Hilton Reading Hotel

We had a fantastic stay at the Hilton Reading, very comfortable bed, rom was spoltless clean.

The room was clean and tidy,

Lovely hotel, friendly staff

Charging parking for resident despite parking belong to hotel and restaurant charging service charges despite quality of food and services poor.

Great value for money. Reception staff very helpful and friendly.

Staff very helpful and friendly. Lovely feel to hotel

We were told to wait 10 minutes to check in, we ended up having to wait an hour and 20 minutes.
The breakfast was good although the veggie sausages were awful.
The pillows are unsupportive and way too soft, we were told they were the only ones.
The room smelt damp and of mildew and we were unable to open the window.

On arrival had to wait for the bed to made up to a Queen, even though i spent the evening on the phone sorting this out and it was confirmed, as i had my 99yr old mother with me in a wheelchair. The onscreen menu is not available until after 6pm but didn't state so which meant we spent 30 mins deciding what ww wanted to be told cant order, use the lunch menu which was not available. Internet/WiFi does not allow you to connect to any other devices which was annoying. However, my partner spoke to the manager who was on duty during our weekend stay and he was amazing. He ensured we ordered what we wanted especially for my elderly mother and arranged for room service with complementary drinks and a complementary breakfast the morning we were leaving, which was greatly appreciated and made a big difference to our stay. Thank you.

The area outside the hotel smells like a sewer think it was build around a old sewer

I have raised these two matters previously but nothing has changed. In the past the rooms had 500ml bottles of water. Now there are are two small 250ml cans. Water in cans tastes flat. It is probably cheaper I query whether it is more sustainable - a bottle is nore likely to be rccled than can mixed in the room waste.
Secondly the rooms have no searchable TV quide. This means you have to scroll through each channel and try to work out what is showing. This seems bizarre for a Freeview TV service. It does not add to comfort.> I have raised both thes issues formally with staff for over a year. Other than this I highly recommend this hotel

Not that good

Very friendly staff, hotel was very clean and food was great.

There’s a level of expectancy with the Hilton and they absolutely held that up and what’s better is the price was a steal.

Food at oxbo bar was terrible

Bright, clean, pleasant and polite staff, excellent food

Room was smaller than we expected, but the breakfast was excellent.

It was great

Very friendly staff and good fitness facilities

Had a lovely time, the bed was super comfy and a huge kingsize! The room was spotless clean. Leisure facilities are great. I will definitely stay again.

My stay at Hilton hotel at Reading was an amazing experience