Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Amazing staff
Great location
Cons:
Lack of cleanliness
Old room condition

Categories

Cleanliness
7.99
Some reviews indicated poor maintenance and cleanliness issues.
Service
9.46
Staff were praised for their helpfulness, especially the manager who went above and beyond.
Location
9.5
The location is consistently highlighted as excellent.
Room Quality
7.45
Several reviews mentioned the rooms being old and poorly maintained.
Amenities
7.98
Basic hotel amenities were lacking compared to expectations for a 5-star hotel.
Value for Money
7.44
Some reviews felt the hotel did not justify its pricing relative to the offerings.
Food and Beverage
8.49
Breakfast was described as good, though not exceptional.
Overall Experience
8.86
The overall experience was mixed, with notable positives and some significant drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:51

Property Description

Contemporary Luxury Design
Discover W Santiago, a modern interpretation of luxury in Santiago that seamlessly blends the city's boldness with its natural beauty, offering a unique and vibrant experience.

Sophisticated Location
Nestled in the upscale neighborhood of El Golf, W Santiago is perfectly situated in the heart of Santiago's financial and entertainment district, providing easy access to the city's attractions and a vibrant local scene.

Unparalleled Amenities
Indulge in spacious, luxury guest rooms with stunning views of the Andes Mountains, savor exquisite dining at award-winning restaurants, unwind at the rooftop bar with panoramic mountain views, and rejuvenate at the high-end gym - all at W Santiago, your ultimate destination.

Experience the extraordinary at W Santiago. Book now for an unforgettable stay.

Important information:

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.

This additional fee (IVA) is not included in the hotel rates and must be paid separately.

To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Location

Property Video

Guest Reviews

8.4
Based on 392 reviews
Cleanliness: 7.99
Service: 9.46
Location: 9.5
Room Quality: 7.45
Amenities: 7.98
Value for Money: 7.44
Food and Beverage: 8.49
Overall Experience: 8.86
R
Rafael • solo_traveller • ar
10
Amazing experience
Pros:

Excelente todo durante la estadía y destacable la atención de cada miembro del staff con quienes interactue.

2026-10-30 • via Nuitee
K
Karin • couple • ch
10
Super 5* dans quartier central, sur et animé
Pros:

Rooftop superbe, même si la piscine était froide et la météo n’a pas permis de s’y baigner.
Vue très belle depuis ma chambre du 11e étage.
Chambre immense, literie top

Cons:

Salle du petit déjeuner bruyante. Le service était brouillon et en dessous du niveau de l’hôtel. Néanmoins, le buffet très complet et varié

2026-10-26 • via Nuitee
F
Fraser • extended_group • fr
2
A mess, just a complete mess of a hotel.
Pros:

I liked booking a high class, expensive hotel with great looking marketing
Then I arrived and that changed....

Cons:

The Room was very small. the windows opened on an office block where employees could see me.
The three coffee machines did not work correctly and the breakfast area is very overcrowded.
On the 2nd night, the water was cut of from 8pm to 8am.
No toilet access, no shower access, no bottles of water brought up.
The staff were very unhelpful, did not care at all and I had to go out at 21:00 to bring back water bottles
A Mess of a Hotel !!!

2026-10-25 • via Nuitee
K
Katherin • family_with_children • cl
5
Pros:

La habitación

Cons:

El pasillo de. Mi habitación siempre se mantuvo sucio y con objetos a la vista

2026-10-21 • via Nuitee
A
AIDA • couple • cl
8
plácida y reparadora
Pros:

la limpieza, lo espaciosa de las habitaciones, la vista

Cons:

No hay pasta de dientes en la habitación, la instalación de la luz atrás de la cama está mal hecha

2026-10-19 • via Nuitee
K
Karin • couple • ch
9
Bon hôtel, bien placé
Pros:

Hôtel très bien placé, quartier sûr, agréable. Parking compris dans le prix. L’accueil est sympathique, la chambre spacieuse, belle vue et la literie est très confortable.
La vue du rooftop et piscine est superbe
Petit déjeuner copieux avec buffet

Cons:

Pour ce standing et ce prix, j’aurai apprécié ceci:
Piscine pourrait être chauffée à 26-27C, elle est très froide.
Pas de spa
La salle du petit déjeuner est très bruyante, de plus, ils y passent une musique forte, c’est peu agréable. Le services est aléatoire, assez mal géré, même si le personnel est sympathique.

2026-10-14 • via Nuitee
P
Poulton • couple • au
5
2026-10-13 • via Nuitee
G
guillermina • solo_traveller • ar
9
2026-10-12 • via Nuitee
V
VALENTINA • solo_traveller • cl
7
2026-10-11 • via Nuitee
A
Austin • couple • gb
9
Nice but pricy
Pros:

Location, nice, clean

Cons:

Barman was a bit grumpy. He gave me a dirty look when I asked for ice which isn’t the kind of service you expect in a 5 star hotel

2026-10-10 • via Nuitee
S
Solorzano • solo_traveller • ec
9
2026-10-10 • via Nuitee
M
Matías • solo_traveller • cl
9
2026-10-07 • via Nuitee
C
Chica • couple • cl
9
Pros:

El ambiente

Cons:

Nada

2026-10-07 • via Nuitee
L
Letícia • couple • br
10
Perfeita
Pros:

Tudo. A receptividade dos chilenos e do hotel foi maravilhosa. Café da manhã 10/10. Quartos 10/10.
Voltarei mais vezes.

Cons:

Nada a declarar

2026-09-19 • via Nuitee
L
Laini • couple • au
10
Classy and great location
Pros:

Classy, grand hotel with high ceilings and beautiful decor. Rooms were spacious and well appointed, with large bathrooms. The buffet breakfast was excellent, with a wide variety of options and a menu for cooked meals such as eggs, French toast and pancakes. The poolside bar on level 21 had spectacular views of the city, particularly at sunset. The gym was professional class.

The staff spoke good English and the concierge went out of their way to be helpful. We received a lovely gift on our last night, as well.

Cons:

Nothing- had a great stay

2026-09-14 • via Nuitee
F
Fabio • solo_traveller • br
10
Perfeito
Pros:

Localização. Estrutura. Empatia

Cons:

Nada

2026-09-12 • via Nuitee
C
Cortellazzo • couple • br
10
Ótima opção de hotel em Santiago
Pros:

Hotel muito elegante e bem localizado, mas o melhor foi a equipe amável.

Cons:

Nada a declarar, ficamos muito satisfeitos

2026-09-07 • via Nuitee
A
Ana Maria • solo_traveller • cl
10
2026-09-05 • via Nuitee
A
Angelica • couple • cl
10
Gran estándar , rica comida y excelente atención
Pros:

Instalaciones

Cons:

Todo excelente

2026-09-05 • via Nuitee
A
Angel • couple • ar
5
No volvería a ese hotel
Pros:

Restaurante

Cons:

La habitación y el baño. Habitación: Placard pra colgar de tamaño reducido y cajones para guardar ropa escasos (solo 2).
Falta iluminación en la mesada justo donde están las conexiones para celular y computadora.
Cuarto de ducha peligrosísimo para gente mayor: Una sola canilla fija (no hay duchador de mano). No hay manijas o sportes para poder agarrarse, No hay elementos antideslizantes en el piso

2026-09-01 • via Nuitee