Holiday Inn Express Hotel & Suites Lebanon by IHG

Hotels
Holiday Inn Express
7.8 (393 reviews)
2205 East Cumberland Street , Lebanon , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Good breakfast
Friendly staff
Convenient location
Cons:
Unclean rooms
Poor maintenance
Loitering guests

Categories

Cleanliness
6.16
Numerous complaints about damp, dirty rooms, and unclean bedding.
Service
8.13
Mixed feedback on staff availability, but positive experiences noted.
Location
9.17
Conveniently located close to attractions; appreciated by guests.
Room Quality
6.62
Rooms need updating; issues with cleanliness and smell reported.
Amenities
7.65
Basic amenities provided, but some upgrades needed.
Value for Money
7.61
Generally viewed as too expensive for the quality offered.
Food and Beverage
8.66
Highlight on good breakfast experiences despite some shortages.
Overall Experience
8.43
Average stay with significant room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:46

Property Description

Convenient Location
Located just a short distance from Hersheys Chocolate World and Hersheypark, Holiday Inn Express Hotel & Suites Lebanon offers easy access to popular attractions in the area. Additionally, being close to Lancaster Airport makes travel hassle-free for guests.

Comfortable Accommodations
Each air-conditioned room at the 2-star hotel is equipped with modern amenities including free WiFi, a flat-screen TV, and a private bathroom. Guests can also enjoy the convenience of a desk, bed linen, and towels provided in every room.

Relaxing Amenities
Guests can unwind and recharge at the hotel's fitness centre or take a refreshing dip in the indoor pool. The 24-hour front desk ensures that guests receive assistance anytime during their stay.

Book your stay at Holiday Inn Express Hotel & Suites Lebanon, an IHG Hotel for a comfortable and convenient lodging experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

The property is currently undergoing renovations unt further notice. The active hours will be from 9am to 6pm all days of the week.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDT

Location

Guest Reviews

7.8
Based on 393 reviews
Cleanliness: 6.16
Service: 8.13
Location: 9.17
Room Quality: 6.62
Amenities: 7.65
Value for Money: 7.61
Food and Beverage: 8.66
Overall Experience: 8.43
D
DayTrip31388485404 Business
2
Horrible IHG
Pros:

I work railroad and I’ve been here for a while every week even though I had a do not disturb on my door somebody has came in my room and moved my stuff three or four the other guys I work with had pills stolen, and one guy had a Garmin watch stolen out of his room. All the linens are damp, and there were bugs in the room. NO HOT WATER BEEN HERE FOR A MONTH! Supervisor books rooms don’t have anyway to change it

2026-08-13 via Tripadvisor
E
Edward solo_traveller us
10
2026-08-11 via Nuitee
C
Charles family_with_children us
6
2026-08-05 via Nuitee
J
j0hnmurraym Family
10
It was great
Pros:

Good clean rooms. Cost seems high but that’s the story nowadays.

2026-08-01 via Tripadvisor
M
Melinda solo_traveller us
8
Good place to stay for the price!
Pros:

The staff was incredibly accommodating!! Our fridge was broken, they had it replaced quickly, we needed sheets for the pullout, and they were quick to respond. Very friendly!

Cons:

Sadly, the pool was under construction.

2026-07-20 via Nuitee
M
Melgar solo_traveller us
8
Pros:

Buen parqueo y las personas q trabajan ahí son amables

Cons:

El sofá está lleno de pelo de perros y mi esposa es alérgica a eso
Y en el desayuno no tenían pancake mix

2026-07-18 via Nuitee
M
Megan family_with_children us
6
Fine for a stay while on the road but very basic
Cons:

bathroom light was flickering and had to have it fixd

Walls were spackled and primed and not painted over

2026-07-17 via Nuitee
W
william couple us
5
Only adequate.
Pros:

Nice front desk staff.

Cons:

Tv couldn’t work. Shower had no soap. Breakfast was meager with no batter for pancakes. Carpets were not vacuumed in certain areas.

2026-07-11 via Nuitee
G
Geronimo Almanzar solo_traveller us
10
Pros:

La amabilidad del personal

Cons:

Que fui por poco tiempo

2026-07-06 via Nuitee
P
Pamela couple us
8
Pros:

The location

Cons:

Great for the one night

2026-07-03 via Nuitee
A
Andria couple us
1
2026-06-24 via Nuitee
A
Ashley family_with_children us
8
Expensive for one night but a nice place
Pros:

It was good location

Cons:

The pricing was high

2026-06-18 via Nuitee
J
Jose Lafontaine solo_traveller us
10
Pros:

Was good

2026-05-24 via Nuitee
F
Felicia family_with_children us
6
Mid
Pros:

Decent not horrible not great

Cons:

Pool was not working after I was told on phone it was. Water pressure in shower was not good. Asked for extra towels for the shower was told they didn’t have any. They were all being washed.

2026-05-18 via Nuitee
P
Paula couple us
2
I will never stay at a Holiday Inn Express again
Cons:

There was mold in the bathroom, peeling wall paper, no hot water for showers, the breakfast was awful and most of the staff did not speak english.

2026-05-12 via Nuitee
A
Alma solo_traveller us
5
The front desk was notified regarding the ant issue and noise. A simple room change would have resolved the issue, howe
Pros:

The front desk staff was amazing. Very professional and pleasant.

Cons:

We had tones of ants in our room and the noise from the upper floor made it impossible to get rest.

2026-05-03 via Nuitee
C
Cassandra solo_traveller us
5
Pros:

Staff were friendly.

Cons:

They were under construction and they were in the rooms around us. There was a lot of noise. Also, the AC didn't work that great. When we called to ask about it there was an apathetic response. We were also charged a $50 deposit that no one mentioned.

2026-04-28 via Nuitee
P
pearlt372 Family
2
Horrible dirty place
Pros:

My room was nasty and the air conditioner did not work. I paid over $200 a night and they did nothing.

2026-04-12 via Tripadvisor
H
Holland solo_traveller us
4
Breakfast was not good
Cons:

Location

2026-04-11 via Nuitee
P
patricia family_with_children us
9
Pros:

Location.

Cons:

By the time we arrived most nearby restaurants were closed.

2026-04-06 via Nuitee