Kimpton Hotel Monaco Baltimore Inner Harbor by IHG

My company sent us to this hotel for a couple of days and my experience was great. The hotel staff at the front desk were all helpful and the valet was quick and efficient. Denise and Jameson were very attentive and put my luggage in the car . Will stay again!!

Review: Kimpton Hotel, Baltimore

We stayed in both a king room and a suite — both were great, though the suite was definitely our favorite (wish it had a bathtub, though). Our stay got off to a rough start because the first room we were given was really dirty — mismatched yellow towels, random hairs in the bed (which we found while checking for pests), and lots of dusty spots that should have been cleaned more thoroughly. Thankfully, the staff was responsive and moved us to a different room, which was much better.

Once settled, we appreciated the comfortable setup and dog-friendly vibe inside the hotel. It’s a sensible place for traveling with pets — inside feels safe and calm — but outside can feel a little dodgy, especially at night.

The in-room amenities and coffee/tea setup were just okay, and we didn’t get to try the evening wine reception. The lobby is located on the 2nd floor — you can take the elevator or a set of stunning (but steep and possibly slippery) marble stairs. I recommend the elevator.

Security is visible, which was reassuring — one guard even had to step in when someone bothered us outside. Walking dogs in the area isn’t ideal, and the second-floor lobby setup also makes deliveries a little awkward, so it helps to coordinate with the front desk and drivers.

Valet parking is a bit tight with limited space out front, but overall, the hotel is very convenient if you’re heading to events at the downtown arena.

Review: Kimpton Hotel, Baltimore

We stayed in both a king room and a suite — both were great, though the suite was definitely our favorite (wish it had a bathtub, though). Our stay got off to a rough start because the first room we were given was really dirty — mismatched yellow towels, random hairs in the bed (which we found while checking for pests), and lots of dusty spots that should have been cleaned more thoroughly. Thankfully, the staff was responsive and moved us to a different room, which was much better.

Once settled, we appreciated the comfortable setup and dog-friendly vibe inside the hotel. It’s a sensible place for traveling with pets — inside feels safe and calm — but outside can feel a little dodgy, especially at night.

The in-room amenities and coffee/tea setup were just okay, and we didn’t get to try the evening wine reception. The lobby is located on the 2nd floor — you can take the elevator or a set of stunning (but steep and possibly slippery) marble stairs. I recommend the elevator.

Security is visible, which was reassuring — one guard even had to step in when someone bothered us outside. Walking dogs in the area isn’t ideal, and the second-floor lobby setup also makes deliveries a little awkward, so it helps to coordinate with the front desk and drivers.

Valet parking is a bit tight with limited space out front, but overall, the hotel is very convenient if you’re heading to events at the downtown arena.

Love this hotel, highly recommended

Clean

This is a great hotel in a fantastic old building. The room was spacious and had a fantastic bathroom with walk in shower. The main floor had a luxurious, spacious seating area. Although we didn't eat there, they put on coffee each morning, which in my view was superior to poor quality coffee in the rooms.
I'd be happy to stay here again, although I would explore other locations in the city as well.

Room was clean and the lobby beautiful. They allowed us to check in early which was a plus. However, AC intermittently stops working. The toiletry very basic, no cotton balls or q-tips, a bar soap and shampoo. House keeping inconsistent, we stayed 3 nights. The 1st night they cleaned and on the 2 night we asked why house keeping didn’t clean. They said we have to request by 1 pm, we were never told this. Good thing when the housekeeper came by to drop off towels, they offered to clean which was nice. The TV didn’t work as well but we don’t really watch TV so we didn’t complain about this. Overall it’s a beautiful but old building, Kimpton has updated the furnishing and they always do a good job with that. Parking is valet only and it’s about $50 a day so be prepared for that. We didn’t walk outside the hotel but it’s not a far drive from tourist spots. It was a comfortable staybut customer service is definitely lacking.

Externally property was a mess

Love that staff and room! Love the history of the hotel and Kimpton revived it.

I liked the B&O theme including the restaurant. The architecture was great. Arriving late at night, the lobby seemed a little gloomy. Not sure what could be done about that. I enjoyed my stay. Thanks.

Fantastic giant room in beautiful, impeccably restored building. Loved the in-house wine happy hour. Convenient walk to my conference at the Inner Harbor, and close to Camden Yards. Would definitely return.

Beautiful property and the history of the building was very interesting. The staff were courteous and very helpful. The updates to the building and rooms do not detract from the original design and make this property one I would definitely visit again.

This hotel has the potential to be a true 5-star property. The experience was pleasant overall, but there are a few areas that could be improved. The main issue lies with the attitude of some of the female front desk staff, whose approach came across as less than welcoming. In contrast, the male staff members were consistently helpful and demonstrated a genuine willingness to assist. With some attention to customer service training and consistency at the front desk, this hotel could easily rise to a top-tier level.

Beautiful place

It was great! Loved staying! Will definitely stay again

The staff was amazing - so friendly. Our front desk service was five star!! Great valet kind and helpful!

The hotel is beautiful and desk service was excellent.

There were two negatives: no coffee and no microwave in the room, and minor maintenance issues in both of the two rooms I stayed in.

Nice decor, walkable area not to far from stadiums.