Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Express check-in/check-out
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location near the beach
Friendly service
Cons:
Cleanliness issues
Outdated amenities

Categories

Cleanliness
6.41
Various reviews indicate issues with cleanliness, including dirty areas and unclean facilities.
Service
7.88
Service is generally described as friendly, though there are isolated complaints about responsiveness.
Location
9.42
Numerous reviews highlight the excellent location, with proximity to the beach and cafes.
Room Quality
7.37
Mixed feedback regarding room condition; some rooms described as outdated and poorly maintained.
Amenities
6.9
Amenities have been noted as insufficient and some problematic, such as lack of extra towels.
Value for Money
8.36
Some reviews mention the hotel offers good value for the price, despite some drawbacks.
Food and Beverage
7.41
No direct feedback on the food quality was provided; some mention of crowded restaurants nearby.
Overall Experience
7.88
Overall enjoyment reflected, but cleanliness and facilities impacted the experience negatively.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:54

Property Description

Seaside Paradise at North Pier Hotel

Beachfront Relaxation: Enjoy the convenience of Cowes Beach right across from our hotel, where you can bask in the sun or take a leisurely stroll along the shore.

Comfort and Luxury: Indulge in our well-equipped rooms featuring both heating and air-conditioning, ensuring your stay is cozy no matter the season. Upgrade to our suites with ocean views and a luxurious spa bath for an extra touch of pampering.

Explore and Unwind: Discover nearby attractions such as the famous Penguin Parade and Maru Koala and Animal Park, then return to unwind at our on-site swimming pool and restaurant.

Book your stay at North Pier Hotel now for a perfect blend of relaxation and adventure!

Important information:

Payment will be taken at the time of booking. Please note that there is a 1.05% surcharge when paying with a Visa or Mastercard credit card. Please note that the property does not accept pre-paid debit cards. Valid photo identification and the same credit card used at the time of booking must be presented on arrival. The property has the right to refuse any booking when the guest cannot provide a valid photo ID or valid credit card that matches the name on the booking. Cash is not an acceptable form of deposit at this property. This property enforces a strict 'Non-Smoking Policy'.

Guests may experience some noise or light disturbances from the nearby bar.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.7
Based on 3542 reviews
Cleanliness: 6.41
Service: 7.88
Location: 9.42
Room Quality: 7.37
Amenities: 6.9
Value for Money: 8.36
Food and Beverage: 7.41
Overall Experience: 7.88
F
Felicity • family_with_children • au
8
We will be back
Pros:

We had bad neighbours old drunks but other than that it was good

Cons:

Kids meals need salads everything else great!!

2026-05-14 • via Nuitee
F
Fran • couple • au
7
2026-05-14 • via Nuitee
P
Palany 88 • solo_traveller • au
3
Pros:

Nothing to like anything to stay this room 🙄 and not very happy the room was very small for family with 4people

Cons:

Veey disappointed about The staff in reception they ask id license and bank card numbers front and back security numbers when i check in 2pm on the date said i ready given all my information and id proof to booking. Com when i booking the hotel but the staff said we don't have your details but only booking. Com have and i said this is my 4th or 5th times i come and stay here but this is the worst time they asking me all the details again and keep me waiting long time i like to stay north pier hotel before but not anymore after this the room was very small for 4people family and not happy and worst customers service!!

2026-05-11 • via Nuitee
K
Kerrie • family_with_children • au
9
Lovely
Pros:

Clean, comfy bed, great shower, location

Cons:

Noisy people next door

2026-05-10 • via Nuitee
N
Nutthida • extended_group • au
10
2026-05-09 • via Nuitee
T
Tibble • solo_traveller • au
10
2026-05-09 • via Nuitee
S
sally • family_with_children • au
5
Lovely location, view and restaurant, poor upkeep of the rooms.
Pros:

Excellent location and view.
Lovely restaurant and children's play area.

Cons:

Stained carpets and furniture. Spider webs all over the glass balcony. No cleaning equipment. Understand it's an older building but it seems the upkeep is poor. The toilet brush had dry toilet paper stuck all over it.
When having a meal at the restaurant there were 4-5 security staff standing outside at the entrance, beside our outdoor table, that were having a good old catch up. The language was not ideal for the young children that were outside at the same time

2026-05-08 • via Nuitee
L
Lesley • extended_group • au
8
It was pleasant
Pros:

I like being close to the beach and dhops

Cons:

Instead of having blinds would of love curtains still retain privacy at the same time open the window

2026-05-07 • via Nuitee
R
Rica • family_with_children • au
10
2026-05-06 • via Nuitee
I
Irene • extended_group • au
6
2026-05-06 • via Nuitee
A
Andrew • couple • au
10
2026-05-05 • via Nuitee
B
Barinder • couple • au
10
2026-05-04 • via Nuitee
J
John • couple • au
7
Relaxing
Pros:

Locate

Cons:

The pub

2026-05-04 • via Nuitee
C
Chloe • couple • au
6
Pros:

Very clean and the shower pressure was good.

Cons:

The noise from the rooms above was very very loud. Also had to set up the TV ourselves when we arrived which we struggled to do as there was no internet. Had to use my phone's hotspot.

2026-05-04 • via Nuitee
J
Jan • couple • au
9
Good room with great views
Pros:

Location is fabulous, great views

Cons:

Stairs

2026-05-04 • via Nuitee
C
Cassandra • family_with_children • au
8
2026-05-03 • via Nuitee
K
KHAC THE • extended_group • au
9
2026-05-01 • via Nuitee
W
Wei Boon • extended_group • sg
8
Pros:

Nice and convenient location.

Cons:

Reception is quite far from the room, which made check‑in and moving around less convenient.

2026-04-30 • via Nuitee
M
Marsh • couple • au
6
Below expectations but the location saved it.
Pros:

Close to the beach, bed was comfy and it was clean.

Cons:

Very old and very dated, doesn't look like it does on the photos. Was very close to the pub. Fridge was turned off so all the food we put in was ruined - like dips etc and drinks were not cold, shouldn't be something we should need to check. Very dated, old carpet, old bathroom, dusty.

2026-04-29 • via Nuitee
P
Pardeep • extended_group • au
7
2026-04-28 • via Nuitee