Holiday Inn Mexico City-Plaza Universidad by IHG

Hotels
•
Holiday Inn Hotels & Resorts
9.1 (262 reviews)
Parroquia, 1056 Colonia Santa Cruz Atoyac , Mexico City , mx

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Service
Comfortable Rooms
Cons:
Bugs in rooms
Noise from other rooms
Breakfast not included

Categories

Cleanliness
8.18
Multiple reviews mentioned cleanliness but also noted issues with bugs, impacting the cleanliness perception.
Service
9.65
Generally positive remarks about the staff and service, although some experiences were mixed.
Location
9.69
Highlighted as a strong positive, particularly for convenience regarding nearby amenities.
Room Quality
9.14
Rooms were generally comfortable, although there were some complaints about noises from neighboring rooms.
Amenities
8.67
Amenities were positively noted, but some were suggested to be improved (e.g., mini-bar, pillows).
Value for Money
8.63
Some reviews indicated that the price did not fully match the offerings, especially regarding breakfast.
Food and Beverage
9.18
Food options received praise, although some feedback indicated some dishes were overly seasoned.
Overall Experience
9.65
Most guests reported a positive experience overall, despite some isolated issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:10

Property Description

Convenient Location
Located in Plaza Universidad Square, Holiday Inn Mexico City-Plaza Universidad is strategically positioned near key attractions like Estadio Azul and the city’s historic center.

Modern Amenities
Enjoy complimentary Wi-Fi throughout the hotel, stylish rooms with ergonomic workspaces, and private bathrooms stocked with free toiletries for your comfort.

Dining Excellence
Indulge in international cuisine at Las Ventanas restaurant or unwind with a drink at the lobby bar, offering a wide selection of beverages.

Book your stay at Holiday Inn Mexico City-Plaza Universidad for a seamless blend of convenience, comfort, and culinary delights.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

For any room including breakfast, the rate includes a coupon redeemable for breakfast in the hotel restaurant. Limit USD 20 per room per day.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Property Policies

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.1
Based on 262 reviews
Cleanliness: 8.18
Service: 9.65
Location: 9.69
Room Quality: 9.14
Amenities: 8.67
Value for Money: 8.63
Food and Beverage: 9.18
Overall Experience: 9.65
F
FRANCISCO • couple • ec
8
Ok
Pros:

Buena ubicación. Camas cómodas. Sábanas limpias. Desayuno excelente.

Cons:

Todo bien

2026-02-13 • via Nuitee
R
Rodas Alvarado • solo_traveller • gt
10
2026-02-12 • via Nuitee
H
hector • couple • mx
10
2026-02-10 • via Nuitee
J
José Dorival • extended_group • br
8
2026-01-20 • via Nuitee
T
Takahiro • extended_group • jp
8
とても清潔感があり、快適に過ごせるホテルです
Pros:

清潔さ

Cons:

冷蔵庫がなかった点

2026-01-19 • via Nuitee
S
Sergio Alfredo • family_with_children • mx
10
Excelente
Pros:

La habitación.

Cons:

No te incluyen desayuno.

2026-01-19 • via Nuitee
H
Hortencia • family_with_children • mx
10
2026-01-19 • via Nuitee
J
JOSÉ ENRIQUE • solo_traveller • mx
8
Cumplió las expectativas que buscaba.
Pros:

El desayuno muy bien, la ubicación excelente.

Cons:

El área de recepción, me pareció muy lenta y la persona que me atendió, no hablaba, murmuraba, y era muy difícil entenderle. En el restaurante, tuve que solicitar 3 veces la cuenta.

2026-01-19 • via Nuitee
I
Ivett • family_with_children • mx
8
2026-01-18 • via Nuitee
A
ARTURO • couple • mx
8
2026-01-16 • via Nuitee
F
Fernando • couple • mx
9
2026-01-15 • via Nuitee
G
Gabriela • couple • ch
9
Pros:

Buena ubicación, es confortable, limpio el staff muy agradable.

2026-01-09 • via Nuitee
A
America • family_with_children • us
10
2026-01-07 • via Nuitee
C
Clancy • couple • us
10
Pleasant stay
Pros:

Great Customer service, cleanliness, comfortable and wonderful stay.

Cons:

NA

2026-01-04 • via Nuitee
C
CLAUDIA • family_with_children • mx
9
Comodo
2026-01-04 • via Nuitee
M
Mayra • family_with_children • mx
9
2026-01-02 • via Nuitee
L
Lourdes • couple • co
10
Estancia perfecta
Pros:

Todo, la ubicación, la atención, las instalaciones

Cons:

Todo me gustó

2025-12-30 • via Nuitee
M
Martha Georgina • family_with_children • mx
10
2025-12-29 • via Nuitee
D
Daniel • family_with_children • mx
8
Pros:

Location

Cons:

Service

2025-12-28 • via Nuitee
M
Maria De Los Angeles • family_with_children • mx
3
Pros:

Al llegar hubo un detalle con la habitación, el personal lo resolvio de la mejor manera pero al cambiarnos de habitación habia bichos, me camino uno amarillito en mi pijama y amaneci con ronchas. Muy mala noche. Fue terrible. Creo que lo que les esta fallando es el personal de limpieza.
Ya no se reportó el segundo incidente. Es bonito el hotel pero la higiene en camas mal.

Cons:

Los bichos en la cama.
Picazon durante toda la noche. He estado en otros hoteles más ecónomicos y nunca nos ha pasado eso.

2025-12-26 • via Nuitee