Cicero Grand - Syracuse North

Hotels
RocketFuel (FR)
8 (515 reviews)
5875 Carmenica Drive , Cicero , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Non-smoking throughout
Heated pool
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Dirty rooms
Overpriced
Poor amenities
Bad breakfast

Categories

Cleanliness
7.35
Numerous reviews mentioned dirty rooms, stained mattresses, and unclean conditions.
Service
10
Customers praised friendly and helpful staff despite the apparent issues.
Location
10
Location was noted as convenient for guests visiting SU.
Room Quality
6.32
Complaints about outdated and dirty rooms were prevalent.
Amenities
7.36
Lacked essential amenities like shampoo, blow dryers, and a functioning pool.
Value for Money
6.31
Many felt the room was overpriced considering the quality provided.
Food and Beverage
8.34
Breakfast offerings were criticized for limited options and poor quality.
Overall Experience
8.3
Disappointment was common due to high expectations not being met.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-28 06:42

Property Description

Indulge in Luxury Amenities

This hotel boasts an indoor pool and suites featuring a sofa bed in a separate seating area. Enjoy a complimentary breakfast during your stay.

Modern Comforts

Each suite is equipped with free cable on flat-screen TVs, microwaves, refrigerators, work desks, and ironing facilities for your convenience.

Convenience at Your Fingertips

Stay connected with free Wi-Fi and wired Internet access throughout the hotel. Take advantage of the fitness room, fireside seating in the lobby, and on-site laundry facilities. Don't forget to grab your free coffee at the 24-hour desk.

Experience the perfect blend of comfort and convenience at Comfort Suites Cicero - Syracuse North. Book now to elevate your stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8
Based on 515 reviews
Cleanliness: 7.35
Service: 10
Location: 10
Room Quality: 6.32
Amenities: 7.36
Value for Money: 6.31
Food and Beverage: 8.34
Overall Experience: 8.3
J
Jocelyne solo_traveller ca
2
Pros:

L'emplacement

Cons:

Le personnel, l'équipement, le déjeuner

2026-04-14 via Nuitee
J
Justina couple us
7
Pros:

The peace and quiet

Cons:

Water wasn't hot

2026-04-14 via Nuitee
A
alicia solo_traveller us
7
Cons:

Rooms were dirty

2026-04-13 via Nuitee
T
thomas family_with_children us
6
2026-04-11 via Nuitee
C
Chuck couple us
7
Pros:

The location was good for us and the bed was comfortable

Cons:

The room could use some cleaning. The hair dryer was missing and I asked twice and was told they couldn’t give us one but maintenance would have to install one, never happened. The stopper in the sink was broken but I found the parts and fixed it myself.

2026-04-10 via Nuitee
D
David solo_traveller us
10
2026-04-10 via Nuitee
M
Matthew family_with_children us
9
2026-04-05 via Nuitee
F
Fran family_with_children us
4
Terrible
Pros:

Room was clean

Cons:

I went there because they had a pool for my boys birthday pool was not able to be used. My only reason for going to the hotel was for the kids to swim.

2026-04-04 via Nuitee
N
Nikolay couple ca
1
it is necessary to radically change the attitude towards clients
Pros:

Disgusting impression of the service offered

Cons:

On March 15, 2026, when I checked into my room, I discovered it was uncleaned, with signs of human presence everywhere, and the bed hadn't been made with clean sheets at all, clearly indicating two people had slept there (there's a photo). I immediately canceled my reservation and received a refund.
Today is April 1st, and the refund hasn't been processed. I sent two emails to the hotel but haven't received a response.
My impression of the hotel is disgusting.
I demand a prompt refund for this room.N
Nikolay Zhuchkov
1945nik@gmail.com

2026-04-01 via Nuitee
M
Mansfield couple us
1
Pros:

It was comfy

Cons:

It was nasty , pool had bacteria in it and there was mold

2026-03-30 via Nuitee
K
Keshav couple us
5
It was ok
Pros:

Parking

Cons:

I paid almost $200 for the night and the hot showers was not working. I called the front desk. They came and fix it in an hour and the water was overflowing from the shower room so overall it was it was OK.

2026-03-29 via Nuitee
A
Alery family_with_children us
9
Highly recommend and would stay again. We enjoyed a relaxing weekend getaway with our kids and it couldn’t have been mor
Pros:

Easily accessible. Cleanly. Well lit. Conveniently located right off the highway.

Cons:

Honestly nothing stands out. I enjoyed our stay.

2026-03-29 via Nuitee
A
alicia family_with_children us
6
2026-03-26 via Nuitee
M
Mathews family_with_children us
4
Cons:

No towels in room when we arrived no towels in the pool area wouldnt even let my kids sleep on the pull out bed it was so uncomfortable...severly understaffed they were polite and did there best but was definitely not worth the price for the room I have stayed at cheaper hotels with better accommodations that were more comfortable and cleaner breakfasts was sub par

2026-03-26 via Nuitee
A
abijeetp Business
2
Don’t welcome your customers unless what they booked for is ready.
Pros:

We booked for one night and 3 adults. The site included two queen bed and one sofa bed in which the sofa bed is unbearably uncomfortable. They did not provide comfortable bedding or blankets. This sofa bed needs to be tested for sleeping compatibility before the customers come to sleep in it. This has to be one of the worst experiences I’ve experienced and will be looked further.

2026-03-25 via Tripadvisor
B
Brenda family_with_children us
1
2026-03-25 via Nuitee
C
Crystal family_with_children us
2
Horrible
Pros:

The only good thing i have to say about this hotel was the spaciousness of the room.

Cons:

The hotel was not ideal. There were no clean towels, our room had no heat, the hot water wasnt consistent, the pool was green, there were no pillows or blankets for the pull out bed, the blankets had stains on them. When I was checking out, I told the front desk all of these things and nothing was done. I didnt even get a partial refund. I paid 187 for one night and it wasnt worth a penny of that.

2026-03-25 via Nuitee
D
Donna family_with_children us
6
Pros:

The rate

Cons:

3rd floor

2026-03-25 via Nuitee
R
Robert family_with_children us
8
2026-03-24 via Nuitee
A
Amber family_with_children us
1
2026-03-23 via Nuitee