Holiday Inn Express Hotel & Suites Pauls Valley by IHG

All of the staff was great except the front desk clerk who must have been having a bad day and decided to pass it on to us. Wony hold it afainst all yhe other staff who were helpful and friendly

Everything was as expected. No surprises. Good breakfast.

They tried to say I smoke in the room . That’s a lie. I’m allergic to smoke

Nice place to stay

My less than perfect rating comes for two (2) main reasons. The first, my room smelled strong of marijuana from someone nearby consuming the drug late into the night and in the early morning. Second, one of the toiletry items I needed in the restroom was completely empty. And as a final note, the shower drain was about half plugged up.

If yout property doesn't have a pool or hot tub please take it off your website. So rude. My original room smelled like mildew so bad I immediately went to ask for a new one. Switched with no problem. After those two issues it was a pleasant stay. Breakfast is great, beds are comfy and good sized rooms

I was very disappointed with my recent stay at this hotel. The main reason I booked here was for the indoor pool to help with my osteoarthritis after a long trip. When we arrived, we found out the pool was closed until further notice. That alone was frustrating since the pool was a deciding factor in choosing this property.

We had even called the day before check-in to ask if we could arrive a day early. We were told it would not be a problem, but when we got there, staff had no record of it and no clue we were coming. The one positive was that the front desk lady made up for it by giving us our room at no extra charge for that night — the only good part of our stay.

On top of that, the TV setup was unnecessarily complicated, requiring two remotes, and it constantly froze, making it impossible to even view the guide. The housekeeper disrupted our rest several times by loudly laughing and screaming in the hallway during the day. At one point, I was so alarmed by the noise that I thought someone might be hurt and felt the need to get up and check. This was extremely inconsiderate, especially since we were trying to nap due to pain and exhaustion from traveling.

The breakfast buffet, which supposedly starts at 6am, was nearly picked over by 7am. What little was left was stale and of poor quality, so we ended up eating elsewhere.

The a/c died in my 1st room, i had to be transferred to a different room.

This Hotel has over reached my expectations!

Ease of check in; clean and well appointed rooms; comfortable beds; well maintained breakfast area with appetizing offerings.

Very clean! Great breakfast. Highly recommended.

Thank you for your service.

Convenience

Good place to stay

Would like to see a better breakfast food. The cinnamon rolls didn’t taste like cinnamon rolls. They were blah. The the eggs look like rubber, and there was no biscuits for the gravy and their muffins wasn’t good at all so I would like to see a better menu other than that the place was awesome

friendly and efficient staff

The pool was kind of small and it was cold cold. It wasn't heated but that would be my only critique. Everything else was amazing.

You could not see out the window and the floor flelt nasty

Pool closed. Sink coming off the wall. Breakfast doesn’t start until 6:30. I left at 6:30 none of the breakfast was out yet.

Room was nice and comfortable. enjoyed our stay. will be using the hotel again!