Comfort Suites At WestGate Mall

Hotels
•
Comfort Suites
8 (813 reviews)
458 West Blackstock Road , Spartanburg , US
+1 864-256-4583

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent location
Helpful and friendly staff
Spacious rooms / sitting area in suites
Generally comfortable rooms for many guests
Quick, efficient front desk service
Breakfast available (though mixed quality)
Cons:
Cleanliness issues (stains, roaches, dirty comforters)
High incidental fee / poor value for money
Bed problems (sunken/uncomfortable)
Breakfast quality inconsistent (powdered eggs, microwaved items)
Broken gym equipment / limited TV channels
Noisy AC / occasional maintenance problems

Categories

Cleanliness
6
Mixed but concerning — several reviews report roaches, visible stains, dirty comforters and poor housekeeping practices, though some guests noted rooms as clean.
Service
9.5
Generally strong front-desk and staff feedback (helpful, friendly, efficient) across many reviews, though isolated reports of poor desk behavior and refund refusal exist.
Location
9.9
Consistently praised — frequently described as perfect, convenient, and within walking distance of restaurants/stores.
Room Quality
8
Mostly comfortable and spacious rooms reported (king suites, large rooms), but multiple complaints about sunken/hard beds, low toilets, broken lamps and worn furniture.
Amenities
8.5
Amenities generally functional and useful (seating areas, suites), but some complaints about non-working gym equipment, limited TV channels and occasional faulty AC or lamps.
Value for Money
6.5
Several guests cited poor value due to a large $250 incidental hold, unpleasant stays not matching price, and statements that the hotel was 'not worth the money.'
Food and Beverage
7.5
Breakfast often described as adequate or good but crowded; some guests reported poor quality items (powdered eggs, microwaved sausage) and limited selection.
Overall Experience
8.1
Overall mixed but leaning positive — many guests report great stays, location and helpful staff, while a minority report severe issues (infestation, rude staff) that impacted their experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:23

Property Description

Renovated All-Suite Hotel: The Comfort Suites At WestGate Mall underwent a complete renovation in 2022, offering modern accommodations just five miles from the University of South Carolina Upstate.

Convenient Amenities: Enjoy a range of amenities in each guest room, from refrigerators and microwaves to a Your Suite Success Grab & Go breakfast option for early risers.

Local Attractions and More: Explore nearby attractions like the Spartanburg Memorial Auditorium and Spartanburg Expo Center, with ample free parking for your convenience.

To experience comfort and convenience during your stay, book now at Comfort Suites At WestGate Mall.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Sep 7, 2026 until Mon, May 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Guest Reviews

8
Based on 813 reviews
Cleanliness: 6
Service: 9.5
Location: 9.9
Room Quality: 8
Amenities: 8.5
Value for Money: 6.5
Food and Beverage: 7.5
Overall Experience: 8.1
F
frank • couple • us
8
Pros:

Good

Cons:

Toilets far too low.

2026-10-31 • via Nuitee
T
Thomas • solo_traveller • us
7
Pros:

The beds were very comfortable and the breakfast was good

Cons:

The TV channel selection was limited. The toilet was very low and not made for older people.

2026-10-30 • via Nuitee
X
X-Avier • solo_traveller • us
8
2026-10-26 • via Nuitee
M
MELISSA • extended_group • us
8
Great stay and great location.
Pros:

Location.

2026-10-24 • via Nuitee
T
Thomas • solo_traveller • us
9
Met my expectations.
Pros:

Breakfast was fine.

Cons:

Everything was fine.

2026-10-23 • via Nuitee
H
Hugo • couple • fr
9
2026-10-23 • via Nuitee
M
Meg • couple • us
8
2026-10-19 • via Nuitee
S
Sven • solo_traveller • de
7
2026-10-19 • via Nuitee
C
Christi • solo_traveller • us
10
Pros:

Every thing

Cons:

Love every body

2026-10-18 • via Nuitee
V
Vicioso-Harris • family_with_children • us
8
Pros:

Clean and the staff were very professional

Cons:

Some of the gym equipment and the TV were not working.

2026-10-17 • via Nuitee
J
Joseph • solo_traveller • us
10
Pros:

Staff was very helpful and room was clean and comfortable.

2026-10-13 • via Nuitee
J
John • solo_traveller • us
10
2026-10-11 • via Nuitee
A
ANTHONY • solo_traveller • us
1
Worst hotel experience of my life. You don’t even get what you pay for!
Pros:

Seemed ok on the outside

Cons:

Infested with roaches. Refused refund. Desk staff is horrible. Cleaning staff do not speak English. Rooms are gross. Breakfast is gross. Vagrants living in the back parking lot. Health department has been notified.

2026-10-09 • via Nuitee
T
Thomas • couple • us
8
2026-10-07 • via Nuitee
T
Tonja • couple • us
5
Was fair probably won’t stay again. Not worth the money or the 250 dollar hold place on your card.
Pros:

Location was good

Cons:

The room smelled and the beds were horrible, they had a sunken dip in the middle of both beds.

2026-10-07 • via Nuitee
P
Peter • solo_traveller • de
8
2026-09-19 • via Nuitee
N
Nunez • couple • us
8
2026-09-15 • via Nuitee
M
Mary • solo_traveller • us
10
2026-09-10 • via Nuitee
J
Jesus • couple • us
4
Cons:

As soon as we walked in there was two big brown stains on the carpet, bathroom could it used a better cleaning, my fiance picked up one of the bathroom towel and a big spider came out of it. We got there at 1:00 am, were so tired that we just climbed in bed got up and left at 6:00 am didn’t wanna use the shower, didn’t feel comfortable using it.

2026-09-09 • via Nuitee
P
Peta • solo_traveller • au
2
2026-09-06 • via Nuitee