Holiday Inn Express & Suites Dewitt - Syracuse by IHG

Hotels
•
Holiday Inn Express
8.6 (349 reviews)
5908 Widewaters Parkway , East Syracuse , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly service
Good breakfast
Modern facilities
Cons:
Issues with AC
Price during events
Lack of blackout curtains

Categories

Cleanliness
8.11
Generally clean rooms, though some issues mentioned with facilities.
Service
9.08
Staff reported as friendly and helpful throughout multiple reviews.
Location
8.72
Convenient location with easy access to nearby attractions.
Room Quality
8.57
Rooms noted as modern and comfortable with some comments on size.
Amenities
8.1
Good amenities like breakfast and printing service, but some complaints about breakfast timing.
Value for Money
8.56
Generally good value, though some felt pricing during events was high.
Food and Beverage
8.61
Breakfast was praised, with some comments indicating a desire for more options.
Overall Experience
9.08
Most guests expressed a desire to return, indicating a positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:09

Property Description

Convenient Location
Located just off I-481 and a short drive from downtown Syracuse, Holiday Inn Express & Suites Dewitt offers easy access to local attractions.

Modern Amenities
Each room is equipped with a 32-inch HD TV with HBO, free Wi-Fi, and a work desk. Guests can also enjoy the indoor pool and the hotel's modern fitness center.

Nearby Attractions
Explore the Erie Canal Museum just 5 miles away or visit the Rosamond Gifford Zoo, only a 12-minute drive from the hotel.

Experience comfort and convenience at Holiday Inn Express & Suites Dewitt - Syracuse.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 349 reviews
Cleanliness: 8.11
Service: 9.08
Location: 8.72
Room Quality: 8.57
Amenities: 8.1
Value for Money: 8.56
Food and Beverage: 8.61
Overall Experience: 9.08
M
Michelle • solo_traveller • us
9
2026-02-13 • via Nuitee
C
Courtney • couple • us
10
2026-01-22 • via Nuitee
W
Weiyee Michelle • family_with_children • us
9
It was a great experience
Pros:

Breakfast was great they even had bacon. The room was big not too cramped. They had good brand bathroom supplies.

Cons:

The location is not walkable. We had a car so that was not a big deal. If you want a walkable to town hotel this is not it.

2026-01-19 • via Nuitee
K
kamping • family_with_children • us
9
Nice, present stay
Pros:

Clean and nice staff in the morning breakfast

Cons:

The small of bleach is very strong in the bed sheet

2026-01-19 • via Nuitee
C
Chris • family_with_children • us
9
2026-01-19 • via Nuitee
A
Andrew • solo_traveller • us
9
Pros:

Friendly staff, clean room, and good breakfast.

2025-12-29 • via Nuitee
S
Stephen • couple • au
10
Pros:

Breakfast was excellent, loved the honey container.
Having a printer was a practical amenity.
Parking was easy and close by.

2025-12-28 • via Nuitee
J
Joyce • couple • us
9
2025-12-08 • via Nuitee
M
Michelle • solo_traveller • us
9
It was modern, clean and convent. The bed was comfortable and the heater was quiet.
Pros:

It was close to a lot

Cons:

Nothing

2025-12-05 • via Nuitee
N
Norah • couple • ie
8
Value for money
Pros:

Friendly staff, very helpful.

Cons:

The pillows were too soft for me. First world problems!!

2025-11-11 • via Nuitee
S
Scott
6
Pros:

The room was clean and comfortable. The only problems were the walls were hollow where I could hear the visitors talking in the next room and I can hear footsteps coming from the room above. Staff did not seem friendly. They did not say good morning unless they were spoken to. It seems it hurt them to open their mouth.

2025-10-12 • via Nuitee
K
Kristina • family
10
Pros:

Extremely clean and very friendly staff!

2025-10-11 • via Nuitee
M
Mark
10
Pros:

Quiet. Close to restaurants on Erie Blvd.

2025-10-09 • via Nuitee
H
Heather • extended_group • us
5
Overall decent i guess with a few snags
Pros:

It was clean and the bathroom was nicely stocked with any extras that we may have needed

Cons:

The AC (/heater) did not work. Room was extremely warm. The toilet would constantly run so we could have to fix it everytime it did that. There was extra blankets, pillows, or sheets in the closet.

2025-10-08 • via Nuitee
D
Donna-Jean • family_with_children • us
7
Pros:

Comfortable beds

Cons:

Breakfast

2025-10-06 • via Nuitee
S
Steve
10
Pros:

Clean, good breakfast.

2025-10-06 • via Nuitee
A
Ashtyn • family_with_children • us
8
2025-10-05 • via Nuitee
J
Janice • family
8
Pros:

All good.

2025-10-05 • via Nuitee
E
Eial
10
Pros:

Excellent customer service

2025-09-29 • via Nuitee
G
Greg • family
2
Pros:

Overpriced for Syracuse Parents weekend. I spent with tax $711.00 for one night. This hotel price is price gouging for parents weekend. It is awful that the hotels are allowed to get away with this.

2025-09-29 • via Nuitee