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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Business center
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Heating
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Family rooms
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Pets allowed
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BBQ facilities
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Lift / Elevator
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Laundry
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Dry cleaning
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Non-smoking throughout
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Private check-in/check-out
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Accessible parking
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Board games/puzzles
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Minimarket on site
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Snack bar
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV in common areas
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Process in place to check health of guests
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Face masks for guests available
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Security alarm
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Key card access
Review Highlights
Categories
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Property Description
Modern Amenities and Convenient Location
The Candlewood Suites Fort Drum offers a newly renovated all-suite hotel experience, complete with a modern fitness center and free Wi-Fi. Situated just off Fort Drum Base and close to Watertown, NY, our location is perfect for both business and leisure travelers.
Fully Equipped Suites and Dining Options
Each suite at Candlewood Suites features a 32-inch flat-screen TV and a well-equipped kitchenette with a dishwasher. Enjoy the convenience of our on-site Candlewood Cupboard offering snacks and meals, as well as BBQ facilities and vending machines.
24-Hour Service and Nearby Attractions
With a 24-hour front desk, smoke-free environment, business center, and laundry facilities, we ensure a comfortable stay. Explore nearby attractions like Sackets Harbor Battlefield, Fort Drum, and Thousand Islands Park during your visit.
Book your stay at Candlewood Suites Fort Drum now for a memorable and relaxing experience.
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Property Accessibility
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
- Toilet Grabbing Handles: No
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: No
- Cabin Under Sink: No
- Shower Level Floor: No
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: No
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: No
- Manual Wheelchair: Yes
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 50
- Elderly Impaired Score: 50
- Electric Wheelchair Score: 50
- Hearing Impaired Score: 0
- Manual Wheelchair Score: 50
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
The location and staff
The price is too much for the level of cleanliness.
The location is very convenient for visiting Fort Drum.
The carpet was dirty and dusty, with a bad odor. There was also a strong smell of cigarette smoke, and the hallway had a noticeable odor as well. Overall cleanliness was very poor, especially considering the price compared to on-post lodging options.
Só da cama.
Barulho excessivo, no andar de cima. O hotel não tem uma boa estrutura de um andar para outro. A limpeza dos quartos deixa a desejar e instalação extremamente antiga.
Pets are allowed. Clean enough
Didn't have the room I originally booked (double queen), had single with roll-away (very uncomfortable). Only Candlewood I've been to with a unrefundable pet deposit ($50), kind of the only reason I choose Candlewood, is for the dog. Bathroom tub, elderly father, very slippery - put a towel down so no slipping.
This is our fourth stay at this location. The facility is always clean and the staff is very pleasant. This is our go to when visiting in the area.
Nothing
Kitchen area and fridge are decent
Initial room smelled like cat pee
Room smelled a little like fried food but otherwise just fine.
Quiet. Close to the interstate.
The location is prefect to those visiting family stationed at Fort Drum. Comfortable and functional if staying for a few days
The only thing I had an issue with was the door making a terrible noise when opening
Very nice and comfortable
A lot of snow around the property
I have stayed in that same place twice now. The room was perfect. I like being able to cook for myself if I want to. I also appreciate the laundry room. I can find no fault
Everything was great
My husband and I went to visit my son who is stationed at Ft. Drum. The location relative to the Army base is good.
I typically don't write reviews unless my experience was exceptional - either positive or negative. In this case, my experience was beyond negative, unfortunately. I've stayed here before while visiting my son, who is stationed at Ft. Drum. While I've had negative experiences before, I got over it...things happen. BUT, this time.... I can't stay silent. We arrived at 4:10 on Friday, 8/8/25. Check-in is 3:00. Upon attempting to check in, we were told our room wasn't ready and we had dinner reservations for 5:00! I get it. Things happen sometimes, but the staff was SO RUDE and dismissive. They did NOTHING to help us, but rather COMPLAIN and make excuses for why they didn't have our room ready. It's not my job to make sure you have enough staff available to clean rooms - it's yours! THEN, they put us in a downgraded room (one small double bed) when we had pre-paid for 2 double beds/King bed. When we went back to the desk to tell them this was unacceptable, they made more excuses and blamed Booking.com for the error - (it wasn't). After standing our ground and now with only 15 minutes left to clean up and get ready to leave for our dinner reservation (after a 6 hour drive), the 'manager', Sandra McDougall finally gave us the room we pre-booked and paid for. Upon handing us our keys, she said "Here you go... Room 318." My husband and I made it to the 3rd floor to realize there is NO ROOM 318 (see picture attached). The 'so-called MANAGER,' Sandra McDougall played a game to make us scramble because she was irritated that we stood up for our rights...UNACCEPTABLE! There were tons of other issues with the room being dirty (flies and mold), but we didn't care anymore at this point. We just needed to move on with our night/weekend. Bottom line...hotel is barely ok (I guess) but the 'management' needs to be FIRED. ***See pic attached showing NO ROOM 318 where the MANAGER sent us....
We've stayed there before which is why we stayed there again. Clean, convient and courteous
There was nothing not to like.
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