Homewood Suites by Hilton St. Louis - Galleria

Run don’t walk as far away from this hotel as you possibly can!! There is practically no House Keeping services! You will be emptying your own trash and getting your own towels but don’t expect your dirty ones to be taken away-that won’t happen! The Director of House Keeping and the manager will tell you House Keeping is coming, but they never show up! I had to empty my own trash and get my own towels and along with several other people I saw are retrieving towels from the front desk. This is the worst Hilton property I have ever stayed in as 25 years as a Hilton Diamond member.!!!

This is the first review I've ever written in nearly 30 years of business travel. The pics of the exterior and lobby are legit and impressive, however, that's about the best thing I experienced.
- [ ] Shower didn't work
- [ ] No shampoo in dispenser
- [ ] Front desk was understaffed and phones were ringing off the hook
- [ ] No replies by chat agent when I asked 2 separate times to address broken AC
- [ ] Parking lot over sold and it was unclear where to park
- [ ] Room smelled like it was smoked in and then had some kinda orange air spray to cover it.
- [ ] Something gross at kitchen. Another guest screached---not sure what she saw. My son became ill shortly after breakfast. Not sure if related, but I wonder...
- [ ] Dogs in indoor dining area near buffet seems unsanitary
- [ ] Bathroom faucet very loose. Seems like it’s gonna fall off
- [ ] WAY overpriced. For almost $350, I would expect one or 2 of these things. No hotel is perfect.
- [ ] mattress was majorly indented in the center in the main room.
- [ ] tv didn’t work to get channels in suite area.
Couldn't bring myself to try the pool. Odd things floating on top.

TO BE FAIR:
The gym was very nice
Very nice lady for check out at the front desk.

The gym was new and clean.

The staff was amazing!

Nothing

Location was good.

Hilton Homewood Suites Galleria St. Louis
*You can't post on their sites because they have shut off their reviews**
STAY FAR AWAY! Weekend from HELL!! Warning-LONG POST!!
This is the second time we stayed here. We are no stranger to this hotel. The first time we stayed a shooting at the bowling alley was occurring across the street and our digital key stopped working and we could not get into the building. Frantic trying to get in I overlooked the fact that they had given our room away. We took whatever we could get because our child was in the hospital up there and needed a place to rest. They weren't sincere but the hotel did the job and it was nice even though this area is not a safe area. I NOW KNOW THIS.
Fast Forward to this weekend. My children had an event to attend in Springfield, IL. We thought we would cut our 5 hour drive to that in half and stay at this hotel. We knew the kids liked the hot tub, pool, gym and the mall. I booked our hotel on May 31 for this weekend (June 12-14). Plenty of time to make sure we had the room we wanted. There were 6 of us traveling. 4 of the 6 were teen boys. I booked through the Hilton website as an honors member. We paid up front $446 guaranteed rate non refundable. I went on my way not realizing that after it cleared a week later on my bank that they charged us for $492.
I get notification on Thursday that we can check in and select our room. I selected room 818 which was for a queen 2 bed suite. I received my digital key and all was well. Friday I wake up to a notification that my digital key was revoked and that I needed to call the office. Well I called the hotel to find out that they had given my room away and did not have any rooms for us.
After going back and forth with the front desk, I said just refund my money and we will get a hotel in Springfield. Well she said she would have to talk with her GM. Approximately 30 minutes later she calls back and says, "No worries, we have 818 available and will see you tonight!"
So we head to St Louis a 3.5 hour drive. We arrive at 10:00 pm. I can't get into the building and I told the man at the desk that my digital key was not working and I was there to check in. He stated that they did not have room 818 for us and that unfortunately they didn't have a room at all for us. I proceeded to get super heated at this point because the lady told us that we would have our room that morning before leaving in the afternoon.
He then stated he could not refund us or walk us to another hotel. I said so what are we supposed to do. He suggested a small king bed room that they had available that would sleep 4 people. I said I have 6 people and that is not going to work. I again stated give us our money back or comp us two rooms.
He then talked to his manager and comped us a room. He made us pay $183 in incidentals which we found out when we checked out was to pay for dogs which we did not even have with us.
We get to the rooms and one room has been broken into and the door doesn't lock. Holes were all punched in the walls/interior doors.
Our room was nice. My teen boys were on separate floors from us so we had to separate to monitor rooms which was ridiculous.
The hot tub was broken and the pool was freezing. The gym was not working either.
At breakfast they barely put out any food and let the coffee run out. People were literally fighting over food like savages because there wasn't enough food to accommodate the guests staying there.
Upon checking out we realized they had charged us for the dog in which they stated they would not give us our money back even though we had proof our animals were at doggy daycare.
They over charged me for the reservation and won't give us the accurate amount that we paid for. They won't take accountability for overbooking and bumping Hilton Honor members from their reserved rooms online and the cherry on top... we went out to our cars where NOW you have to pay $10 a night parking for "security" to monitor your cars in their paid for parking lot. To find a busted up glass vodka bottle thrown at our cars and under our tires.
This place is poorly ran. This is two times they have done this to us. Ask the locals about this area and you will find out this area is like putting lipstick on a pig.
Stay away if you value your time and money

Room Toilet was clogged upon arrival.
Phone in room doesn’t work so had to go down to front desk personally to report it.
Maintenance was prompt attending to it. Thanks for that.
However it continued to clog during the week-long stay. Other parties in our workgroup experienced the same.
Breakfast was not restocked. When inquiring at front desk we were directed to inform kitchen staff. There was no kitchen staff present. So returned to front desk. No results.
Coffee, potatoes, eggs never replenished while we were in breakfast area.
Human urine and feces in elevator one morning.
Internet kept going out.
Traffic noise unbearable in rooms.
As a suite with full size refrigerator and appliances, one would expect certain tools stocked for use….ice cube trays, plates/bowls, flatwear. But there was nothing available in-room.
No ironing board. Requested one from front desk staff and never received.
Hallways dirty and not vacuumed during the course of my 7-night stay. Dirty used rags left in hallway. Overflowing garbage in hallways.
Room upholstered furniture was visibly soiled. No way was I sitting on that!
I spilled on the room floor and couldn’t believe how filthy the floor was as I cleaned up after myself.
Coworker’s room garbage was full when we checked in.
This establishment does not live up to the Hilton name.

Easy to navigate, clean, and welcoming staff!

I love the room spaces and that we had two viewings of the city