Comfort Inn & Suites Montgomery East Carmichael Rd

Hotels
•
Comfort
7.2 (954 reviews)
1201 Town Place Dr. , Montgomery , US
+1 334-409-9999

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Good breakfast cited by several guests
Friendly and helpful staff in many reviews
Convenient/good location
Easy parking available
Some guests found beds/rooms comfortable
Cons:
Serious cleanliness issues: roaches, mold, dirty floors, clogged tubs
Room maintenance problems: flooding, broken fixtures, cracked ceilings, mattress springs
Thin walls/noise and AC not cooling adequately
Perceived poor value / overcharging for pets
No swimming pool; inconsistent breakfast for some guests

Categories

Cleanliness
3.5
Multiple guests reported serious cleanliness problems: roaches, mold on walls/ceilings, dirty/ sticky floors, clogged tubs and used/open soap — overall poor housekeeping.
Service
10
Staff are frequently described as friendly and helpful (front desk assisted with room move for AC issue, many mentions of courteous service), though a few reports note an unpleasant or indifferent worker.
Location
10
Location repeatedly praised across reviews as convenient and appropriate for stays; several guests explicitly called the location a highlight.
Room Quality
4
Numerous room issues reported: thin/noisy walls, inadequate AC, cracked ceilings, flooding from above, broken fixtures, broken springs in mattress — many rooms had notable maintenance problems.
Amenities
9
Basic amenities like parking and a smoking area were available and functional; lacks a pool and some in-room items (desk lamp, stronger AC) were problematic for some guests.
Value for Money
4.5
Several guests felt the property did not represent good value: overcharging for pets, paying high rates for dirty or poorly maintained rooms led to negative value perceptions.
Food and Beverage
9
Breakfast is commonly noted as a positive (many guests said it was good), though a few guests suggested improvements or disliked specific offerings.
Overall Experience
7.6
Mixed overall: strong positives (location, many reports of friendly staff and decent breakfast) are offset by serious cleanliness and room-maintenance failures, yielding a middling overall stay for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:23

Property Description

Convenient Location
Located just 9.6 km from the city centre and a short 11 minutes' drive to the State Capitol Complex, Comfort Inn & Suites Towneplace offers a prime location for both business and leisure travelers.

Modern Amenities
Each room at Comfort Inn & Suites Towneplace is thoughtfully equipped with a microwave, small refrigerator, sitting area, work desk, and a 50-inch flat-screen TV with cable and HBO®. Enjoy the convenience and comfort of these modern amenities during your stay.

Fitness Center and Free Parking
Stay active during your trip with access to the on-site fitness centre, and take advantage of the free parking provided for all guests. Whether you're exploring the Rosa Park Museum or visiting the Maxwell Air Force Base, Comfort Inn & Suites Towneplace ensures a comfortable stay with its convenient amenities.

Experience comfort and convenience at Comfort Inn & Suites Towneplace - book now for an unforgettable stay!

Important information:

Please note that an additional charge of USD 40 per room will apply for early check-in before 15:00.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MGM

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.2
Based on 954 reviews
Cleanliness: 3.5
Service: 10
Location: 10
Room Quality: 4
Amenities: 9
Value for Money: 4.5
Food and Beverage: 9
Overall Experience: 7.6
S
Shane • couple • gb
5
Just about ok
Pros:

Handy location and near the freeway

Cons:

Poor condition. Shower in my room was falling apart…only usable with some jiggery pokery.

2026-11-07 • via Nuitee
B
Brian • family_with_children • us
7
2026-11-05 • via Nuitee
J
Jerome • couple • us
5
Give customers what they paid for
Pros:

The location

Cons:

I book one room, but was giving a different room. When I requested the room I booked I was told that there was no other rooms available, accept another room like what he had giving me. So I decided to book somewhere else because in my view I didn't get what I paid for.

2026-11-05 • via Nuitee
B
Braxton • couple • us
1
Horrible, hot and dirty
Pros:

The area was close to most of the city

Cons:

Hard beds, same breakfast every day that was always cold at 6:01 am, roaches, had to change room three times! bc something was broken in every room.

2026-11-03 • via Nuitee
S
Susan • couple • us
9
2026-11-03 • via Nuitee
W
William • solo_traveller • us
5
2026-11-02 • via Nuitee
A
Alexis • couple • us
10
2026-11-01 • via Nuitee
A
Alexis • couple • us
10
2026-11-01 • via Nuitee
H
HB • couple • us
10
Top notch
Pros:

Breakfast was great. Check out time was great.

Cons:

Loud. You can hear every door outside. The walls are thin. But that's most hotels.

2026-10-31 • via Nuitee
J
Javier • solo_traveller • es
2
no pude descansar. y de eso se trataba, ¿no?
Cons:

El aislamiento lumínico de la habitación es lamentable. Pasé la noche con la luz de dos potentes focos del parking en la cara y sin tener la posibilidad de correr unas cortinas o bajar una persiana. Noche memorable

2026-10-29 • via Nuitee
S
Stephen • family_with_children • us
7
2026-10-26 • via Nuitee
T
Tammy • extended_group • us
1
Never will be back. Would like a
Cons:

The room was horrible and very filthy.
The room had roaches and the front desk person was he said he was aware of the situation.

2026-10-26 • via Nuitee
J
John • couple • us
1
We did not rest well at. We had a business meeting early in the morning
Pros:

The breakfast was good. It could have some grits or potatoes.

Cons:

There were roaches all over the room, In the middle of the night there was a flood of water coming from the room above. . It flooded our bathroom and towels. We could not take a shower in the morning. The ceiling was cracked and very scary..

2026-10-26 • via Nuitee
L
Loida • couple • us
7
Comfortable stay though.
Pros:

Really quiet, comfortable beds and pillows.

Cons:

The air condition not cool enough and should be clean, the lamp in the desk no working and the smell of chemical , like alcohol, a I don't think was cleaning substance. I would like to enter to my room and have a good aroma.

2026-10-24 • via Nuitee
I
Ingrid • couple • de
9
Gute Lage und sehr schöne Zimmer
Pros:

Sehr schönes Hotel mit komfortablem Zimmer sauber und bequem. Sehr gutes Frühstück und sogar eine gemütliche Raucherecke war vorhanden. Die Lage war ebenfalls sehr gut.

Cons:

Nichts

2026-10-22 • via Nuitee
P
Peggie • couple • us
2
Bad stay we were unsatisfied .
Pros:

Staff,

Cons:

The room was not wheelchair accessible, the room smells strongly like bleach & mold, the floors were uneven and even has tile missing. My husband was unable to shower!

2026-10-21 • via Nuitee
C
Curtis • solo_traveller • us
2
Pros:

Nothing

2026-10-20 • via Nuitee
J
Jeremiah • couple • us
3
2026-10-19 • via Nuitee
J
Jimmie • solo_traveller • us
8
2026-10-18 • via Nuitee
D
Dang • couple • us
1
2026-10-18 • via Nuitee