotel could use a little refreshing.
Pros:

The hot breakfast with cinnamon buns was exceptional and the beds were very comfortable. The hotel was easy to access from the freeway.

Cons:

The hotel was a little run down, for example there were broken windows in the utility rooms near the elevator, the bathroom in our room had chipped and stained tiles in the floor and the enamel in the tub was chipped in places.

2026-01-20 • via Nuitee
D
Deborah • family_with_children • us
10
Friendly staff, good breakfast, spacious room
Pros:

Location

Cons:

N/A

2026-01-19 • via Nuitee
S
steven • solo_traveller • us
10
A great place for comfort and a good night sleep
Pros:

The room was very clean. It was very quite and I felt safe there. I liked the 24 hour access to coffee in the lobby. Also breakfast was very good

Cons:

I have no complaints at all. Hope to stay there again soon.

2026-01-19 • via Nuitee
L
Lori • family_with_children • us
10
2026-01-03 • via Nuitee
E
Eric • extended_group • us
10
2025-12-04 • via Nuitee
T
Tracey • solo_traveller • us
5
Pros:

The room was clean for the most part, with the exception of a few hairs in the bathroom

Cons:

First staff member was ok, not very social, second staff had no control of guests who consistently played loud music and after 5 times of calling front desk, I was moved at 11pm to resolve it

2025-11-25 • via Nuitee
I
Isabel • family_with_children • us
8
Little vacation visit family
Pros:

Clean

Cons:

The pool was so cold the kids could not be in more than 15 mins . You all said it was heated it is not !!
When you walk in the pool area it is colder than the main lobby. The food was ok .

2025-11-16 • via Nuitee
L
LORI • couple • us
10
Pros:

Great location

Cons:

A little noisy

2025-11-09 • via Nuitee
D
Dixie • couple • us
10
Pros:

Bed comfortable
Clean bathroom… quiet
Breakfast was excelleny

Cons:

Can’t complain

2025-10-29 • via Nuitee
D
Decker • family_with_children • us
8
Pros:

Clean and quiet.

Cons:

Ceiling in 409 is showing signs of an active leak.

2025-10-26 • via Nuitee
R
Ramona • family_with_children • us
5
Pros:

It was quite.

Cons:

The hotel needs updated. The bathroom floors looked like they had dirty spots but it was the tile from being worn.
The beds didn't fit the frames and there was dust and dirt between the wall and the bed.

2025-10-22 • via Nuitee
D
Datecha • partner
10
Pros:

Room was very clean

2025-10-12 • via Nuitee
C
Carolyne • family_with_children
2
Pros:

The hotel didnt clean both my my rooms, and its over price for what they offer.

2025-10-12 • via Nuitee
R
Richards • couple • us
10
2025-10-07 • via Nuitee
S
Sunny
10
Pros:

Staff was nice and accommodating. Pool area was well kept. Room was clean and comfortable. Enjoyed our breakfast. Overall would absolutely recommend and stay again.

2025-10-03 • via Nuitee
B
Betty
10
Highly recommend this location.
Pros:

We loved this location; everything was sparkling clean, the beds were comfortable, and breakfast was just enough. We had two toddlers with us, and the indoor pool was much appreciated in helping them unwind after a day of travel. Friendly staff as well.

2025-10-02 • via Nuitee
D
Donna
8
Pros:

Dated decor and the window curtains were in poor condition.
Breakfast was great.
Check-in was easy . Check-in staff were charming and warm.

2025-09-29 • via Nuitee
L
Lindsey
10
Pros:

Clean!

2025-09-15 • via Nuitee
A
Angus
10
Pros:

Very nice hotel with friendly and efficient staff.

2025-08-30 • via Nuitee