W Santiago

Service is good but the hotel is in terrible condition. We rented 30 rooms for my son’s wedding and nearly everyone commented the poor condition the rooms and suites were in. Stains everywhere broken drawers electrical sockets did not work and not one piece of comfortable furniture. It’s a true embarrassment. It’s a poor country and it looks like it. Save your money and try to find a better hotel but good luck. The Ritz is not much better

The good:
Staff/team were generally friendly and helpful

Bed was amazing. Slept very well - super quiet hotel with minimal outside noise. Views were fabulous.

The bad:
Rooms are very tired. Frayed carpets, bashed up furniture, obvious wear and tear on all surfaces.

Service at the pool doesn’t happen. Staff very slow to clear away items of food and beverage after guests leave their lounger.

Not enough staff on reception staff in morning - waited for 5+ minutes when one guest was at the desk, no support for the one person checking in/out guests.

At breakfast in main restaurant, no menu presented, needed to ask.

Overall, in desperate need of a refurbishment.

We had a comfortable 3 day stay at the W Santiago on our way to, and return from Antarctica.

It is conveniently located in the neighbourhood of El Golf, the financial and entertainment epicenter of Santiago; with plenty of restaurants close by, and a ten minute walking distance from the Cenco Costanera Mall and tower. Most of the sights and the city centre are not too far away.

The rooms, food, and hospitality, were all up to the mark. No complaints. The only thing that bothered me was the bathroom with a see through glass pane, and no blinds!!!

Would definitely stay here if I were to return to Santiago

Wonderful stay made special by Camila. No problems encountered. Camila guided us through the hotel and surrounding neighborhood for food and entertainment.

We stayed at W Santiago while celebrating my 50th birthday in Chile with close friends, and the experience was nothing short of extraordinary. The team went above and beyond every day, making me feel genuinely celebrated and cared for — I have never felt so special at a hotel.

A heartfelt thank-you to Evelyn (an absolute gem), Paola and Francisca for their warmth and attentiveness, Dani and her incredible team for flawless support throughout our stay, and the Nosso team — especially the team captain and Sebastian. Shout-out as well to Lucas and Jose downstairs for their kindness and professionalism.

W Santiago has truly set the bar for exceptional hospitality and deepened our loyalty to the Marriott brand.

La pieza cómoda
Buena ubicación
Muchas alternativas de restaurantes para comer

We arrived at the W Santiago in the evening after a difficult, frustrating day of travel. At reception, Camila met us with a smile and listened to our story while we checked in. She went above and beyond by escorting us to the elevator and offering us a drink. Her empathy and kindness relaxed us so we could put the day behind us and enjoy the evening.

The entire staff of the W were excellent! Checkin, bell, whatever/whenever staff - so personable and professional! Every need was met and exceeded with kindness and perfection. Food and bar staff were excellent too! We will come back!

BEWARE!, we had items stolen from our room and hotel did not seem concerned. My wife’s diamond ring was taken from counter (admittedly we should have put it in safe but she just took it off while we went to dinner. We didn’t think anyone would be in room but turn down service apparently helps themselves to what they want). Also troubling is I put $500 cash inside a zippered pocket in backpack, which was also zippered shut. They stole $350 from there and I probably wouldn’t have noticed for days except I checked when we saw ring missing. We reported this to hotel and security said they would investigate but when we left 24 hours later it was apparent they’d not talked to anyone. We spent several hours at police station and W had gall to charge us full price for room! We didn’t really expect to see the ring again but I hoped hotel would put a little effort into trying. All we got was an email 2 days later saying their investigation couldn’t find evidence. Not surprising if they didn’t bother to talk to whoever came in room, which cameras and swipe card should have identified. No way will I ever stay in a W again. We are longtime Bonvoy members and you would think they’d have treated us better. So AVOID the hotel!!!

Desayuno, baño, cama y decoración

I need my receipt

We stayed here for 1 night. Arriving at the hotel entrance by car, we were surprised that there was no one to greet us, and it was a maze to find the check in. However, once there check in was smooth.

We booked a base level wonderful room, but were upgraded to a Premier Deluxe room. Whilst the room was very nice and the hotel had done its best to keep it looking fresh despite its age, the design wasn't perfect. For example, half the room had floor to ceiling windows but no motorised blinds. First world problems, sure, but to close this, we had to climb behind the tv and desk counters to reach the edge of the curtains. Furthermore, the shower had no door, and was facing a busy street below with a large window. The room was kept very clean though.

We tried both a pizza and a club sandwich from the lunch menu, which was hearty and tasted good.

The pool on the rooftop was very nice, with sweeping views over Santiago and the towering Andes in the distance. It also wasn't too busy, however the night we were there, half of the space was shut due to an event being hosted on the rooftop, which detracted from the experience. We also stayed at the Renaissance the week after, and the exact same happened there too.

Staff were very friendly. All our interactions were really positive, and we would recommend this based on staff alone.

Fueron muy amables todos, especialmente en recepción y el el restorant Karai.

Camila is one of the best we have encounter in all our travels. Warm, friendly, efficient, through and consistent in her delivery and approach. A true gift to W Santiago. Her service is memorable indeed in making us feel cared for.