Cicero Grand - Syracuse North

Hotels
•
RocketFuel (FR)
8 (551 reviews)
5875 Carmenica Drive , Cicero , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Non-smoking throughout
Heated pool
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Dirty rooms
Overpriced
Poor amenities
Bad breakfast

Categories

Cleanliness
7.35
Numerous reviews mentioned dirty rooms, stained mattresses, and unclean conditions.
Service
10
Customers praised friendly and helpful staff despite the apparent issues.
Location
10
Location was noted as convenient for guests visiting SU.
Room Quality
6.32
Complaints about outdated and dirty rooms were prevalent.
Amenities
7.36
Lacked essential amenities like shampoo, blow dryers, and a functioning pool.
Value for Money
6.31
Many felt the room was overpriced considering the quality provided.
Food and Beverage
8.34
Breakfast offerings were criticized for limited options and poor quality.
Overall Experience
8.3
Disappointment was common due to high expectations not being met.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-28 06:42

Property Description

Indulge in Luxury Amenities

This hotel boasts an indoor pool and suites featuring a sofa bed in a separate seating area. Enjoy a complimentary breakfast during your stay.

Modern Comforts

Each suite is equipped with free cable on flat-screen TVs, microwaves, refrigerators, work desks, and ironing facilities for your convenience.

Convenience at Your Fingertips

Stay connected with free Wi-Fi and wired Internet access throughout the hotel. Take advantage of the fitness room, fireside seating in the lobby, and on-site laundry facilities. Don't forget to grab your free coffee at the 24-hour desk.

Experience the perfect blend of comfort and convenience at Comfort Suites Cicero - Syracuse North. Book now to elevate your stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8
Based on 551 reviews
Cleanliness: 7.35
Service: 10
Location: 10
Room Quality: 6.32
Amenities: 7.36
Value for Money: 6.31
Food and Beverage: 8.34
Overall Experience: 8.3
C
Colin • family_with_children • us
9
2026-05-14 • via Nuitee
C
Cheryl • extended_group • us
9
Pros:

breakfast was good lots of choices , The price of the room was exceptional ,staff was friendly and professional great place to stay foe the price

Cons:

didn't have enough tables to sit and eat, and they didn't refill the bagel toast bread box , when i got there it was empty except some bread for toast

2026-05-12 • via Nuitee
B
Benjamin • extended_group • us
3
Horrible
Pros:

Booking.com totally took advantage of the Syracuse college graduation and over charged me for a hotel nowhere near what I should have paid. The hotel was dirty. I booked 3 rooms and all were dusty. The sofa bed in each room was covered in stains. We never sat down on it. The safety lock was broken. The hotel was recently a “Comfort Suites” and it must have been purchased by a company that had no intention to remodel or update it. I will never stay there again and I will never use Booking.com. I was charged 3,000.00 for 3 rooms for 4 nights. It was a $100 a night max. I can go on for pages, but it wont change the overpriced fee or make the room any cleaner.

Cons:

Give me a discount on that disgusting room.

2026-05-11 • via Nuitee
B
Binion • family_with_children • us
7
It was j7st a place to stay for a graduation.
Pros:

That it was close to downtown

Cons:

Dirty couch in room. We didnt use pull out bed on it.

2026-05-10 • via Nuitee
S
SPCar • solo_traveller • us
8
Pros:

The staff all were extremely friendly. It was clean. The bed was comfortable. Breakfast was very good with many choices.

Cons:

There were no tissues in the room.

2026-05-05 • via Nuitee
S
Susan • couple • us
3
When we arrived my husband called it "almost nice"
Pros:

The location was helpful and the beds and carpets were clean.

Cons:

The hallways were full of bags of garbage that never got removed all weekend, the shower/tub was broken and also didn't drain. The room lighting was oddly dim. The couch had disturbing stains on it and the bathroom had mold in the crevices.

2026-04-30 • via Nuitee
J
Jolanda • family_with_children • us
8
Totally enjoyed our stay. Friendly staff. None of the above concerns were show stoppers.
Pros:

Adequate. On our second day we went to Cracker Barrel. It was really close by.

Cons:

Floor of the elevator.... really needs cleaning.
The pool - could be cleaner - gobs of hair and bandaids in the water.
The public bathroom near the pool was out of toilet paper.
One of the excercise machines was broken.

2026-04-29 • via Nuitee
L
Lindsay • couple • us
9
2026-04-29 • via Nuitee
J
John • family_with_children • us
4
2026-04-26 • via Nuitee
J
Jocelyne • solo_traveller • ca
2
Pros:

L'emplacement

Cons:

Le personnel, l'équipement, le déjeuner

2026-04-14 • via Nuitee
J
Justina • couple • us
7
Pros:

The peace and quiet

Cons:

Water wasn't hot

2026-04-14 • via Nuitee
A
alicia • solo_traveller • us
7
Cons:

Rooms were dirty

2026-04-13 • via Nuitee
T
thomas • family_with_children • us
6
2026-04-11 • via Nuitee
D
David • solo_traveller • us
10
2026-04-10 • via Nuitee
C
Chuck • couple • us
7
Pros:

The location was good for us and the bed was comfortable

Cons:

The room could use some cleaning. The hair dryer was missing and I asked twice and was told they couldn’t give us one but maintenance would have to install one, never happened. The stopper in the sink was broken but I found the parts and fixed it myself.

2026-04-10 • via Nuitee
M
Matthew • family_with_children • us
9
2026-04-05 • via Nuitee
F
Fran • family_with_children • us
4
Terrible
Pros:

Room was clean

Cons:

I went there because they had a pool for my boys birthday pool was not able to be used. My only reason for going to the hotel was for the kids to swim.

2026-04-04 • via Nuitee
N
Nikolay • couple • ca
1
it is necessary to radically change the attitude towards clients
Pros:

Disgusting impression of the service offered

Cons:

On March 15, 2026, when I checked into my room, I discovered it was uncleaned, with signs of human presence everywhere, and the bed hadn't been made with clean sheets at all, clearly indicating two people had slept there (there's a photo). I immediately canceled my reservation and received a refund.
Today is April 1st, and the refund hasn't been processed. I sent two emails to the hotel but haven't received a response.
My impression of the hotel is disgusting.
I demand a prompt refund for this room.N
Nikolay Zhuchkov
1945nik@gmail.com

2026-04-01 • via Nuitee
M
Mansfield • couple • us
1
Pros:

It was comfy

Cons:

It was nasty , pool had bacteria in it and there was mold

2026-03-30 • via Nuitee
K
Keshav • couple • us
5
It was ok
Pros:

Parking

Cons:

I paid almost $200 for the night and the hot showers was not working. I called the front desk. They came and fix it in an hour and the water was overflowing from the shower room so overall it was it was OK.

2026-03-29 • via Nuitee