Cambridge Hotel Medan

Hotels
8.5 (192 reviews)
Jalan S. Parman No. 217 , Medan , id

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Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location with shopping center
Cons:
Cleanliness issues
Poor service and food quality

Categories

Cleanliness
7.81
The bathroom wasn’t very clean, with hair present, and the rooms were reported to be dark and in need of cleaning.
Service
8.77
Staff were generally friendly, but there were significant service issues noted, including chaotic service during meals.
Location
10
Shopping center in the building adds convenience, is a strong positive point.
Room Quality
8.26
Rooms were described as nice, but issues like peeling wallpaper and patch repairs were noted.
Amenities
7.8
The gym was dated and lacked basic equipment, while the pool area needed more seating.
Value for Money
8.25
The hotel was perceived as overpriced compared to the service and experience received.
Food and Beverage
7.31
Food quality was average and overpriced, with several service delays reported.
Overall Experience
9.8
The experience was mixed, with some positives but significant negatives overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:42

Property Description

Modern Rooms and Amenities
Cambridge Hotel Medan offers modern rooms equipped with air conditioning, satellite TV, and marble bathrooms. Guests can enjoy extras like bathrobes, slippers, and free toiletries, ensuring a comfortable stay.

Relaxation and Wellness
Guests can unwind with spa services, sauna, gym, and hot tub facilities. Whether for leisure or business, the hotel provides the perfect environment for relaxation and rejuvenation.

Dining with a View
From Asian to Western cuisines, guests can indulge in a variety of dishes at The Café and The Edge Restaurant while enjoying unobstructed city views. The Rendezvous Lobby Lounge also offers a selection of light snacks for a delightful dining experience.

Book your stay at Cambridge Hotel Medan for a perfect blend of comfort, luxury, and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KNO

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for Rp 475,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 192 reviews
Cleanliness: 7.81
Service: 8.77
Location: 10
Room Quality: 8.26
Amenities: 7.8
Value for Money: 8.25
Food and Beverage: 7.31
Overall Experience: 9.8
Y
yusri • solo_traveller • my
8
2026-04-18 • via Nuitee
H
Henry • solo_traveller • us
1
The room picture in booking.com picture is different from the room tgat I got. Then we complaint to booking.com and we a
Pros:

Nothing.

Cons:

DIRTY

2026-04-16 • via Nuitee
N
Nota • couple • au
6
It's not worth what I paid for
Pros:

Location is in central to the city

Cons:

The food and the service were all average and there was once I saw a small cockroach crawling on the bed

2026-04-13 • via Nuitee
A
Adrian John • couple • my
10
2026-04-09 • via Nuitee
A
Akiko • solo_traveller • jp
7
2026-04-09 • via Nuitee
A
Akiko • solo_traveller • jp
7
2026-04-09 • via Nuitee
A
Akiko • solo_traveller • jp
7
2026-04-09 • via Nuitee
S
Sidiq • family_with_children • sg
7
2026-04-05 • via Nuitee
S
Sidiq • family_with_children • sg
7
2026-04-05 • via Nuitee
M
Muhammad ali • couple • be
10
2026-04-01 • via Nuitee
M
Muhammad ali • couple • be
10
I had an excelent stay, and willing to come back again and again.
Pros:

It's location, the room , the breakfast, a whole staff, the services.

Cons:

nothing

2026-03-27 • via Nuitee
M
Muhammad ali • couple • be
10
2026-03-27 • via Nuitee
O
Oeij • couple • my
8
Very good
Pros:

In the city, connect to the mall

Cons:

The bathroom floor slippery. The lift very slow

2026-03-16 • via Nuitee
S
Subramanian • family_with_children • my
10
Pros:

Good 👍

Cons:

Food

2026-03-05 • via Nuitee
N
noreen • couple • gb
7
A good stop for one night stay if you I have just arrived in the country.
Pros:

It was comfortable it was central and it wasn’t very noisy.

Cons:

N/A

2026-01-21 • via Nuitee
R
Roslan • solo_traveller • my
8
aircondition too cold
Pros:

good

Cons:

location

2026-01-14 • via Nuitee
Y
Yusri • extended_group • my
10
2026-01-08 • via Nuitee
K
Kurniawan • family_with_children • id
9
2025-12-28 • via Nuitee
M
Muhammad • solo_traveller • id
10
2025-12-13 • via Nuitee
N
nprem33 • Solo travel • Chennai (Madras), Chennai District, Tamil Nadu
2
⭐ Heartless and Unethical – Deeply Disappointed with Agoda and Hotel Cambridge, Medan
Pros:

⭐ Heartless and Unethical – Deeply Disappointed with Agoda and Hotel Cambridge, Medan

I had booked Hotel Cambridge, Medan (Indonesia) through Agoda for 11–14 November 2025. Unfortunately, I suddenly developed serious health issues with fluctuating blood pressure and sugar levels. My long-time cardiologist (Head of Cardiology at a reputed hospital who has been treating me since 2003) advised strict bed rest and to avoid any long travel for 3–6 months. A formal medical certificate was promptly issued and shared with both Agoda and the hotel.

In view of this genuine and unavoidable medical emergency, I requested either a waiver of cancellation charges or at least a credit towards a future stay. Instead of showing empathy or offering any reasonable solution, Agoda and Hotel Cambridge kept passing responsibility between each other, refusing to assist in any manner and simply quoting that the booking was “non-refundable.”

While I fully understand policy terms, rules must allow for humane exceptions in cases of proven medical emergencies. Sadly, both Agoda and the hotel displayed complete insensitivity, rigidity, and lack of compassion. The Reservations Manager at the hotel did not even attempt to escalate the matter or explore a possible resolution.

This experience was deeply disappointing and disheartening. It clearly shows that both Agoda and Hotel Cambridge are interested only in collecting money, not in serving customers or acting responsibly when it truly matters.

I strongly caution fellow travellers: avoid Agoda and Hotel Cambridge, Medan. Don’t fall for their polished words and marketing — when you really need help, you’ll find no empathy, no accountability, and no decency.

Utterly unprofessional, unethical, and heartless.

2025-11-10 • via Tripadvisor