City Inn Russell Square

Hotels
6.6 (1867 reviews)
42 Tavistock Place , London , gb

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Children allowed

Facilities

Non-smoking rooms
Room service
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Non-smoking throughout
Allergy-free room
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Great location
Affordable pricing
Cons:
Cleanliness issues
Limited amenities

Categories

Cleanliness
5.31
Multiple reviews mention cleanliness issues, including dirty bathrooms and lack of proper maintenance.
Service
7.28
Guests appreciated the self check-in process and found the staff to be accommodating when present.
Location
8.32
Many reviews highlight the great location, close to transport and amenities.
Room Quality
6.27
Some reviews mention the room being adequate but others highlight issues with noise and comfort.
Amenities
6.3
Amenities such as lack of lifts and limited breakfast options were mentioned as negatives.
Value for Money
7.76
Guests felt that the value was reasonable for the price paid, especially given the location.
Food and Beverage
5.31
Negative comments about breakfast availability and lack of dining facilities.
Overall Experience
6.28
Overall experience was mixed with crucial positives regarding location but significant concerns about cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:21

Property Description

Convenient Location
City Inn Russell Square is ideally situated just 0.5 miles from Kings Cross Station and St Pancras Station, making it the perfect choice for travelers looking for easy access to transportation hubs.

Modern Amenities
The hotel offers compact yet elegant rooms equipped with flat-screen TVs, free Wi-Fi, tea and coffee-making facilities, iPod docking stations, hairdryers, and irons, ensuring a comfortable stay for guests.

Nearby Attractions
With Russell Square Tube Station a short walk away, guests can easily explore popular attractions such as the British Museum, Covent Garden, Oxford Street, and Soho, all within approximately 1 mile of the hotel.

Plan your stay at City Inn Russell Square for a convenient and comfortable experience.

Important information:

Guests should be aware that there are no elevators at the City Inn and access to the rooms is by stairs only. If you expect to arrive after 18.00, please inform the hotel in advance. Also, this is a self check-in hotel. The reception is not running 24 hours. All guests will receive pre-arrival registration link to fill with photo ID prior completing the online registration all guests will receive self check-in instructions 3 days prior to arrival. The hotel has a self check-in system. The property will contact you in advance with instructions.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £5 per person per night when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 17 years old stay for £5 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.6
Based on 1867 reviews
Cleanliness: 5.31
Service: 7.28
Location: 8.32
Room Quality: 6.27
Amenities: 6.3
Value for Money: 7.76
Food and Beverage: 5.31
Overall Experience: 6.28
A
Andy • family_with_children • gb
7
Pros:

Comfortable and value for money

Cons:

Was OK, our room wasn't as the pics suggests.

2026-03-27 • via Nuitee
L
Lucía • couple • es
5
La estancia regular, la ubicación genial
Pros:

Muy bien ubicado, el barrio está genial. Se puede ir dando un paseo a gran parte de los museos y sitios céntricos.
Les comenté que una de las huéspedes había tenido una lesión en la rodilla y nos pusieron una habitación en la planta baja (no hay ascensor). Tuvimos suerte y algo más de comodidad porque nos pusieron una habitación más grande.

Cons:

No es el hotel más sucio del mundo, pero tampoco estaba limpio. Había zonas que llevaban mucho tiempo sin limpiarse: el toallero lleno de manchas, el lavabo, el mando de la tv estaba pegajoso, el mobiliario estaba muy desmejorado…
El colchón era incómodo, difícil para personas de sueño ligero.
Un día intentamos llamar al número de contacto y no hubo manera

2026-03-26 • via Nuitee
M
mark • couple • gb
8
Very well situated at a reasonable price. Perfect for a short stay
Pros:

Considering the location the cost was very reasonable. The property was clean and well equipped. The bed was comfortable.

Cons:

Some tiles in the shower need to be secured and new grout. If you are a light sleeper the trains can be noisy.

2026-03-26 • via Nuitee
R
Read • family_with_children • gb
1
2026-03-24 • via Nuitee
M
Michaela • family_with_children • gb
10
Pros:

Clean & everything we needed

2026-03-22 • via Nuitee
T
THOMAS JOSE • couple • es
9
Comfortable
Pros:

Everything was correct , cleanses , Hasan receive us by the time , also help us to choose best shops nearby was perfect.

Cons:

Nothing to complain

2026-03-22 • via Nuitee
T
Trinity • couple • gb
1
Awful
Pros:

Location

Cons:

The roll when ever unclean, staff rude, no lift ( was not informed of this, overall worse stay of my life

2026-03-20 • via Nuitee
S
Selva • solo_traveller • au
4
Is not what they sell
Pros:

The location

Cons:

The most upsetting thing is that they are selling themselves as something they’re not. The pics are not I paid for a “luxurious “ double bed room, the only real thing there was the double bed. Narrow steep stairs, dirty , I wanted to have a coffee , you can see the pics . The fridge in the room is so noisy that’s adds to the outside and inside noise, hard to have a decent night.

2026-03-20 • via Nuitee
S
Sadie • extended_group • gb
6
2026-03-19 • via Nuitee
G
Giulia • solo_traveller • it
8
Ottima esperienza, consigliato
Pros:

Posizione della struttura, camera confortevole anche se semi-interrata, bagno pulito ma senza prese.

2026-03-18 • via Nuitee
F
Freya • solo_traveller • gb
6
great location and everything that I needed
Pros:

Location is good and clean towels and mugs in the room every day. Fittings and furnishings are good quality, wifi worked well.

Cons:

Pictures make the room look very luxurious, and give a misconception of size. Messaged the number provided to organise dropping bag, but contact never replied. No alternative for this situation as no one to talk to ever in the times I was there all week

2026-03-16 • via Nuitee
J
Juande • extended_group • es
8
Pros:

Me gusto mucho la ubicación del hotel

Cons:

La dificultad para ponerte en contacto con el personal del hotel

2026-03-16 • via Nuitee
N
NAOMI • couple • au
8
2026-03-15 • via Nuitee
J
Joceline • couple • be
5
Déçu
Pros:

J’ai juste apprécié le lit

Cons:

Il n’y avait pas de frigo, la chambre et la salle de bain était hyper petit. Malheureusement c’était très décevant pour moi. Les murs étaient très mal isolé.

2026-03-12 • via Nuitee
D
Dogan • couple • tr
6
Pros:

Location is great for London holiday.

Cons:

Bed is not comfortable as we thought.

2026-03-12 • via Nuitee
B
Barash • couple • bg
10
Pros:

I will for sure come back here the next time I visit london. Highly recommend!

2026-03-12 • via Nuitee
P
Pateman • solo_traveller • gb
7
2026-03-11 • via Nuitee
P
Patrick • couple • gb
2
Pros:

When I Arrived They Took my Bag to my Room and said the Room card will be in the key card box
When I arrived back later That Evening there was no Card in the box I could only get though the Front Door Called a Number and they sent someone who took me to my Room 31 But they had given my room to someone else The person in My Room 31 Gave me my bag and said Good luck
Then they gave me a Room in The Basement
With all the street Noise
So won’t be going Back There Again

2026-03-11 • via Nuitee
G
Giuseppe • extended_group • it
8
Cons:

Si sentiva il rumore dalla strada

2026-03-11 • via Nuitee
M
Mark • family_with_children • be
8
Value for money
Pros:

Big, light airy room with a comfortable bed.
Clean with a kettle, Nespresso machine and fridge.
Short walk from St. Pancras and Waitrose.

Cons:

A little bit old. Difficult to shut doors quietly when going in and out.

2026-03-09 • via Nuitee