SpringHill Suites by Marriott El Paso

Hotels
•
SpringHill Suites
8.5 (309 reviews)
7518 Remcon Circle , El Paso , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Good breakfast
Spacious rooms
Convenient location
Cons:
Dirty areas
Staff indifference
Excessive parking fees

Categories

Cleanliness
6.83
Some guests reported dirty areas and lack of attention to detail.
Service
8.8
Mixed experience; some issues with staff responsiveness but generally acceptable.
Location
8.84
Convenient for nearby activities and well-lit parking.
Room Quality
8.29
Rooms are spacious and comfortable, but some reported maintenance issues.
Amenities
9.32
Good breakfast options and overall enjoyable facilities.
Value for Money
7.78
Parking fees were considered excessive for the value offered.
Food and Beverage
9.33
Breakfast received very positive feedback with plenty of options.
Overall Experience
8.8
Overall a pleasant stay, but room issues and service inconsistencies affected satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:25

Property Description

Convenient Location
Located just a short drive from the Sunland Park Racetrack & Casino, the 4-star SpringHill Suites by Marriott in El Paso, Texas offers a prime location for entertainment and leisure.

Modern Amenities
Enjoy the convenience of a microwave, small refrigerator, and free Wi-Fi in every guest suite. Relax by the outdoor pool, stay active in the fitness center, and take advantage of the laundry facilities during your stay.

Comfortable Suites
Unwind in spacious suites featuring a sofa bed, 37-inch flat-screen TV, and a coffee maker. Whether you're visiting the Mexican Border or exploring nearby attractions like Fort Bliss and Wet N Wild Water World, this hotel provides the perfect blend of comfort and convenience.

Book your stay at the SpringHill Suites El Paso for a memorable and relaxing experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ELP

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 12 per day.

Location

Guest Reviews

8.5
Based on 309 reviews
Cleanliness: 6.83
Service: 8.8
Location: 8.84
Room Quality: 8.29
Amenities: 9.32
Value for Money: 7.78
Food and Beverage: 9.33
Overall Experience: 8.8
P
Pedro • couple • us
7
Me cobraron 25 dólares extra no sé porque
2026-01-20 • via Nuitee
E
ELSA ANTONIETA • family_with_children • mx
7
cumpleaños de vacaciones!
Pros:

el desayuno bien, basico pero bien!
se acaba rapidisimo!

Cons:

el servicio no es tan atento son como mas secos, no muy agradables
las instalaciones requieren remodelacion en varias areas

2026-01-19 • via Nuitee
E
elizabeth • couple • us
8
Pros:

Everything good

2026-01-19 • via Nuitee
J
Jesse • family_with_children • us
8
2026-01-19 • via Nuitee
M
Marly • family_with_children • us
5
Not staying at this chain again.
Pros:

The rooms were roomy and nice looking.

Cons:

The air unit was placed at the far end of the room and couldn’t cool the entire space, so it was hot unless you were directly by it.
Also they are the only hotel I’ve been to that doesn’t offer complimentary coffee. They even refused to make a pot of decaf at breakfast. So this older lady with a heart condition didn’t get to relax with coffee to start her day.
The pool had trash in it from the overfilling can. There wasn’t enough shade, we had our umbrellas and was burning. No towels by the pool even told the front office and in the morning still no towels. The chairs in the pic are those lounge chairs but in reality they are well used uncomfortable sitting chairs which burnt sitting in them unless you had something over it.

2026-01-19 • via Nuitee
L
Laura • couple • us
5
The only thing I really care for was your outdoor pool
Cons:

I didn’t like that when my husband slipped in the shower went to front desk and got no help. Should have called 911.

2026-01-19 • via Nuitee
R
Regina • family_with_children • us
9
2026-01-19 • via Nuitee
O
OLIVIA • family_with_children • us
9
2026-01-19 • via Nuitee
L
Len • solo_traveller • us
7
Okay except for the Construction (not your fault) and the parking cost which is ridiculous.
Cons:

Didn’t appreciate having to pay to park. Very irritating.

2026-01-19 • via Nuitee
J
James • family_with_children • us
4
First time I’ve had issues in a Marriott, I hope this is not a continuing issue.
Pros:

Breakfast was ok, other Marriott locations have been better.

Cons:

We were in room 218, noisy water pipes, ac was unable to be adjusted so room was hot at night, pillows on the couch were stained, pool was dirty and had lots of leaves in it.

2026-01-19 • via Nuitee
L
Luis • solo_traveller • us
9
Pros:

Everything was great!

2026-01-15 • via Nuitee
N
Nadia • family_with_children • mx
7
Pros:

Friendly staff

Cons:

Old

2026-01-13 • via Nuitee
R
Rodella • couple • us
9
2026-01-04 • via Nuitee
H
Hamann • solo_traveller • us
8
2025-12-24 • via Nuitee
N
Nichole • family_with_children • us
10
Pros:

Food was and room was great.

2025-12-22 • via Nuitee
L
lopez • couple • us
9
2025-12-21 • via Nuitee
O
Olivia • family_with_children • nz
2
Pros:

Cotton sheets

Cons:

super thin walls,nosiy

2025-12-17 • via Nuitee
R
Rosana • extended_group • mx
8
Pros:

La habitaciones amplias con sofá y desayuno

Cons:

Se empieza a ver algo descuidado, viejo

2025-12-14 • via Nuitee
K
Kristin • family_with_children • us
1
Don’t make a reservation!
Pros:

Wouldn’t know.

Cons:

We called to let them know we were running late and they said no problem. When we showed up, no one was at the desk and no one answered the doorbell. Paid for a night and didn’t get to stay there. Tried calling the next day and left a message for the manager to call us. Never received a call back. Horrible customer service.

2025-12-08 • via Nuitee
P
Paul • family_with_children • us
3
I would not recommend this hotel not because of the construction but because of the indifference of the night manager.
Pros:

It was convenient for our planned event. The beds were very comfortable

Cons:

There was construction being done at the hotel and even though the hotel was practically empty, we were given a room adjacent to the construction. For the most part during the day wasn’t a problem because we were gone all day but they continued working until after 9 pm. When I contacted the night manager he denied any work was being done. I finally got him to meet me at the room they were working at and the worker apologized. The next night they worked until 8 pm when we arrived at the hotel. Additionally the ceiling on one of the elevators collapsed so the elevator was out of service. Unfortunately the other elevator would not open because the broken elevator door was open. Finally the manager went upstairs and brought down the working elevator. This wouldn’t have been a problem except my wife has a difficult time with stairs.

2025-12-06 • via Nuitee