Candlewood Suites Watertown Fort Drum by IHG

Hotels
•
Candlewood Suites
8.5 (218 reviews)
26513 Herrick Drive , Evans Mills , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean
Convenient
Friendly Staff
Reasonable Cost
Spacious Rooms
Cons:
Unpleasant odors
Inconsistent room cleanliness

Categories

Cleanliness
6.75
One review noted a strong scent from previous guests and poor room cleanliness.
Service
9.75
Guests repeatedly praised the friendly and helpful staff.
Location
9.25
The hotel is conveniently located near attractions and a military post.
Room Quality
7.75
Mixed sentiments on room comfort and cleanliness, but generally spacious.
Amenities
8.75
Available amenities like the laundry room and grill area were appreciated.
Value for Money
8.25
Overall pricing seen as reasonable, but room quality could be improved.
Food and Beverage
8.75
No specific mentions, hence standard quality for this hotel tier.
Overall Experience
8.75
General satisfaction among guests despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:31

Property Description

Modern Amenities and Convenient Location
The Candlewood Suites Fort Drum offers a newly renovated all-suite hotel experience, complete with a modern fitness center and free Wi-Fi. Situated just off Fort Drum Base and close to Watertown, NY, our location is perfect for both business and leisure travelers.

Fully Equipped Suites and Dining Options
Each suite at Candlewood Suites features a 32-inch flat-screen TV and a well-equipped kitchenette with a dishwasher. Enjoy the convenience of our on-site Candlewood Cupboard offering snacks and meals, as well as BBQ facilities and vending machines.

24-Hour Service and Nearby Attractions
With a 24-hour front desk, smoke-free environment, business center, and laundry facilities, we ensure a comfortable stay. Explore nearby attractions like Sackets Harbor Battlefield, Fort Drum, and Thousand Islands Park during your visit.

Book your stay at Candlewood Suites Fort Drum now for a memorable and relaxing experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 218 reviews
Cleanliness: 6.75
Service: 9.75
Location: 9.25
Room Quality: 7.75
Amenities: 8.75
Value for Money: 8.25
Food and Beverage: 8.75
Overall Experience: 8.75
P
Pama • solo_traveller • us
6
Pros:

Kitchen area and fridge are decent

Cons:

Initial room smelled like cat pee

2026-04-13 • via Nuitee
J
Juanita • solo_traveller • us
7
Cons:

Room smelled a little like fried food but otherwise just fine.

2026-04-11 • via Nuitee
M
Mary • couple • us
10
The people were wonderful. From the front desk to the technician that directed me to my room and the person that gave u
Pros:

Quiet. Close to the interstate.

2026-03-26 • via Nuitee
G
Goodman • couple • us
7
I would stay again
Pros:

The location is prefect to those visiting family stationed at Fort Drum. Comfortable and functional if staying for a few days

Cons:

The only thing I had an issue with was the door making a terrible noise when opening

2026-03-14 • via Nuitee
E
Edwin • solo_traveller • us
9
Will come back!
Pros:

Very nice and comfortable

Cons:

A lot of snow around the property

2026-02-09 • via Nuitee
S
SAMANTHA • solo_traveller • us
9
2026-01-20 • via Nuitee
C
Charlene • solo_traveller • us
9
Enjoyable
Pros:

I have stayed in that same place twice now. The room was perfect. I like being able to cook for myself if I want to. I also appreciate the laundry room. I can find no fault

Cons:

Everything was great

2026-01-19 • via Nuitee
R
Richard • couple • us
3
It sucked!
Pros:

My husband and I went to visit my son who is stationed at Ft. Drum. The location relative to the Army base is good.

Cons:

I typically don't write reviews unless my experience was exceptional - either positive or negative. In this case, my experience was beyond negative, unfortunately. I've stayed here before while visiting my son, who is stationed at Ft. Drum. While I've had negative experiences before, I got over it...things happen. BUT, this time.... I can't stay silent. We arrived at 4:10 on Friday, 8/8/25. Check-in is 3:00. Upon attempting to check in, we were told our room wasn't ready and we had dinner reservations for 5:00! I get it. Things happen sometimes, but the staff was SO RUDE and dismissive. They did NOTHING to help us, but rather COMPLAIN and make excuses for why they didn't have our room ready. It's not my job to make sure you have enough staff available to clean rooms - it's yours! THEN, they put us in a downgraded room (one small double bed) when we had pre-paid for 2 double beds/King bed. When we went back to the desk to tell them this was unacceptable, they made more excuses and blamed Booking.com for the error - (it wasn't). After standing our ground and now with only 15 minutes left to clean up and get ready to leave for our dinner reservation (after a 6 hour drive), the 'manager', Sandra McDougall finally gave us the room we pre-booked and paid for. Upon handing us our keys, she said "Here you go... Room 318." My husband and I made it to the 3rd floor to realize there is NO ROOM 318 (see picture attached). The 'so-called MANAGER,' Sandra McDougall played a game to make us scramble because she was irritated that we stood up for our rights...UNACCEPTABLE! There were tons of other issues with the room being dirty (flies and mold), but we didn't care anymore at this point. We just needed to move on with our night/weekend. Bottom line...hotel is barely ok (I guess) but the 'management' needs to be FIRED. ***See pic attached showing NO ROOM 318 where the MANAGER sent us....

2026-01-19 • via Nuitee
S
SAMANTHA • solo_traveller • us
8
2026-01-10 • via Nuitee
G
Georgi Hogue • family_with_children • us
9
Pros:

We've stayed there before which is why we stayed there again. Clean, convient and courteous

Cons:

There was nothing not to like.

2025-12-30 • via Nuitee
K
K.eisenhauer • family_with_children • us
10
2025-12-23 • via Nuitee
E
eileen • couple • us
9
2025-11-12 • via Nuitee
C
christine • couple • us
10
2025-10-20 • via Nuitee
G
Gabrielle
6
Pros:

I get that the hotel was pet friendly, but there was dog food on the floor of our room. It also smelled like a wet dog when the air wasn’t on.
Also there was construction going on and we didn’t know until we arrived. It was pretty loud in the AM a couple of days. The staff was friendly and the suite was spacious.

2025-10-10 • via Nuitee
K
KennetH • partner
10
Pros:

Everything was great and wonderful

2025-09-29 • via Nuitee
L
Linda
10
Pros:

All the comforts of home.

2025-09-27 • via Nuitee
R
Robert • partner
10
Pros:

easy traveling to are destination

2025-09-24 • via Nuitee
E
Emily
6
Just “okay”
Pros:

It was an okay place to stay for 2 nights. The bed wasn’t super comfortable which made for lack of sleep. The room itself had just been “cleaned” upon our arrival. As soon as we walked into our room it reeked of ramen noodles, assuming it was from the last guest. They could have at least sprayed something to make it smell better. That smell lasted the entire time we were there and was nauseating. For the price we paid per night just would’ve thought the room would be a bit better.

2025-09-21 • via Nuitee
M
Mirza • couple • us
8
2025-09-11 • via Nuitee
R
Robbie • family_with_children • us
10
2025-09-08 • via Nuitee