Holiday Inn Express & Suites El Paso West by IHG

Hotels
•
IHG
8.5 (131 reviews)
7935 Artcraft Road, El Paso, Texas, 79932 , El Paso , US
+1 915-587-5885

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Facilities

Elevator
Fitness facilities
Free breakfast
Safe-deposit box at front desk
Multilingual staff
Smoke-free property
Grocery/convenience store
Assistive listening devices available
Braille or raised signage
Free self parking
See all facilities

Review Highlights

Pros:
Very clean / Super clean
Great location near dining/shopping and highway
Friendly and attentive breakfast and cleaning staff
Heated pool / jacuzzi
Spacious rooms and good parking
Newly refurbished, comfortable beds (often)
Cons:
Promised hot tub not working for at least one guest
Front desk described as abrasive / unhelpful in one report
Occasional housekeeping lapses (stained sheet, no room change)
Breakfast issue: no hot water reported by one guest
At least one report of guests getting sick (staff appeared ill)
Some complaints of noise / room overcrowding

Categories

Cleanliness
9
Generally praised as very clean and 'super clean' across multiple reviews; occasional issues noted (stained sheet, missed room change, lobby smell).
Service
7.8
Mixed: several mentions of friendly, attentive breakfast and cleaning staff, but front desk described as abrasive and one guest reported being ignored about a discount.
Location
9.3
Consistently praised for convenient location off I-10, close to dining/shopping, near hospital and border — repeatedly called 'great location'.
Room Quality
8.5
Many guests liked roomy layouts and comfortable beds; a few mentions of rooms feeling crowded and one comment about the bed being too soft.
Amenities
8.2
Positive notes on heated pool/jacuzzi and parking; notable complaint that a promised hot tub was not working and cookie availability was inconsistent.
Value for Money
8.3
Generally seen as good value (VIP upgrades noted), but one guest expected a discount due to a missing amenity and was dissatisfied.
Food and Beverage
8.4
Breakfast frequently described as delicious and the attendant attentive; isolated complaint about lack of hot water for tea/oatmeal.
Overall Experience
8.5
Overall positive sentiment with many recommendations and repeat visits; a few service/housekeeping incidents tempered some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Recreational Amenities: Dive into relaxation at our indoor pool and stay active in our well-equipped fitness center.
Convenient Dining Options: Savor a delicious meal at our on-site grocery/convenience store, and wake up to a complimentary buffet breakfast.
Business and Comfort: Benefit from our business center, 24-hour front desk, and cozy rooms with modern amenities for a relaxing stay.
Experience the best of El Paso at Holiday Inn Express & Suites El Paso West. Book now for a centrally located stay near top attractions!

Important information:

  • Pool access available from 8:00 AM to 10:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ELP

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

8.5
Based on 131 reviews
Cleanliness: 9
Service: 7.8
Location: 9.3
Room Quality: 8.5
Amenities: 8.2
Value for Money: 8.3
Food and Beverage: 8.4
Overall Experience: 8.5
A
Aimee • family
10
Pros:

Good room

2025-10-11 • via Nuitee
S
shirley
6
Over promise-under deliver
Pros:

I booked this hotel because it said it had a hot tub, however, on check in I was told it was not workng but "there were cookies" I requested a discount because the only reason I booked there was because of the hot tub. She just smiled and ignored my request. I went to get dinner and when I returned asked if I could get my cookie and was told they were all gone.
Morning breakfast did not have hot water for tea or oatmeal. It was only warm. The bed was way to soft for my liking.

2025-09-27 • via Nuitee
M
Maribel
8
Pros:

The property is located conveniently off I-10 and in close proximity to several dining and shopping options.

2025-09-18 • via Nuitee
F
Flor • family_with_children
10
Pros:

It was quiet

2025-09-14 • via Nuitee
C
Carrie • partner
10
Pros:

Very clean

2025-08-04 • via Nuitee
M
Monica
10
Pros:

Clean

2025-08-03 • via Nuitee
H
Heather • partner
10
Pros:

Very new, clean, and quiet.

2025-06-15 • via Nuitee
O
OCTAVIANO • family
10
Pros:

Nice

2025-06-12 • via Nuitee
J
Joyce
8
Pros:

Room was kinda over crowed

2025-06-12 • via Nuitee
M
Maria • family_with_children
10
Pros:

Super clean, roomy and great staff. Also delicious breakfast!

2025-06-11 • via Nuitee
S
Sarah • family
10
Pros:

Loved the space in the room. The pool was a huge hit with our family. Parking was spacious and had many options. Hotel is in a really convenient spot, less then 5 minutes from many shopping and food options. Rudy’s is across the street if you want a fast and good option. Front desk staff was a little on the edgier or abrasive side. however the cleaning ladies and staff at the breakfast were so kind, helpful, attentive, and respectful!! Overall 9/10 would recommend!! We go to El Paso almost once a month and have tried so many different hotels. overall I think I have liked this one the most for our family.

2025-05-27 • via Nuitee
E
Edith • family_with_children
10
Pros:

Great Hotel and staff super clean.

2025-04-07 • via Nuitee
B
BRIS • family
6
Pros:

Too Noisy

2025-04-06 • via Nuitee
N
Niels
10
Location!
Pros:

Great location for access to West Side El Paso and Franklin Mountain State Park

2025-04-05 • via Nuitee
J
Jonathan • family
10
Pros:

Great

2025-03-30 • via Nuitee
N
Nadia • family
10
Pros:

As you walk in the facility is clean and smells clean. Friendly staff. Food in the morning was also good and the person in the dining area was very attentive to everyone.

2025-03-24 • via Nuitee
J
juan
4
Pros:

Sheet and cover they were stain and did change or clean room

2025-03-23 • via Nuitee
E
Erica • partner
10
Pros:

I loved the cleanliness, heated pool, jacuzzi, breakfast, friendly staff and thanks to my VIP Expedia status I got an upgrade on my room. I will definitely come back again.

2025-02-21 • via Nuitee
E
Edith
10
Pros:

Great location , Property super clean .

2025-02-11 • via Nuitee
R
Rosalinda • family
10
Pros:

Great

2025-01-12 • via Nuitee