Holiday Inn Express Hotel & Suites Texarkana East by IHG

Hotels
•
Holiday Inn Express
6.8 (431 reviews)
5210 Crossroads Parkway , Texarkana , US
+1 870-216-0083

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Good/convenient location
Friendly, excellent and accommodating staff
Generally good breakfast and fresh ground coffee noted
Some rooms described as very clean and updated
Comfortable and family friendly for several guests
Cons:
Uncomfortable, hard or mis-sized beds
Stained/torn carpets, bad smells, hair and even a reported spider (cleanliness issues)
Dated rooms needing updates
Rude/unprofessional check-in experience and billing issues reported
Breakfast sometimes basic/dried out; no in-room coffee and limited outdoor/social spaces

Categories

Cleanliness
4
Multiple guests reported stained or torn carpets, visible hair, a spider in the bathtub and persistent bad smells — cleanliness was frequently criticized.
Service
9.5
Most reviews describe staff as friendly, excellent and accommodating; one notable negative check-in experience was reported but overall service sentiment is strongly positive.
Location
9
Several guests praised the convenient location (close to church/attractions) and found it ideal for their stays.
Room Quality
4.5
Multiple reports of hard/uncomfortable beds, dated rooms, small 'continental' king beds and torn carpet — room quality is below expectations.
Amenities
7
Breakfast and basic amenities are present (some positive notes on breakfast staff and fresh ground coffee) but there is no in-room coffee and no pleasant outdoor/social smoking area; some renovation activity noted.
Value for Money
5.5
Mixed value: complaints about small/misrepresented beds, a billing dispute/extra charge, and standards not meeting expectations offset by convenient location.
Food and Beverage
6.9
Breakfast staff and some items (fresh ground coffee) were praised, but other breakfast items were described as basic and dried out and eggs unappealing.
Overall Experience
8
Overall mixed: many guests had comfortable stays and praised staff and location, but recurring issues with beds, cleanliness and dated rooms produced notable dissatisfaction for others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:23

Property Description

Convenient Location
Situated just 6 miles from the Texas/Arkansas border, Holiday Inn Express Hotel & Suites Texarkana East offers easy access to local attractions like Texarkana College and the Tex-Ark Antique Auto Museum.

Modern Amenities
Guests can enjoy a comfortable stay in rooms featuring elegant gold-painted walls, hardwood furniture, and 32-inch flat-screen TVs with cable channels. The hotel also boasts an indoor pool, free Wi-Fi, a well-equipped gym, and a business center.

Deluxe Breakfast and Nearby Attractions
Start your day with a delicious continental breakfast including eggs, bacon, and fresh fruit. Visit the nearby Texarkana Fun Park or take a short drive to the Children’s Discovery Place for some family fun.

Book now for an unforgettable stay at Holiday Inn Express Texarkana East!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TXK

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.8
Based on 431 reviews
Cleanliness: 4
Service: 9.5
Location: 9
Room Quality: 4.5
Amenities: 7
Value for Money: 5.5
Food and Beverage: 6.9
Overall Experience: 8
C
Cody • family_with_children • us
8
Good
Pros:

The location and where we were going each night was close. Made it a perfect place to stay for the few days

Cons:

Just needs upgrades and looks like that’s happening outside of the hotel

2026-10-29 • via Nuitee
E
Elton • solo_traveller • us
8
2026-10-28 • via Nuitee
G
Gene • couple • us
10
Overall good
Pros:

The location was excellent for us. We were very close to the church that we were attending over the weekend. The breakfast was good and the staff at breakfast was excellent

Cons:

The hotel was in the process of being renovated.

2026-10-27 • via Nuitee
B
Bryza • couple • us
10
Pros:

friendly staff and great breakfast

2026-10-26 • via Nuitee
C
Callaway • family_with_children • us
7
2026-10-17 • via Nuitee
P
Patrick • couple • us
1
Cons:

BED

2026-10-08 • via Nuitee
K
Kevin -Tower • solo_traveller • us
9
Pros:

Everything but the bed.

Cons:

The bed was hard...sonhard that I tossed and turned all night trying to stay comfortable.

2026-09-15 • via Nuitee
B
Bonni • solo_traveller • us
6
Disappointed
Pros:

Location was ok

Cons:

Carpets were very stained. King rooms say king bed but the beds are "continental" kings so they are pretty small. You are better off renting a queen bed for cheaper. Breakfast was just ok.

2026-09-07 • via Nuitee
L
Lanisha • couple • us
10
2026-08-31 • via Nuitee
M
Margaret • solo_traveller • us
10
Pros:

The staff was EXCELLENT!!! So friendly and accommodating!!

2026-08-31 • via Nuitee
C
Cesar • solo_traveller • us
10
2026-08-31 • via Nuitee
B
Bonny • couple • us
10
2026-08-28 • via Nuitee
E
Ellsworth • couple • us
9
Pros:

Very nice staffing and very clean!

Cons:

Nothing at all! Everything was amazing

2026-08-04 • via Nuitee
S
Suzzette46 • family_with_children • us
4
DONT DO IT GO SOMEWHERE ELSE
Pros:

At check in the rep had locks covering up his eyes and face very unprofessional and had no smile and negative attitude he didn't greet me when I walked in. I had to wait 10 minutes while he complained he was tired on the phone acting like my reservation i showed him hadn't come thru then he put me in a single bed instead of double the room smelt of old water had brown hair in the bathroom corner and something sticky on the floor. When I came down to get my room corrected he told me I should not have went thru booking because I was in a overflow room. I asked what the price for straight booking thru them he said 158 Ihe said booking gets cheap room your a,ig member you should have just came thru us I said i paid 172. Then it took a week for the extra charge to come off

Cons:

Everything

2026-07-24 • via Nuitee
C
Charles • couple • us
10
Pros:

Comfortable, clean, family friendly

Cons:

N/A

2026-07-16 • via Nuitee
K
Kanisha • couple • us
4
2026-07-13 • via Nuitee
M
McGee • family_with_children • us
1
Cons:

The rooms were dated and needed updating. The beds were terribly uncomfortable. The water in the tub dripped continuously. The breakfast was basic and dried out. This location did not meet the usual Holiday Inn Express standards that we expected.

2026-07-11 • via Nuitee
L
Lenequa • couple • us
10
2026-07-06 • via Nuitee
M
Mary J • solo_traveller • us
1
Very dissatisfying, not what I had experienced before at Holiday in Express
Cons:

Torn carpet, HORRIBLE smell, spider in bathtub.

2026-06-24 • via Nuitee
D
david • solo_traveller • us
8
2026-06-17 • via Nuitee