Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Great location
Good amenities
Cons:
Fire alarm disturbance
Food quality issues
Bar service limitations

Categories

Cleanliness
7.75
Overall cleanliness mentioned as good, but some issues reported with Chromecast and room card.
Service
8.25
Staff were friendly and helpful throughout the stay.
Location
8.75
The hotel is conveniently located near Twickenham stadium.
Room Quality
8.25
Rooms were spacious and comfortable, contributing to a pleasant stay.
Amenities
7.75
Amenities like the bar were popular, but some items were unavailable.
Value for Money
8.25
Good value noted, with a comfortable stay for the price.
Food and Beverage
7.25
Food quality mixed; some enjoyed it while others found it below average.
Overall Experience
7.75
Generally positive experience with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 00:04

Property Description

Stylish 4-Star Hotel at Twickenham Rugby Stadium

Luxurious Rooms with Marriott Revive Bedding

Indulge in comfort with our large en suite rooms featuring Marriott Revive bedding and 32-inch LCD flat-screen TVs with free satellite channels. Enjoy your favorite shows on Sky One and Sky Sports 1, 2, and 3.

Virgin Active Classic Health Club and On-Site Dining Options

Stay active at the Virgin Active Classic Health Club attached to the hotel, offering a fully equipped gym and a swimming pool. Savor delicious bar food at Formation Bar, grab a coffee at the on-site coffee house, or catch live sports at the international sports bar.

Convenient Location and Free Wi-Fi for Guests

Located just 4.7 miles from Heathrow Airport and 20 minutes from central London, our hotel offers convenience and connectivity. Guests also enjoy 1 hour of free Wi-Fi in public areas.

Book your stay now for a luxurious and convenient experience at our hotel near Twickenham Stadium.

Important information:

Please contact the hotel with regards to parking on match days as this is chargeable, and you will need to book a car parking space.

As a hotel guest you are able to use the TW2 Health and Fitness Club. Please note that the club operates restricted times for family swimming, for more information you can use the Special Requests box when booking, or contact the property directly using the contact details provided in your confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Location

Guest Reviews

8
Based on 3221 reviews
Cleanliness: 7.75
Service: 8.25
Location: 8.75
Room Quality: 8.25
Amenities: 7.75
Value for Money: 8.25
Food and Beverage: 7.25
Overall Experience: 7.75
P
Paula • solo_traveller • gb
8
2026-10-24 • via Nuitee
S
Steve • family_with_children • gb
10
2026-10-22 • via Nuitee
T
Tim • couple • gb
3
2026-10-22 • via Nuitee
A
Anita • couple • gb
10
Pros:

Very clean,lovely staff very welcoming

2026-10-22 • via Nuitee
D
David • couple • gb
6
Location was great, next to my venue, but hotel needs a rethink of the important parts of a stay being a good bed and br
Pros:

Location, room was pleasant and modern

Cons:

Poor instructions for finding the right car park section for hotel guests, noisy corridors and doors closing could be hear really loudly in my room, very hard bed, poor breakfast with coffee machines not working despite being reported, insipid looking hot breakfast and lazy staff

2026-10-21 • via Nuitee
S
SUZANNAH • extended_group • gb
8
Lovely big room, great breakfast.
Pros:

Lovely big room, great breakfast.

Cons:

Staff on reception could have been friendlier.

2026-10-20 • via Nuitee
B
Becky • extended_group • gb
3
Tiring and very disappointing
Pros:

The hotel was clean, modern facilities and rooms were a good size.

Cons:

Unfortunately we were lied to by check in staff regarding our rooms being on a different floor to a large group of children and subsequently the next morning we were woken very early by the children and their accompanying adults, we would have just asked to have been moved had we been told, it was an avoidable situation. Then on the second night/morning we woke up to the sound of drilling and the hotel was catering for a rugby event, to be expected given the location however it seems that the support and comfort of other guests is ignored in such situations with us being rushed out of breakfast, feeling very unwelcome which added to a unasked for early wake up call the day before really impacted the weekend which happened to be part of a 50th birthday celebration, so not any regular stay, not that it should make a difference. After some debate on the first night issue a partial refund was offered and then after the breakfast debacle we were offered a further partial refund, embarrassed and tired we didn’t push the matter further but do not feel our experience was appropriately compensated given the series of events.

2026-10-19 • via Nuitee
D
David • couple • gb
10
Lovely hotel with fabulous facilities.
Pros:

Location was excellent. Lovely suite on floor 4. Spacious and comfortable.

Cons:

Unfortunately there was a lot of dust under one of the console tables near the entrance. Obviously this had been missed by the cleaner.

2026-10-18 • via Nuitee
M
Mihaela • couple • bg
10
very nice and comfortable
Pros:

nice location, big room, really comfortable bed king size, clean, nice bathroom. The great advantage for me - coffee machine

Cons:

expensive breakfast

2026-10-18 • via Nuitee
P
pamela • solo_traveller • gb
7
Lovely hotel, a bit pricey, good location, difficult to find in the dark
Pros:

Lovely spacious room, friendly helpful staff

Cons:

Very difficult to find the hotel as not lit up.
Car park very difficult to find, no signs.
Pastries were almost burnt, should not have been put out

2026-10-18 • via Nuitee
L
Lorraine • family_with_children • gb
10
Exceptional
Pros:

The hotel staff were very helpful,leisure facilities were great,room great and breakfast exceptional

Cons:

Nothing

2026-10-17 • via Nuitee
A
Alexander • couple • gb
10
Pros:

Spacious rooms at a very affordable price and the comfiest bed I’ve slept in

2026-10-17 • via Nuitee
F
Fiona • couple • gb
10
Lovely hotel, comfortable luxury room with friendly staff, good breakfast and spa facilities
Pros:

We had to book this hotel last minute because the other one we had booked on booking.com was unsuitable. The staff here were lovely & helpful particulsrly Donna on reception. This hotel was more suitable to our needs, comfortable and use of the space facilities was great

Cons:

Staff, room, location, breakfast, spa favilities

2026-10-16 • via Nuitee
J
jane • couple • au
8
2026-10-16 • via Nuitee
S
Sue • couple • gb
10
Pros:

On arrival the receptionist (Donna) was so friendly and helpful excellent customer service.

2026-10-15 • via Nuitee
L
Lee • solo_traveller • gb
8
Everything was great apart from being woken up at 6am by dance music and shouting coming from Gym.
Pros:

Staff were lovely and facilities were great.

Cons:

Go woken up at around 6am with what sounded like a rave going on near my room.

2026-10-14 • via Nuitee
H
holly • couple • gb
10
Pros:

Very modern, clean

Cons:

The car park was confusing to get to

2026-10-14 • via Nuitee
S
Sepideh • solo_traveller • gb
10
Superb hotel
Pros:

Cleanliness, friendly and professional staff, interior design and styling, loved witty messages on bathroom pump dispensers.

2026-10-12 • via Nuitee
J
Jan • solo_traveller • gb
9
Cons:

The black and red Dec's is unhelpful to those if us with less than perfect vision

2026-10-12 • via Nuitee
F
FiliPrt • couple • pt
9
Voltaria a repetir a escolha. Muito bom
Pros:

Conforto dos quartos / cama, limpeza e decoração do hotel.
Calmo, mas por termos escolhido dias sem nenhum jogo a ocorrer no estádio.
Paragem de autocarro em frente ao hotel e parque para recolha de passageiros uber / taxi fora da via principal

Cons:

Pequeno almoço, com pouca variedade, mas ainda assim bom.
Houve ruido de obras as 8h da manhã que incomodou ligeiramente devido a obras de manutenção do estádio, planeamento que não é controlado pela Hotel e que pode ser bastante desagradavel.
Não utilizei a piscina, mas o facto de ser fora das instalações do hotel, não me agradou.

2026-10-12 • via Nuitee