Candlewood Suites Watertown-Fort Drum, NY

Hotels
•
Candlewood Suites
7.8 (116 reviews)
26513 Herrick Drive , Evans Mills , US
+1 315-629-6990

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Well-stocked kitchenette
Helpful and friendly staff
Comfortable beds and pillows
Convenient location near Fort Drum
Pet-friendly policy
Cons:
Poor cleanliness (dirty carpet, dust, odors)
Closet and stairwell had bad smells
Strong cigarette smoke odor in hallway/rooms
Price perceived as too high for condition
Noisy rooms / poor sound insulation
Incorrect room assignment and uncomfortable roll-away bed

Categories

Cleanliness
4.5
Multiple guests reported poor cleanliness: dirty carpeting, bad odors in the closet and stairway, and a strong smell of cigarette smoke in halls and rooms.
Service
9.4
Staff repeatedly described as helpful and friendly in several reviews; interactions with personnel were a clear positive for guests.
Location
9.6
Convenient location for visiting Fort Drum and generally praised by guests for its accessibility.
Room Quality
7.2
Mixed signals: comfortable beds and well-stocked kitchenettes were praised, but issues included unpleasant closet odor, outdated furnishings, noisy upstairs rooms, incorrect room types, and an uncomfortable roll-away bed.
Amenities
9
Amenities such as a well-stocked kitchenette and pet-friendly policy were appreciated, though one guest noted an unrefundable pet deposit as a downside.
Value for Money
5.5
Several guests felt the price was too high given the poor cleanliness and overall condition, indicating weak perceived value.
Food and Beverage
7.8
Standard quality for this hotel tier
Overall Experience
9.4
Overall guests enjoyed many aspects (comfortable beds, helpful staff, convenient location) and would choose the property again despite notable cleanliness and value concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Modern Amenities and Convenient Location
The Candlewood Suites Fort Drum offers a newly renovated all-suite hotel experience, complete with a modern fitness center and free Wi-Fi. Situated just off Fort Drum Base and close to Watertown, NY, our location is perfect for both business and leisure travelers.

Fully Equipped Suites and Dining Options
Each suite at Candlewood Suites features a 32-inch flat-screen TV and a well-equipped kitchenette with a dishwasher. Enjoy the convenience of our on-site Candlewood Cupboard offering snacks and meals, as well as BBQ facilities and vending machines.

24-Hour Service and Nearby Attractions
With a 24-hour front desk, smoke-free environment, business center, and laundry facilities, we ensure a comfortable stay. Explore nearby attractions like Sackets Harbor Battlefield, Fort Drum, and Thousand Islands Park during your visit.

Book your stay at Candlewood Suites Fort Drum now for a memorable and relaxing experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 116 reviews
Cleanliness: 4.5
Service: 9.4
Location: 9.6
Room Quality: 7.2
Amenities: 9
Value for Money: 5.5
Food and Beverage: 7.8
Overall Experience: 9.4
L
Lindsay • family_with_children • ca
8
I would definitely choose Candlewood Suites again!
Pros:

The amenities offered at the hotel were great! We truly loved having the well stocked kitchenette in our room! All of the staff that we interacted with were very helpful. The beds and pillows were incredibly comfortable! We really enjoyed our stay!

Cons:

The closet in our room didn’t smell good at all and we weren’t able to store any of belongings in there. We would’ve liked to have a small table for two people to sit and eat at instead of one, old, dirty, lazy boy chair. We prefer to take the stairs rather than the elevator, and the stairway smelled awful as well.

2026-10-15 • via Nuitee
R
Restodzsadff CC 1cccccg • solo_traveller • pr
10
2026-09-03 • via Nuitee
N
Nelly • family_with_children • co
6
Pros:

The location and staff

Cons:

The price is too much for the level of cleanliness.

2026-08-19 • via Nuitee
M
MOO HYUN • extended_group • us
1
Convenient location near Fort Drum, but the price is too high for the poor cleanliness and noisy rooms — I would not sta
Pros:

The location is very convenient for visiting Fort Drum.

Cons:

The carpet was dirty and dusty, with a bad odor. There was also a strong smell of cigarette smoke, and the hallway had a noticeable odor as well. Overall cleanliness was very poor, especially considering the price compared to on-post lodging options.

2026-08-18 • via Nuitee
F
francesco • solo_traveller • br
6
Pros:

Só da cama.

Cons:

Barulho excessivo, no andar de cima. O hotel não tem uma boa estrutura de um andar para outro. A limpeza dos quartos deixa a desejar e instalação extremamente antiga.

2026-08-17 • via Nuitee
S
Summer • family_with_children • us
8
2026-08-12 • via Nuitee
J
James • family_with_children • us
6
Good, but not good enough, better opinions?
Pros:

Pets are allowed. Clean enough

Cons:

Didn't have the room I originally booked (double queen), had single with roll-away (very uncomfortable). Only Candlewood I've been to with a unrefundable pet deposit ($50), kind of the only reason I choose Candlewood, is for the dog. Bathroom tub, elderly father, very slippery - put a towel down so no slipping.

2026-06-29 • via Nuitee
N
Nathan • solo_traveller • us
8
2026-05-27 • via Nuitee
G
Georgi Hogue • couple • us
8
Pleasant stay
Pros:

This is our fourth stay at this location. The facility is always clean and the staff is very pleasant. This is our go to when visiting in the area.

Cons:

Nothing

2026-04-28 • via Nuitee
P
Pama • solo_traveller • us
6
Pros:

Kitchen area and fridge are decent

Cons:

Initial room smelled like cat pee

2026-04-13 • via Nuitee
J
Juanita • solo_traveller • us
7
Cons:

Room smelled a little like fried food but otherwise just fine.

2026-04-11 • via Nuitee
M
Mary • couple • us
10
The people were wonderful. From the front desk to the technician that directed me to my room and the person that gave u
Pros:

Quiet. Close to the interstate.

2026-03-26 • via Nuitee
G
Goodman • couple • us
7
I would stay again
Pros:

The location is prefect to those visiting family stationed at Fort Drum. Comfortable and functional if staying for a few days

Cons:

The only thing I had an issue with was the door making a terrible noise when opening

2026-03-14 • via Nuitee
E
Edwin • solo_traveller • us
9
Will come back!
Pros:

Very nice and comfortable

Cons:

A lot of snow around the property

2026-02-09 • via Nuitee
S
SAMANTHA • solo_traveller • us
9
2026-01-20 • via Nuitee
C
Charlene • solo_traveller • us
9
Enjoyable
Pros:

I have stayed in that same place twice now. The room was perfect. I like being able to cook for myself if I want to. I also appreciate the laundry room. I can find no fault

Cons:

Everything was great

2026-01-19 • via Nuitee
R
Richard • couple • us
3
It sucked!
Pros:

My husband and I went to visit my son who is stationed at Ft. Drum. The location relative to the Army base is good.

Cons:

I typically don't write reviews unless my experience was exceptional - either positive or negative. In this case, my experience was beyond negative, unfortunately. I've stayed here before while visiting my son, who is stationed at Ft. Drum. While I've had negative experiences before, I got over it...things happen. BUT, this time.... I can't stay silent. We arrived at 4:10 on Friday, 8/8/25. Check-in is 3:00. Upon attempting to check in, we were told our room wasn't ready and we had dinner reservations for 5:00! I get it. Things happen sometimes, but the staff was SO RUDE and dismissive. They did NOTHING to help us, but rather COMPLAIN and make excuses for why they didn't have our room ready. It's not my job to make sure you have enough staff available to clean rooms - it's yours! THEN, they put us in a downgraded room (one small double bed) when we had pre-paid for 2 double beds/King bed. When we went back to the desk to tell them this was unacceptable, they made more excuses and blamed Booking.com for the error - (it wasn't). After standing our ground and now with only 15 minutes left to clean up and get ready to leave for our dinner reservation (after a 6 hour drive), the 'manager', Sandra McDougall finally gave us the room we pre-booked and paid for. Upon handing us our keys, she said "Here you go... Room 318." My husband and I made it to the 3rd floor to realize there is NO ROOM 318 (see picture attached). The 'so-called MANAGER,' Sandra McDougall played a game to make us scramble because she was irritated that we stood up for our rights...UNACCEPTABLE! There were tons of other issues with the room being dirty (flies and mold), but we didn't care anymore at this point. We just needed to move on with our night/weekend. Bottom line...hotel is barely ok (I guess) but the 'management' needs to be FIRED. ***See pic attached showing NO ROOM 318 where the MANAGER sent us....

2026-01-19 • via Nuitee
S
SAMANTHA • solo_traveller • us
8
2026-01-10 • via Nuitee
G
Georgi Hogue • family_with_children • us
9
Pros:

We've stayed there before which is why we stayed there again. Clean, convient and courteous

Cons:

There was nothing not to like.

2025-12-30 • via Nuitee
K
K.eisenhauer • family_with_children • us
10
2025-12-23 • via Nuitee