Garner Hotel Gillette South by IHG

Hotels
•
IHG
8.6 (150 reviews)
2597 S Douglas Hwy, Gillette, Wyoming, 82718 , Gillette , US

Facilities

Elevator
Fitness facilities
Free airport transportation
Fireplace in lobby
Free breakfast
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
Express check-out
Internet access in public areas - high speed
See all facilities

Review Highlights

Pros:
Clean rooms (most reports)
Waterpark/pool, lazy river and slides (complimentary for many guests)
Friendly, helpful staff
Complimentary breakfast and good/24-7 coffee
Comfortable beds
Family-friendly suites and amenities
Cons:
Occasional cleanliness lapses (hair on bedding, debris on floor)
Shared/limited parking nearby
Gym equipment issues (broken cables)
Pool crowd control and safety/supervision concerns
Noise from pets/dogs reported by some guests
Occasional maintenance issues (TV outages); some missing in-room coffee makers

Categories

Cleanliness
8.1
Generally praised as clean in many reviews, but several reports of isolated issues (hair on the bed, almonds on the floor) required room change and lowered confidence.
Service
9.2
Consistently praised as friendly, helpful and accommodating; front desk and maintenance responded promptly to issues.
Location
8.4
Noted as a good/convenient location, but some guests reported limited or shared parking that made access inconvenient.
Room Quality
8.7
Rooms described as comfortable with good beds and clean when properly prepared; occasional maintenance/cleaning lapses (TV outage, found hair) were addressed.
Amenities
8.2
Waterpark, slides, lazy river and 24/7 coffee are major positives and often complimentary; however gym equipment faults, lack of inner tubes, pool crowd/safety supervision and noisy pets were recurring concerns.
Value for Money
8.6
Standard quality for this hotel tier.
Food and Beverage
8.8
Breakfast is frequently called good or awesome and coffee (including fresh bean/24-7 options) is a highlight, though a few guests described breakfast as merely 'ok'.
Overall Experience
8.8
Majority of stays described as very good or family-friendly due to the waterpark and helpful staff; a minority reported cleanliness, safety or noise issues that lowered their experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Recreational Amenities
Indulge in a water park (surcharge), spa tub, and fitness center for ultimate relaxation and fun.

Complimentary Offerings
Start your day with a complimentary on-the-go breakfast and make use of free wireless internet.

Convenient Location
Located minutes away from Campbell County Convention and Visitors Bureau and Gillette Country Club, immerse yourself in the heart of Gillette.

To experience a blend of comfort and convenience at Country Inn & Suites by Radisson, Gillette, WY, book your stay now!

Important information:

  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 3 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GCC

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Safety Protocol (Radisson)

See all policies

Location

Guest Reviews

8.6
Based on 150 reviews
Cleanliness: 8.1
Service: 9.2
Location: 8.4
Room Quality: 8.7
Amenities: 8.2
Value for Money: 8.6
Food and Beverage: 8.8
Overall Experience: 8.8
R
Ronald
10
Pros:

I was only there for the night, but I did use the exercise facility however the universal equipment had broken cables. My overall stay was very good.

2025-10-11 • via Nuitee
S
Sarah
10
Pros:

Clean! Love the pool area

2025-10-07 • via Nuitee
R
Rusty • partner
10
Pros:

Clean room friendly staff

2025-09-30 • via Nuitee
J
Jose • family
10
Pros:

Loved the pool/waterpark. It’s free for hotel guests. 24hr coffee machine. Has a small gift shop with some food and souvenirs. Only small issue is my room had almonds on the floor lol. I don’t eat almonds

2025-09-24 • via Nuitee
C
Colin
8
Pros:

Decent. Needs a business center.

2025-09-24 • via Nuitee
K
Katherine
10
Pros:

Clean room, good location

2025-09-23 • via Nuitee
J
Joe • partner
10
Pros:

Great place

2025-09-13 • via Nuitee
T
Travis • family_with_children
10
Pros:

Very nice place to stay.

2025-09-06 • via Nuitee
K
Keith
10
Pros:

Clean and quiet stay

2025-09-03 • via Nuitee
W
Walt
8
Good but put coffee back in the room
Pros:

Everything was good with only one small complaint. I'm used to having a small coffee maker in my room so you can make coffee first thing of the morning instead of having to go to the lobby or breakfast area for it. Otherwise, we enjoyed the stay!!

2025-09-01 • via Nuitee
R
Randall • family
10
Pros:

Comfy beds, clean, friendly staff, breakfast included, 24-7 GOOD coffee and water slides. Will definitely stay here again!

2025-08-25 • via Nuitee
A
Amber
8
Pros:

Staff was so friendly and helpful and the breakfast was awesome!

2025-08-23 • via Nuitee
A
Alan
8
Lacks convenient parking
Pros:

Clean and comfortable. Only negative is the lack of nearby parking. Parking is shared with another motel and I had to find parking far away from both motels. Otherwise, the stay was great.

2025-08-20 • via Nuitee
N
Nathan
8
Quick trip
Pros:

The hotel was located in a good location. I didn't venture too far to find a place for dinner. I enjoyed the hot tub and hot breakfast.

2025-08-17 • via Nuitee
M
Monte
10
Pros:

Had good beds,clean,also had a good breakfast. Thanks!

2025-08-11 • via Nuitee
M
Michael • friends
8
Pros:

Clean nice

2025-07-28 • via Nuitee
A
Anthony • family
10
Pros:

Perfect 1 bdrm suite for a family of 4!! The hotel was clean and the staff were very friendly! Biggest highlight for our whole family was the big waterslides, lazy river, and hot tub!! Highly recommend staying here!

2025-07-23 • via Nuitee
K
Keith
10
Family Road Trip
Pros:

Outstanding service and wonderfully comfortable rooms. The waterpark was so much fun!

2025-07-22 • via Nuitee
K
Kim
8
One Night Stay
Pros:


Quick overnight trip to Gillette, wanted a fun hotel that had some amenities. Upon check in the front desk staff was very inviting. Other reviews mentioned an extra charge for use of the water park however ours was included so not sure if that has recently changed. Was assigned a room and upon inspection I found hair on the bed and in the bathtub. I try to be understanding however I think this is something that can easily be cleaned. I returned to the front desk and she was accommodating and provided a new room that was very clean! We where exited to use the water park, it has a lazy river, but with no inter tubes it kinda takes the fun out of it. Our tv was not working at one point and the maintenance staff was very prompt at fixing. The breakfast was ok. The fresh bean coffee was fabulous! All in all it was an ok stay. I’d recommend.

2025-07-21 • via Nuitee
J
Jacqueline
4
The pool isnt worth the stay
Pros:

The hotel poorly manages community spaces. The pool is straight up dangerous. No one monitors for capacity and large groups of kids engage in dangerous behaviors. They would use innertubes down the slides with 4or5 going down at a time. They didnt pace their slides and would plow over little kids. The pool attendance were unable to regulate the behaviors and gave permissions to dive into shallow pools. They were not lifeguards. Additionally, too many dogs that had no purpose to be there that barked all night and day and disturbed multiple guests stay. I have stayed there a few times but wint again.

2025-07-20 • via Nuitee