Holiday Inn Express Hotel and Suites Statesville by IHG

Hotels
•
IHG
8.2 (158 reviews)
939 N Carolina Avenue, Statesville, North Carolina, 28677 , Statesville , US
+1 704-978-2800

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Facilities

Free breakfast
Multilingual staff
Free newspapers in lobby
Smoke-free property
Free wired internet
Wheelchair accessible parking
Assistive listening devices available
Braille or raised signage
Free self parking
24-hour fitness facilities
See all facilities

Review Highlights

Pros:
Clean rooms often mentioned
Friendly and helpful staff
Convenient location near highway/restaurants
Comfortable beds and good sleep quality
Good breakfast and coffee
Pool and gym available
Complimentary cookie and welcoming lobby scent
Quick, smooth check-in experiences
Cons:
Some reports of dirty bathroom tiles/cleanliness issues
At least one prolonged hot water outage for a group
Occasional noise from guests/rooms above
TV/language settings and lack of in-room phone reported
Cooling system inefficiency mentioned
Some guests find the immediate neighborhood noisy (sirens) or lobby impersonal

Categories

Cleanliness
7.6
Mixed signals: many guests praise clean rooms and fresh smells, but multiple reports of dirty bathroom tiles and at least one explicit 'bathroom was dirty' and water-spot/dirt incident lowered this score.
Service
8.6
Generally praised: numerous comments about friendly, helpful and professional staff and excellent customer service at check-in; one report of an unsatisfactory front desk response reduced the score slightly.
Location
8.4
Mostly positive: convenient to highways and nearby restaurants and good for travelers, though a few noted frequent sirens and an uneasy neighborhood impression.
Room Quality
8
Comfortable beds and roomy, clean rooms reported by many, but isolated issues (no phone, TV language/settings, inefficient cooling, noise from above, beds high for elderly) moderate the rating.
Amenities
8.6
Strong amenities: consistent praise for breakfast, pool, gym, complimentary cookie and helpful front-desk accommodations (step stool); Amenities are a clear positive overall.
Value for Money
7.9
Generally considered good value (explicit mention 'comfortable stay especially for the price'), though at least one guest felt fees weren't worth it, producing a slightly below-target score.
Food and Beverage
8.5
Positive feedback: multiple guests call the breakfast 'yummy' or 'full breakfast', praise the coffee and complimentary treats (cookie), supporting a solid rating.
Overall Experience
8
Predominantly favorable: many guests say they'd stay again and describe stays as great or fabulous; a notable negative (extended hot-water outage for a group) tempers the overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Indulge in Relaxation - Enjoy the indoor pool and 24-hour fitness center during your stay. Stay refreshed and energized with numerous recreational opportunities.

Convenient Amenities - Start your day right with a complimentary buffet breakfast. Benefit from complimentary wired internet access, a business center, and free newspapers. Plus, take advantage of free self-parking on-site.

Cozy Guestrooms - Make yourself at home in one of the 77 guestrooms equipped with refrigerators and microwaves. Enjoy complimentary wired and wireless internet access along with flat-screen TVs. Your comfort is ensured with safes, desks, and daily housekeeping.

Make your stay unforgettable at Holiday Inn Express Hotel and Suites Statesville, an IHG Hotel. Book now and experience the best of Statesville!

Important information:

  • Pool access available from 8 AM to 10 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Individually-wrapped food options are available for breakfast

  • Children and extra beds

    No rollaway/extra beds available

See all policies

Location

Guest Reviews

8.2
Based on 158 reviews
Cleanliness: 7.6
Service: 8.6
Location: 8.4
Room Quality: 8
Amenities: 8.6
Value for Money: 7.9
Food and Beverage: 8.5
Overall Experience: 8
N
Nancy
6
Pros:

Originally thought "spots" on bathroom tile floor was part of design, but after using towel to dry water splash from showering in morning, it was dirt! Left immediately. Showed to front desk at checkout. Just said, "oh, sorry".

2025-10-11 • via Nuitee
W
Wilma
10
Pros:

Clean and safe and professional staff

2025-10-04 • via Nuitee
L
Linda • partner
10
Pros:

All was good

2025-10-03 • via Nuitee
J
Jill
10
Would stay again
Pros:

Very smooth and quick check in which is wonderful! Clean, convenient location and nice room. Would definitely stay again.

2025-10-03 • via Nuitee
R
Richard
2
Pros:

My team had to suffer no hot water all but the last day of their week at this hotel. I spoke to the hotel itself to see what could be done and they said nothing. I spoke to Hotels.com and they tried to speak to the hotel and still were unable to do anything. Very unsatisfied for my 4 employees working hard and unable to fully rest in this hotel.

2025-10-02 • via Nuitee
C
Chauncey
10
Pros:

We are a band in town for a gig, and this was the perfect place to recharge for the next days event!

2025-09-25 • via Nuitee
T
Travis
10
Pros:

Ok

2025-09-20 • via Nuitee
M
Mark
10
Pros:

I travel the US as a corporate video producer and regularly fly out of BNA for work projects. This location is one of the best hotels I stay when traveling. Simply, never been disappointed.

2025-09-10 • via Nuitee
R
Rebecca
10
Becky's stay
Pros:

This hotel was fabulous. when we first walked in we were greeted by a smiling clerk who was very friendly and helpful. The room was clean, smelled great (as was the hallways), the bed mattress was perfect.

2025-09-08 • via Nuitee
K
Kevin
8
Pros:

Great location, with full breakfast,
Needs more them one chair per room , having two people one sitting.☹️ on the bed.

2025-08-31 • via Nuitee
K
Kathryn
10
Pros:

Room is clean and very comfortable. My son loved the free cookie. The pool and gym look great!

2025-08-24 • via Nuitee
K
Karen • family
10
Pros:

Staff was very friendly soon as we walked in very quick absolutely so clean

2025-08-23 • via Nuitee
C
Christine
10
Pros:

Staff at check-in were friendly and helpful. Gave us great advice on dining options. Room was clean and roomy. I liked using Dove products for bath and shower. Breakfast was yummy.

2025-08-23 • via Nuitee
M
Mary Grace • partner
10
Pros:

Comfortable stay especially for the price

2025-08-17 • via Nuitee
G
Gregory
6
Pros:

Not a great part of town from what I gathered by all the emergency vehicle sirens. Not a fan of the new lobby check-in design. Quite impersonal.

2025-08-16 • via Nuitee
R
Rebecca • partner
10
Pros:

excellent customer service from everyone, a great night's sleep, followed by a great breakfast and surprisingly great coffee. this was a one night stay for us as we passed through Statesville, NC, but we will 100% book here next time we're through town.

2025-08-16 • via Nuitee
S
sylvain • family
6
Pros:

Bathroom was dirty

2025-08-03 • via Nuitee
M
Marsha • partner
10
Pros:

Clean, comfy bedding, good breakfast

2025-07-27 • via Nuitee
R
Robert
10
Comfortable
Pros:

Holiday Inn is now our go to place to stay. Clean, beds are comfortable. Just an all around great place to stay

2025-07-24 • via Nuitee
S
Susan • partner
4
Pros:

Property was conveniently located in relation to interstate. Television set to Spanish with mor direction to change b language. No phone on room so i had to go to concierge desk. Floor above very noisy. Cooling system inefficient. Not worth the fee.

2025-07-22 • via Nuitee