Comfort Inn & Suites Near Lake Lewisville

Breakfast-the eggs tasted like they were powdered and they didn’t have any milk

sometimes hard to find someone to help take luggage up or down or get help for other things

The vending machine was out of service

The facility waited until we arrived to inform us that the water supply would be unavailable the next day from approximately 11a -3p and flat out refused to offer any discounts as this was a BIG inconvenience to our group.

Water main busted

They say no smoking yet some how someone mangaged to smoke inside of the bathroom and hot box the unit prior to our check in. The bathroom's hot weed smell was tooooo fresh and the staff told me they could spray an airfreshner to get rid of the smell as a solution. I was also told that there was not a unit like the one I paid for available, and that is okay. I said "no problem. I am no smoker and I can tell that the airfreshner will not help. If I were by myself, i would stay and deal with it. Because I have an infant, these conditions are not conducive for her. I do not mind staying in a smaller unit yet may I please have a lower rate for the smaller unit? I saw what that smaller room was priced for before booking my room and it is no where's near what I am paying for now. " They asked to speak to the management and thankfully we were provided with" an upgraded room" yet the only upgrade was an extra bed, the maintenance issues, and the filth in the unit. I felt sorry for the 1 maintenance gentlemen doing all of the property work because there were a lot of repairs needed within the establishment. He was doing an amazing job with the time he had. He was able to help us with 3 urgent repairs that had been pending. There was no soap in the public restroom on the first floor, so they left a used bar of soap with specs on it. The pillows were yellow. There was filth behind the pull out couch in our upgraded unit. One of the front desk workers were under the influence cursing at themselves, due to having a rough day, and coughing all over the front desk appliances. I pray that this place seeks restoration.

I stay here a lot, and the air-conditioning system is not working well. Something has to be done to fix it. The room was humid and hot all night. This has been the case for the past several visits this year.

Service. Water working. Tv working. Breakfast out and available during breakfast time.

Do not stay here, it's not being kept up,cleaned and management is inconsiderate! There's so many issues to address and I did just that after inspecting the room. Even after showing proof in my physical hand and with photos on my phone, management still denied to issue a refund nor discount for the inconvenience and uncleaned room.
Stepped into the hotel at 3pm why are the entry area floors dirty , hallways on the first floor dirty , water dispenser dirty,the water wasn't clear,it had a odor that wasn't clean. The carpet in the room was damp in areas , when wiped with a rag brown and black residue was on the towel. They had either sprayed the walls ,cracks bed edges and walls with a red cleaning solution and it had dried or either someone wasted something and it was never cleaned up, dirt ,lent balls popcorn kernels visible on the floor, dirty tub circles from soap, used shampoo clump in the tub, sink under area dusty, heavily. Air conditioning vents full of dust ,chairs had smeared substance on it,rust, broken paint areas and rust causing chipped pieces on doos and corners. Air conditioning stopped blowing cool air after an hr , water faucet in the shower rusted handle needs replacing ,toliet handle rusted ,sink area needs replacing. The bottom of the footies were black and brown after walking around the room checking for soiled areas. Lamps dusty, curtains stained . I even asked to see another room for replacement and it was dirty too, long hair follicles on the floor, new tag plastic pieces on the floor, it smelled sour, used tape torn pieces on the floor sticking to the carpet.

Lobby breakfast area tables unclean ,parking lot had trash on it , cigarette butts all by the front door, push carts need replacing from rust and sticky substances on the handles . I requested a redund or discount and was told this wasn't possible ,the manager absolutely saw nothing wrong with any of these issues.

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