Holiday Inn Express & Suites Dewitt - Syracuse by IHG

Hotels
•
Holiday Inn Express
8.6 (376 reviews)
5908 Widewaters Parkway , East Syracuse , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly service
Good breakfast
Modern facilities
Cons:
Issues with AC
Price during events
Lack of blackout curtains

Categories

Cleanliness
8.11
Generally clean rooms, though some issues mentioned with facilities.
Service
9.08
Staff reported as friendly and helpful throughout multiple reviews.
Location
8.72
Convenient location with easy access to nearby attractions.
Room Quality
8.57
Rooms noted as modern and comfortable with some comments on size.
Amenities
8.1
Good amenities like breakfast and printing service, but some complaints about breakfast timing.
Value for Money
8.56
Generally good value, though some felt pricing during events was high.
Food and Beverage
8.61
Breakfast was praised, with some comments indicating a desire for more options.
Overall Experience
9.08
Most guests expressed a desire to return, indicating a positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:09

Property Description

Convenient Location
Located just off I-481 and a short drive from downtown Syracuse, Holiday Inn Express & Suites Dewitt offers easy access to local attractions.

Modern Amenities
Each room is equipped with a 32-inch HD TV with HBO, free Wi-Fi, and a work desk. Guests can also enjoy the indoor pool and the hotel's modern fitness center.

Nearby Attractions
Explore the Erie Canal Museum just 5 miles away or visit the Rosamond Gifford Zoo, only a 12-minute drive from the hotel.

Experience comfort and convenience at Holiday Inn Express & Suites Dewitt - Syracuse.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 376 reviews
Cleanliness: 8.11
Service: 9.08
Location: 8.72
Room Quality: 8.57
Amenities: 8.1
Value for Money: 8.56
Food and Beverage: 8.61
Overall Experience: 9.08
T
Thomas Olson • solo_traveller • us
8
2026-06-27 • via Nuitee
E
Esslie • couple • us
9
Exceeded expectations!
Pros:

Our experience at the hotel exceeded our expectations. The rooms must have been recently renovated because everything was in excellent condition. The breakfast bar was one of the best we have had at a hotel in a long time. I would definitely recommend this hotel.

Cons:

The only negative was that the clock didn't work in the room.

2026-06-22 • via Nuitee
N
Nancy • solo_traveller • us
10
2026-06-17 • via Nuitee
C
Clint • couple • us
10
Holiday Inn Express & Suites Dewitt-Syracuse was an excellent choice for our brief stay.
Pros:

The Holiday Inn Express and Suites provided a good location for our brief stay, the best bed of our trip, a good breakfast, a nicely appointed room and seemed relatively new.

Cons:

Didn't have time to watch TV, but the channels seemed limited.

2026-06-17 • via Nuitee
A
Andrea • couple • us
7
2026-06-09 • via Nuitee
K
Koster • couple • us
9
2026-06-07 • via Nuitee
K
kristen • couple • us
8
2026-05-30 • via Nuitee
D
David • couple • us
10
Pros:

Would buy one of the beds if I knew the brand

2026-05-23 • via Nuitee
M
Marsha • solo_traveller • us
10
Met my needs.
Pros:

Very friendly. Good breakfast

2026-05-23 • via Nuitee
S
surachai • family_with_children • us
9
2026-05-14 • via Nuitee
H
HongYan • extended_group • us
10
2026-05-11 • via Nuitee
A
Anntoinette • solo_traveller • us
4
Pros:

The room was a decent size. Beds were comfortable.

Cons:

The TV didn't work and we had to wait for maintenance to come the next morning. They came as we were checking out. For $700, you would expect the TV to work. There was also a dirty washcloth left in the shower.

2026-05-10 • via Nuitee
G
Gail • couple • us
8
2026-05-02 • via Nuitee
C
Crystal • couple • us
10
Staff members were very helpful and friendly. The hotel was exceptionally clean.
Pros:

Location was close to where I live and the thruway.

Cons:

No issues

2026-04-27 • via Nuitee
H
Heather • family_with_children • us
10
2026-04-18 • via Nuitee
C
Colin • family_with_children • gb
5
See above
Pros:

New and clean

Cons:

Excessive “holding deposit “ of $100 per room charged at check in. Still not returned to my account

2026-04-09 • via Nuitee
W
Waylon • family_with_children • ca
10
2026-04-05 • via Nuitee
W
Waylon • family_with_children • ca
10
2026-04-03 • via Nuitee
M
Michael • extended_group • us
10
Pros:

The man that checked me was very nice and assisted me as needed.

Cons:

I enjoyed my stay

2026-03-31 • via Nuitee
S
Sherry • family_with_children • us
10
wonderful stay will return
Pros:

Friendly Staff very polite and courteous, clean and breakfast was good, lots of choices.................................................................................................................................

2026-03-30 • via Nuitee