The Roosevelt Hotel New Orleans - Waldorf Astoria Hotels & Resorts

I don't know what happened with my Christmastime 2025 review, but it never showed up. My husband and I come in to New Orleans a lot from The Mississippi Gulfcoast. My husband is a graduate of Brother Martin H.S., and lived in NOLA so we stay for many functions. He surprised me and booked us at The Roosevelt Christmas 2025. When the doors were thrust open, immediately knew it was going to be quite a magical experience. My coming from New York--Christmas in that city I believed exceptional. Oh contraire...the lobby of this hotel was beyond belief! My compliments to whomever creates the magnificent confection of the Christmas lights!!! The suite in which we stayed was quite sweet in itself!
A beautiful LOVELY experience all around!

Our experience at the Roosevelt Hotel was outstanding from the moment we arrived until the moment we reluctantly left. Every staff member treated us with warmth and professionalism, especially Stephen, one of the bellmen, who went above and beyond throughout our stay. He was always courteous, made sure my family never ran out of water, and recommended several restaurants, including Domenica.

Unfortunately, Domenica was the one disappointment of our trip. We dined there about an hour before closing and felt rushed throughout our meal. Our server was not particularly pleasant, and both pizzas we ordered were served cold. The Tutto Carne pizza was especially difficult to eat because the fennel sausage was cut into oversized chunks that continually fell off the pizza. While we understand it was late, we expected the same quality of food and service offered to every guest. Had that not been possible, we would have preferred not to be seated.

Aside from that one meal, our stay was exceptional. The hotel was beautiful, spotless, and well maintained, check-in was seamless, and housekeeping kept our room immaculate every day. We had an extraordinary vacation, and the Roosevelt played a big part in making it so memorable. I would absolutely stay here again on a future visit to New Orleans.

We just got back from a one night getaway to the beautiful Roosevelt Hotel in New Orleans. The lobby was beautiful, and I had a ball as a history teacher exploring the historical architecture and pieces they had throughout the hotel. The staff were all very friendly, and went above and beyond to make sure all of our needs were met. We stayed in a Luxury King Suite, and it was beyond our expectation. The beds were extremely comfortable, the bathroom, while on the smallish side, had everything we needed and my husband and I were able to get ready for dinner at the same time. It’s got a great location and we were able to walk to our dinner reservation at Mr. B’s. The room was very clean and had all the amenities, from super soft robes, soft linens and luxury pillows, to the Aesop toiletries. It was so quiet at our end of the hotel, even though we had a pool view and it was only a couple of floors below. The Sazerac Bar was a highlight of our stay, the drinks were delicious and the service was great. My husband and I don’t travel much, but we will definitely be back at the Roosevelt soon! Thank you to all the staff for making our stay unforgettable.

We had a lovely stay at The Roosevelt — the lobby is stunning, the historic Sazerac Bar was a highlight, and the food was excellent throughout.

Special shout out to Bethany Brown, who went above and beyond when we needed to combine two separate one-night bookings into a longer stay. She also picked up on the fact that this was our first time in New Orleans, and my partner's first trip to the US after moving here from Denmark. On our first night, prosecco and snacks showed up in our room with a sweet handwritten note from her — it really made us feel so welcome and special, and we'll always remember our trip and our first night in New Orleans with an extra special light because of her thoughtful gesture. It's awesome that she anticipated this and surprised us with it — it made our entire stay so much more special, and we felt so taken care of. We were surprised that in such a large hotel, someone would think to make a gesture like that.

We'll definitely be coming back to The Roosevelt soon!

Overall, everything went well with the hotel, and I truly appreciate the assistance provided by the hotel staff. However, there was an issue with the reservation I made through Booking.com.

While traveling from Guam to New Orleans, I experienced flight delays and was unable to arrive on July 10 as originally scheduled. Prior to leaving Guam, I attempted to contact the Booking.com representative to request that my reservation dates be changed from July 10 to July 11–18. Unfortunately, I did not receive a response.

Upon arriving in New Orleans, I was informed by the hotel that my Booking.com reservation had been canceled, and I did not have a room. Thankfully, the hotel staff member was extremely helpful and did everything she could to assist me. As a result, I was able to make a new reservation directly with the hotel.

I appreciate the hotel staff’s excellent assistance and customer service. My concern is with the Booking.com reservation and the lack of response to my request to change the dates. I hope I was not charged for the canceled reservation, and I will be verifying my account to ensure that no charges were made.

Very clean, good location. Very nice staff

I was a guest at the hotel for a wedding. I received incredible service from the valet team there. Specifically, Randy and Tyron were true “GENTLE-MEN”, as they welcomed us with genuine kindness and care! Tyron deserves special recognition. When I needed assistance with a handicap issue, he stepped up with genuine, compassion, patience, and kindness. He didn’t just do his job. He sure we were taken care of, treating us with dignity and respect.
Thank you, valet team at The Roosevelt for everything!!!

The staff were pleasant and professional. Went out of their way to accommodate my every need. Facilities and room were immaculate; very impressive

The Roosevelt New Orleans is a beautiful, historical hotel that fits well with the Waldorf Astoria name. Despite being old, the hotel is very clean and impressive, and the staff works hard to make the stay hospitable. I was also very happy to see them providing 2 bottles of water per night (I'm Diamond for reference so not sure of the criteria), which really helped considering the constant 90+ degree weather (also I'm a kidney donor so dehydration is a huge concern and danger to me when I'm traveling).

I was impressed by the hotel's restaurant called the Fountain Lounge. While I didn't see a fountain, I enjoyed eating here daily, whether it was for breakfast, lunch, Happy Hour, or dinner. While hotel restaurant these days seem to have a bad rep for being both overpriced and boring, the dishes here were both a delight and competitive compared to a lot of quality sit-down restaurants nearby. It was good to see, as Waldorf Astoria was the brand that made eating out fashionable in the first place back before any of us were born.

To set expectations, I don't expect perfection in this day and age as long as the basics are done right, and I even ran across some issues. But the staff were very willing to reasonably fix things so I can leave with a good experience, such as the front desk staff that fixed a check-in/credit issue, and a big shout-out to Ari, the F&B Manager who made my day on an unusually unlucky day for me.

Next time I return, I do want to try more of their cocktails as they had many interesting ones. Sadly I started getting a fit of allergies, which may be related to the shampoo. They use Aesop products, which are high quality, but personally I find the fragrance strong and the shampoo seem to have some tree oil that makes my nose very unhappy. I may have to remember to bring my own shampoo next time, which is really unfortunately, but is no fault of the hotel.

They do have valet parking, but sadly no EV charging. There are also many parking garages nearby for an extended stay if you don't mind carrying all your bags to and from the hotel.

The location is good as well, as it sits right on the border of the French Quarter near Canal St, meaning you'll probably be able to get better sleep than being right in it, but it's also right next to public transit and a very short walk away from Bourbon St.

All in all, highly recommend The Roosevelt!

My wife and I stayed at the location. To celebrate an anniversary. We had the pleasure to speak and meet with Jasmine Tyren , concierge Team,
Mercy welcomed us and assisted with check in.

Jasmine and Tyren provided us with incredible welcome upon arrival.
Tyren and Jasmine completely went above and beyond to make me feel at home and provider outstanding service and celebratory accommodations.

We had the pleasure to meet Ashante and Chad at the fountain lounge. They were fantastic, preparing absolutely delicious drinks with great skill.Eddie was incredibly pleasant and took the time to beautifully explain the food menu.The chefs and kitchen staff prepared impeccable food that exceeded expectations.From the drinks to the final bite, every staff member in the lounge contributed to a perfect experience. Thank you all for your hard work and dedication to excellent service which made our stay unforgettable.

What a beautiful and wonderful hotel. Staff were friendly and helpful and service outstanding. Rooms were large and well kept with visits from housekeeping during the day and in the evening. Large pool area and bar. Great position for walking everywhere. Fantastic value. My wife and I loved the five days we spent there. Would we go back? A resounding "yes" and we will be travelling back from Dorset, England!

WOW! Fantastic experience at The Waldorf Astoria New Orleans! We stayed in a lovely 2 queen suite. Very open living area with bathroom. Bedroom area included a large closet and bathroom. Shower was on point!!! The pool was fabulous! The team members in the bar/restaurant were so welcoming and hospitable!!! The best of the best who deserve recognition are Jada, T, Terronia and Duc. Just fabulous Waldorf Astoria service mixed with New Orleans love!

The reception line to check in is absolutely horrible. I have no idea why it takes them so long to check people in. I’ve already been waiting 45 minutes and I’m still waiting. They desperately need to do something here. Poor customer service, especially when you are arriving at the hotel after a long flight and just wanna check in.