Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Great location
Good amenities
Cons:
Fire alarm disturbance
Food quality issues
Bar service limitations

Categories

Cleanliness
7.75
Overall cleanliness mentioned as good, but some issues reported with Chromecast and room card.
Service
8.25
Staff were friendly and helpful throughout the stay.
Location
8.75
The hotel is conveniently located near Twickenham stadium.
Room Quality
8.25
Rooms were spacious and comfortable, contributing to a pleasant stay.
Amenities
7.75
Amenities like the bar were popular, but some items were unavailable.
Value for Money
8.25
Good value noted, with a comfortable stay for the price.
Food and Beverage
7.25
Food quality mixed; some enjoyed it while others found it below average.
Overall Experience
7.75
Generally positive experience with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 00:04

Property Description

Stylish 4-Star Hotel at Twickenham Rugby Stadium

Luxurious Rooms with Marriott Revive Bedding

Indulge in comfort with our large en suite rooms featuring Marriott Revive bedding and 32-inch LCD flat-screen TVs with free satellite channels. Enjoy your favorite shows on Sky One and Sky Sports 1, 2, and 3.

Virgin Active Classic Health Club and On-Site Dining Options

Stay active at the Virgin Active Classic Health Club attached to the hotel, offering a fully equipped gym and a swimming pool. Savor delicious bar food at Formation Bar, grab a coffee at the on-site coffee house, or catch live sports at the international sports bar.

Convenient Location and Free Wi-Fi for Guests

Located just 4.7 miles from Heathrow Airport and 20 minutes from central London, our hotel offers convenience and connectivity. Guests also enjoy 1 hour of free Wi-Fi in public areas.

Book your stay now for a luxurious and convenient experience at our hotel near Twickenham Stadium.

Important information:

Please contact the hotel with regards to parking on match days as this is chargeable, and you will need to book a car parking space.

As a hotel guest you are able to use the TW2 Health and Fitness Club. Please note that the club operates restricted times for family swimming, for more information you can use the Special Requests box when booking, or contact the property directly using the contact details provided in your confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not possible) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 2915 reviews
Cleanliness: 7.75
Service: 8.25
Location: 8.75
Room Quality: 8.25
Amenities: 7.75
Value for Money: 8.25
Food and Beverage: 7.25
Overall Experience: 7.75
K
Karen couple ae
7
Hotel is great, staff are no so!
Pros:

This is the third time we’ve stayed in this property during an England rugby weekend, so its super convenient

Cons:

You really need to do something about the staff you employ for match days. Whilst there are many, they are so slow at responding to requests and half the time didn’t understand what we asked for. The food in the restaurants is below standard and not worth the inflated price

2026-05-09 via Nuitee
C
Connaugh family_with_children gb
8
Generally speaking staff are really friendly and helpful, rooms are modern and comfortable and the location is unbeatabl
Pros:

The staff are super friendly and helpful! The location is unbeatable with the restaurants and bars within the hotel really good too! Been here a couple times now and look forward to the next stay! Having access the gym and spa was a great addition too

Cons:

Having stayed previously, it was a shame to see such a hike in the price almost double what we paid for an international game. We had pizza in the HUDDLE one night, i think there were no more than 4 other tables of 2-4 guests and we had no servers coming to our table when we wanted sauces or the bill etc we had to get up to go find them which was a shame. We ended up removing service charge due to their lack of attention. The room itself had an adjoining door which offered absolutely no sound dampening, which having a small baby was not ideal for us or even the guests in that room when the baby woke in the night. We could hear them not being overly loud but just generally having a loud conversation and joking around which when the baby was asleep was somewhat frustrating. I found it strange that we were a party of 5 in two rooms and they didn’t put us in the joining rooms as this would have saved any hassle with noise from either our baby or the louder (not boisterous) group.

2026-05-08 via Nuitee
R
Rory couple gb
9
2026-05-07 via Nuitee
T
Tracy couple gb
9
Loved my stay at this rugby-themed hotel
Pros:

Location, decoration, comfort

Cons:

Bar prices!

2026-05-07 via Nuitee
A
Andrea solo_traveller gb
10
2026-05-07 via Nuitee
C
Carlo couple gb
8
2026-05-07 via Nuitee
G
Gareth solo_traveller gb
8
2026-05-06 via Nuitee
K
kiran couple gb
3
Pros:

Good area , good parking and rooms were clean.

Cons:

Staff was rude. The fire alarm went off at 8:30am and they did not apologise at all. During check in, I asked where I can register my car and the WiFi password and the response was Abrupt. I would not stay here again due to the staff.

2026-05-06 via Nuitee
L
Lois solo_traveller gb
8
Pros:

perfect for rugby.

Cons:

drinks not available rose wine. ran out.

2026-05-05 via Nuitee
G
Gibran solo_traveller gb
10
Pros:

The receptionist when we arrived was amazing great customer service friendly and welcoming absolutely amazing

2026-05-05 via Nuitee
J
Jill couple gb
10
2026-05-05 via Nuitee
A
Alan couple gb
10
2026-05-04 via Nuitee
J
Joanna extended_group gb
5
Nothing to jump up and down about, but again fab location
Pros:

Perfect location for the Event attended

Cons:

No sound proofing, could here everything next door were saying and vice Versa, awful pillows, really struggled to sleep, limited menu in the loft for dinner, very basic, breakfast ok, no cold storage for meats/cheese, yoghurts and fruit, some staff really difficult to understand and not understanding you, which if we were not honest could of ended up with free dinner. Having to climb into a bath for a shower and nothing to get hold of was pretty difficult, maybe something to look at especially from a health and safety aspect.

2026-05-04 via Nuitee
L
lucy couple gb
8
2026-05-04 via Nuitee
C
Chris solo_traveller gb
10
Pros:

Fantastic location
Great place
perfect staff

2026-05-03 via Nuitee
I
Ian extended_group gb
10
Good value for money with high standards of service
Pros:

Location was fantastic , hotel was spotlessly clean , breakfast was really good , all staff I encountered were helpful and friendly

Cons:

Honestly there was nothing that I disliked

2026-05-03 via Nuitee
N
Natasha extended_group gb
10
We loved ups stay and already booked again!
Pros:

Accessibility for full time wheelchair user and carers was brilliant! Great bed height!

Cons:

Carpet in the accessible room - difficult to move the moving and handling equipment on carpet.
Unable to work the air con controls. Room was too hot.

2026-05-03 via Nuitee
P
Phil couple gb
7
Facilities are excellent, value for money, I’m not sure????
Pros:

The rooms, the hotel and the facilities in general were exceptional.

Cons:

The cost of the room being nearly £400 for one night was far more than I would have wanted to pay, despite the quality of the hotel, I still consider this a lot of money for 1 night in a hotel! As the rugby was on, it was busy and the atmosphere was great, but, I felt that one of the staff on the door was rude to me personally and made me feel very uncomfortable.

2026-05-03 via Nuitee
C
Catherine couple gb
8
Fabulous location and great weekend away
Pros:

Location was great for what we needed. Restaurant was superb and staff friendly and helpful.

Cons:

Nothing comes to mind.

2026-05-03 via Nuitee
N
Nancy couple gb
10
Pros:

Location & easy access to the stadium. Good spacious comfortable room Excellent facilities including fridge Madecto feel comfortable & relaxed

Cons:

Shame limited wine selection due to busy period Rose wine not available

2026-05-03 via Nuitee