Holiday Inn Express - Andalusia by IHG

Hotels
•
Holiday Inn Express
9 (220 reviews)
16727 US Highway 84 , Andalusia , US
+1 334-427-2740

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful, friendly staff / excellent customer service
Clean rooms cited frequently
Convenient location
Comfortable beds
Breakfast praised (taste and service)
Well-regarded facilities
Cons:
One detailed poor experience reporting mold, dirt, and bad service
Pool reported as not operating
Elevators very slow
AC not cooling well in at least one room
Windows leaked when it rained (room issue)
Some guests felt price was high for the offering

Categories

Cleanliness
8.6
Multiple guests praised cleanliness and 'clean rooms', but a detailed negative report noted mold in the shower and dirt on the floor—overall mostly clean with an isolated but significant cleanliness issue.
Service
9.5
Staff repeatedly described as great, amazing customer service and helpful kitchen staff; however one severe negative interaction (unresponsive staff during a hurricane) lowers the score slightly from excellent.
Location
9.4
Several reviews explicitly call the location convenient and praise its placement for guests' needs.
Room Quality
8.7
Beds described as very comfortable and rooms generally positive, but issues reported include leaking windows, AC not cooling well, and isolated mold/dirt—solid rooms with a few notable problems.
Amenities
8.8
Facilities and overall property described as great in multiple reviews, but guests noted the pool was not operating and elevators were extremely slow in one report.
Value for Money
8.3
Several guests felt the price was a bit high for what was received (one review explicitly calling price excessive for the quality), indicating value is slightly below expectations.
Food and Beverage
9.4
Breakfast repeatedly praised as awesome and delicious with good service and cleanliness of the breakfast area, though one guest described the breakfast as greasy—overall very positive.
Overall Experience
9.3
Most stays described as pleasant, clean, and with excellent staff; the overall experience is strongly positive despite an extreme negative outlier that impacted service/cleanliness perceptions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Modern Accommodations
The Andalusia Holiday Inn Express offers modern guestrooms with free Wi-Fi, cable TV, microwave, and refrigerator.

Convenient Amenities
Guests can enjoy the outdoor pool, daily hot breakfast, fitness centre, and on-site launderette.

Ideal Location
Located just 3 miles from Andalusia city centre and Johnson Park, with easy access to Frank Jackson State Park and the Alabama-Florida border.

Experience comfort and convenience at the Andalusia Holiday Inn Express. Book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Thu, Oct 1, 2026 until Wed, Mar 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DHN

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 220 reviews
Cleanliness: 8.6
Service: 9.5
Location: 9.4
Room Quality: 8.7
Amenities: 8.8
Value for Money: 8.3
Food and Beverage: 9.4
Overall Experience: 9.3
R
RKCrenshaw • family_with_children • us
10
Pros:

Excellent staff as always. Clean and comfortable rooms.

Cons:

N/A

2026-11-04 • via Nuitee
R
RKCrenshaw • family_with_children • us
10
Pros:

Staff, location, and facilities were all too notch.

Cons:

N/A

2026-10-31 • via Nuitee
G
Gail • family_with_children • us
8
Cons:

AC not has cool as like.

2026-10-19 • via Nuitee
J
Jennifer • solo_traveller • us
1
Go ELSEWHERE
Pros:

The service was horrible. I walked in during a hurricane, and the lady with a cane thought when I walked in it would be better to mop STAINS from the floor, not water, than to check me in. There were 3 ppl working, yet no one was doing anything. The elevators are extremely extremely slow, they said they only had 3rd flr available, but they just didn't want to reassign someone, the 3rd floor had weed smokers, the breakfast was all gross and greasy, the bathroom had mold in the shower, and dirt on the floor. For $222 all they way in the middle of no where, the prices shouldn't be that much for the small amount you get. NO ONE SHOULD STAY HERE.

Cons:

The service was horrible. I walked in during a hurricane, and the lady with a cane thought when I walked in it would be better to mop STAINS from the floor, not water, than to check me in. There were 3 ppl working, yet no one was doing anything. The elevators are extremely extremely slow, they said they only had 3rd flr available, but they just didn't want to reassign someone, the 3rd floor had weed smokers, the breakfast was all gross and greasy, the bathroom had mold in the shower, and dirt on the floor. For $222 all they way in the middle of no where, the prices shouldn't be that much for the small amount you get. NO ONE SHOULD STAY HERE.

2026-10-14 • via Nuitee
K
Kristin • couple • us
10
2026-10-13 • via Nuitee
R
RKCrenshaw • solo_traveller • us
10
Pros:

Clean, great staff and conveniently located for my needs.

Cons:

N/A

2026-09-03 • via Nuitee
M
Mark • solo_traveller • us
10
Pros:

Everything

Cons:

Nothing

2026-08-05 • via Nuitee
R
Robert • solo_traveller • us
10
Pros:

Clean and great staff.

Cons:

N/A

2026-08-03 • via Nuitee
C
Carol • extended_group • us
9
Cons:

Pool was not operating

2026-07-21 • via Nuitee
A
Ana • family_with_children • ni
10
2026-07-20 • via Nuitee
R
Robert • solo_traveller • us
10
Pros:

Great facility and staff. Very clean.

Cons:

N/A

2026-07-19 • via Nuitee
B
Brittany • family_with_children • us
5
2026-07-17 • via Nuitee
G
Grady • couple • us
8
2026-07-08 • via Nuitee
R
Robert • solo_traveller • us
10
Pros:

Comfort, cleanliness and staff.

Cons:

N/A

2026-07-03 • via Nuitee
B
Bobby • couple • us
10
Pros:

The time that it was served, the quality of the food and service.

Cons:

N/A

2026-06-27 • via Nuitee
R
Robert • solo_traveller • us
10
Pros:

Clean, convenient.

Cons:

N/A

2026-06-27 • via Nuitee
V
Vasheta • couple • us
9
2026-06-09 • via Nuitee
R
Robert • solo_traveller • us
10
Pros:

Staff and location.

Cons:

N/A

2026-06-06 • via Nuitee
Y
Yalonda • solo_traveller • us
8
Pros:

Cleanliness

2026-06-04 • via Nuitee
L
Lamar • family_with_children • us
9
Over all it was a good stay. Thanks
Pros:

The Breakfast was awesome

Cons:

The windows leaked in the room when it rained

2026-05-27 • via Nuitee